Re: [rt-users] RT scrip question
Ruslan, Thanks. That did it. Kenn LBNL On 10/21/2008 8:31 PM, Ruslan Zakirov wrote: Condition: On Create Action Code: $self-TicketObj-Owner - returns owner id $self-TicketObj-OwnerObj - returns owner as RT::User object On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL PROTECTED] wrote: To list, I am trying to capture the ticket owner as the ticket is created (via Web) and I'm not sure of how to code that. I know how to ensure that I'm checking a WebUI transaction and the transaction creator, but don't know how to get the ticket owner on creation. Help?? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT scrip question
To list, I am trying to capture the ticket owner as the ticket is created (via Web) and I'm not sure of how to code that. I know how to ensure that I'm checking a WebUI transaction and the transaction creator, but don't know how to get the ticket owner on creation. Help?? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT scrip question
Condition: On Create Action Code: $self-TicketObj-Owner - returns owner id $self-TicketObj-OwnerObj - returns owner as RT::User object On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL PROTECTED] wrote: To list, I am trying to capture the ticket owner as the ticket is created (via Web) and I'm not sure of how to code that. I know how to ensure that I'm checking a WebUI transaction and the transaction creator, but don't know how to get the ticket owner on creation. Help?? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
