Re: [rt-users] PriorityAsString : Priority and FinalPriority show unknown
Hi Elisabeth, if you don't set a InitialPriority on the queue page, the priority of a new created ticket is 0. As you didn't defined a mapping for 0 in PriorityAsString config you get the 'unknown' priority. Just add 'Aucun = 0' to your PriorityAsString config and everything should be fine. Chris Am 02.10.2014 um 18:49 schrieb elif...@free.fr: Hello, I use the extension PriorityAsString on a new RT 4.2.6 (still under testing). The settings in RT_SiteConfig : Set(%PriorityAsString, (Standard = 50, Moyenne = 80, Haute = 100)); Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); Test 1/ When I create a new ticket, the ticket display page shows : Priorité: Standard/Standard This is OK. Fine. Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows : Priorité: unknown/unknown Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50. Why these fields show 'unknown' when ticket is created by mail ? By the way, it's the same for InitialPriority, but it is not displayed in the ticket. Thanks a lot for your help, Regards, Elisabeth -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] PriorityAsString : Priority and FinalPriority show unknown
Thanks Chris for your reply, it works fine now ! Elisabeth - Mail original - | De: Christian Loos cl...@netcologne.de | À: elif...@free.fr, rt-users@lists.bestpractical.com | Envoyé: Mercredi 8 Octobre 2014 08:39:02 | Objet: Re: PriorityAsString : Priority and FinalPriority show unknown | | Hi Elisabeth, | | if you don't set a InitialPriority on the queue page, the priority of | a | new created ticket is 0. As you didn't defined a mapping for 0 in | PriorityAsString config you get the 'unknown' priority. | | Just add 'Aucun = 0' to your PriorityAsString config and everything | should be fine. | | Chris -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] PriorityAsString : Priority and FinalPriority show unknown
Hello Alex, No, I didn't set a default initial priority neither a final priority for the queue. - Mail original - | De: Alex Peters a...@peters.net | À: elif...@free.fr | Cc: rt-users@lists.bestpractical.com | Envoyé: Vendredi 3 Octobre 2014 02:20:33 | Objet: Re: [rt-users] PriorityAsString : Priority and FinalPriority | show unknown | In the queue's settings, have you set a default initial priority of | 50? | On 03/10/2014 2:50 am, elif...@free.fr wrote: | | Hello, | | | I use the extension PriorityAsString on a new RT 4.2.6 (still under | | testing). | | | The settings in RT_SiteConfig : | | | Set(%PriorityAsString, (Standard = 50, Moyenne = 80, Haute = | | 100)); | | | Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); | | | Test 1/ When I create a new ticket, the ticket display page shows : | | | Priorité: Standard / Standard | | | This is OK. Fine. | | | Test 2/ When I create a new ticket by sending a mail to a queue, | | the | | ticket display page shows : | | | Priorité: unknown / unknown | | | Then, when I click to modify the ticket, both fields are already | | set | | to Standard; and when I save, I get confirmation both fields have | | been changed from unknown to 50. | | | Why these fields show 'unknown' when ticket is created by mail ? | | | By the way, it's the same for InitialPriority, but it is not | | displayed in the ticket. | | | Thanks a lot for your help, | | | Regards, | | | Elisabeth | | | -- | | | RT Training November 4 5 Los Angeles | | | http://bestpractical.com/training | -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] PriorityAsString : Priority and FinalPriority show unknown
Hello, I use the extension PriorityAsString on a new RT 4.2.6 (still under testing). The settings in RT_SiteConfig : Set(%PriorityAsString, (Standard = 50, Moyenne = 80, Haute = 100)); Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); Test 1/ When I create a new ticket, the ticket display page shows : Priorité: Standard / Standard This is OK. Fine. Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows : Priorité: unknown / unknown Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50. Why these fields show 'unknown' when ticket is created by mail ? By the way, it's the same for InitialPriority, but it is not displayed in the ticket. Thanks a lot for your help, Regards, Elisabeth -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] PriorityAsString : Priority and FinalPriority show unknown
In the queue's settings, have you set a default initial priority of 50? On 03/10/2014 2:50 am, elif...@free.fr wrote: Hello, I use the extension PriorityAsString on a new RT 4.2.6 (still under testing). The settings in RT_SiteConfig : Set(%PriorityAsString, (Standard = 50, Moyenne = 80, Haute = 100)); Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); Test 1/ When I create a new ticket, the ticket display page shows : Priorité: Standard/Standard This is OK. Fine. Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows : Priorité: unknown/unknown Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50. Why these fields show 'unknown' when ticket is created by mail ? By the way, it's the same for InitialPriority, but it is not displayed in the ticket. Thanks a lot for your help, Regards, Elisabeth -- RT Training November 4 5 Los Angeles http://bestpractical.com/training -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
