[rt-users] Problem with RT-Extension-RepliesToResolved-0.02
Dear RT community, I have installed the extension RT-Extension-RepliesToResolved-0.02 in my RT 3.8.13 installation. The scrip and scripaction are in the database, but when I tested it on an old ticket, it recognized the ticket as old but still re-opened it and did not create a new ticket. Here is what was logged: Mar 6 09:20:05 rt3 RT: A reply to resolved ticket #372109, creating a new ticket (/opt/rt3/local/plugins/RT-Extension-RepliesToResolved/lib/RT/Extension/RepliesToResolved.pm:145) Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1840.372109-38...@rice.edu #372109/10844643 - Scrip 389 0006 On Correspond Notify Requestors and Ccs with template Correspondence (/opt/rt3/lib/RT/Action/SendEmail.pm:286) Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1840.372109-38...@rice.edu No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382) Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1053.372109-41...@rice.edu #372109/10844643 - Scrip 411 0007 On Correspond Notify Other Recipients with template Correspondence (/opt/rt3/lib/RT/Action/SendEmail.pm:286) Mar 6 09:20:05 rt3 RT: rt-3.8.13-16755-1362583205-1053.372109-41...@rice.edu No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382) Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583205-140.372109-615...@rice.edu #372109/10844643 - Scrip 6159 On Correspond Notify AdminCcs (/opt/rt3/lib/RT/Action/SendEmail.pm:286) Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583205-140.372109-615...@rice.edu No recipients found. Not sending. (/opt/rt3/lib/RT/Interface/Email.pm:382) Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol $CurrentUser requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1020.372109-38...@rice.edu #372109/10844643 - Scrip 382 0362 On (Create | Correspond | AddWatcher | Queue Change | Owner Change | Requestor Change | Subject Change | Status Change ) Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:286) Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1020.372109-38...@rice.edu sent To: x...@rice.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:317) Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol $CurrentUser requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1095.372109-38...@rice.edu #372109/10844644 - Scrip 382 0362 On (Create | Correspond | AddWatcher | Queue Change | Owner Change | Requestor Change | Subject Change | Status Change ) Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:286) Mar 6 09:20:06 rt3 RT: rt-3.8.13-16755-1362583206-1095.372109-38...@rice.edu sent To: x...@rice.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:317) Any ideas about what could be going wrong? I have applied the two patches for Email.pm to our Email_local.pm file. Regards, Ken -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Problem with RT-Extension-RepliesToResolved-0.02
On Wed, Mar 06, 2013 at 09:43:04AM -0600, k...@rice.edu wrote: I have installed the extension RT-Extension-RepliesToResolved-0.02 in my RT 3.8.13 installation. The scrip and scripaction are in the database, but when I tested it on an old ticket, it recognized the ticket as old but still re-opened it and did not create a new ticket. Here is what was logged: I know I didn't test against 3.8, I'm not sure if Tim did either. However - the Scrip part of the extension is purely to link tickets together. The magic to create a new ticket happens in the overrides of Email.pm provided by the RepliesToResolved.pm file. Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol $CurrentUser requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol $CurrentUser requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) You appear to have a bunch of broken User Defined scrips that I don't think belong to this extension, you may want to sort them out to avoid muddying the water. -kevin pgpNYOvVXiLfm.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Problem with RT-Extension-RepliesToResolved-0.02
On Wed, Mar 06, 2013 at 11:27:48AM -0500, Kevin Falcone wrote: On Wed, Mar 06, 2013 at 09:43:04AM -0600, k...@rice.edu wrote: I have installed the extension RT-Extension-RepliesToResolved-0.02 in my RT 3.8.13 installation. The scrip and scripaction are in the database, but when I tested it on an old ticket, it recognized the ticket as old but still re-opened it and did not create a new ticket. Here is what was logged: I know I didn't test against 3.8, I'm not sure if Tim did either. However - the Scrip part of the extension is purely to link tickets together. The magic to create a new ticket happens in the overrides of Email.pm provided by the RepliesToResolved.pm file. Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol $CurrentUser requires explicit package name at (eval 3920) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) Mar 6 09:20:06 rt3 RT: Scrip 413 IsApplicable failed: Global symbol $CurrentUser requires explicit package name at (eval 3978) line 20. (/opt/rt3/lib/RT/Condition/UserDefined.pm:65) You appear to have a bunch of broken User Defined scrips that I don't think belong to this extension, you may want to sort them out to avoid muddying the water. -kevin Hi Kevin, That helps. I wanted to know if I had just botched a known working configuration or blazing new ground. I will debug further. I just included all of the logs for the ticket involved in case that would be at all relevant. I have it on my project list to review all of the scrips. Regards, Ken -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
