Re: [rt-users] Reminder does not re-open a ticket
Thomas, You could set up a cron job to run every night and look at reminders that are due and have that job open the tickets referred to as well as produce a report. Kenn LBNL Thomas Hecker wrote: Hi to all, well, when i need a scrip to do this, what can i use the remindes for? I thought this was exactly the hole purpose of the reminder. It automatically reminds me by reopening a ticket. Only a list of reminders is not a reminder-function i know from Outlook for example. Does anybody have a functionalty like this implemented in RT? I'm not really familiar with writing scrips so maybe someone can help me out? thanks a Lot Thomas Am 04.07.2007 15:55 Uhr schrieb Jesse Vincent unter [EMAIL PROTECTED]: On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote: Hi to all, i have the problem, that a reminder does not re-open a ticket. It keeps standing in the list of reminders, but does not open a ticket, when the time for it has come. That's not specced behavior, but it could be pretty easily added using a scrip. Jesse You can find a screenshot right here: http://www.thomashecker.de/rt.gif In it you can see, that there is a reminder that should have re- open the ticket #42 16 hours ago, but didn't. I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all email stuff. there are no other applications running on the server. There were no modifications done to the codebase or any other scripts installed. can somebody point me in the right direction? Thanks for help! Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminder does not re-open a ticket
On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote: Hi to all, i have the problem, that a reminder does not re-open a ticket. It keeps standing in the list of reminders, but does not open a ticket, when the time for it has come. That's not specced behavior, but it could be pretty easily added using a scrip. Jesse You can find a screenshot right here: http://www.thomashecker.de/rt.gif In it you can see, that there is a reminder that should have re- open the ticket #42 16 hours ago, but didn't. I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all email stuff. there are no other applications running on the server. There were no modifications done to the codebase or any other scripts installed. can somebody point me in the right direction? Thanks for help! Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reminder does not re-open a ticket
Hi to all, i have the problem, that a reminder does not re-open a ticket. It keeps standing in the list of reminders, but does not open a ticket, when the time for it has come. You can find a screenshot right here: http://www.thomashecker.de/rt.gif In it you can see, that there is a reminder that should have re-open the ticket #42 16 hours ago, but didn't. I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all email stuff. there are no other applications running on the server. There were no modifications done to the codebase or any other scripts installed. can somebody point me in the right direction? Thanks for help! Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
