Re: [rt-users] Reply to requestors when resolving a ticket
fantastic, that worked !
thanks :)
On Fri, 2009-04-17 at 13:11 +0100, Raed El-Hames wrote:
> Oleg;
>
> Modify
> /opt/rt3/local/html/Ticket/Elements/Tabs
>
> Change:
> if ( $Ticket->Status ne 'resolved' ) {
> $actions->{'G'} = {
>
> path =>
> "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
> title => loc('Resolve') };
> }
>
>
> to:
>
> if ( $Ticket->Status ne 'resolved' ) {
> $actions->{'G'} = {
>
> path =>
> "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=" . $id,
> title => loc('Resolve') };
> }
>
>
> ##Note changing the Action from Comment to Respond
>
> Regards;
> Roy
>
> Oleg Sladkoff wrote:
> > Hi
> >
> > I would like to know how I can have by default "Reply to requestors"
> > when I Resolve a ticket (the actual default is "Comments (not sent to
> > requestors).
> >
> >
> > thanks in advance :)
> >
> >
> > --
> > Oleg Sladkoff
> > KELKOO - Service Architect
> > oleg.sladk...@kelkoo.com
> > Yahoo messenger : Kelkoooleg
> > tel : +33 (0)476848147
> > gsm : +33(0)675768532
> >
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sa...@bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
--
Oleg Sladkoff
KELKOO - Service Architect
oleg.sladk...@kelkoo.com
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147
gsm : +33(0)675768532
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reply to requestors when resolving a ticket
Oleg;
Modify
/opt/rt3/local/html/Ticket/Elements/Tabs
Change:
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
"Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
title => loc('Resolve') };
}
to:
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
"Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=" . $id,
title => loc('Resolve') };
}
##Note changing the Action from Comment to Respond
Regards;
Roy
Oleg Sladkoff wrote:
> Hi
>
> I would like to know how I can have by default "Reply to requestors"
> when I Resolve a ticket (the actual default is "Comments (not sent to
> requestors).
>
>
> thanks in advance :)
>
>
> --
> Oleg Sladkoff
> KELKOO - Service Architect
> oleg.sladk...@kelkoo.com
> Yahoo messenger : Kelkoooleg
> tel : +33 (0)476848147
> gsm : +33(0)675768532
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reply to requestors when resolving a ticket
Hi I would like to know how I can have by default "Reply to requestors" when I Resolve a ticket (the actual default is "Comments (not sent to requestors). thanks in advance :) -- Oleg Sladkoff KELKOO - Service Architect oleg.sladk...@kelkoo.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
