I had to restore my MySQL database from a backup. Once I restored the RT database, the privileged users no longer had rights.
I found the below snippets to remove/add super user to my account and verify privileged users, but they are stuck in self-service mode. How do I get the rights returned back to normal? Granting rights: perl -I/usr/share/request-tracker4/lib/ -MRT -e'RT::LoadConfig; RT::Init; my $u=RT::User->new($RT::SystemUser); $u->Load("awippler"); ($val,$msg) = $u->PrincipalObj->GrantRight(Object=> $RT::System, Right => "SuperUser"); print "$msg\n"' Finding privilege users: (my account is listed) #!/usr/bin/perl use lib "/usr/share/request-tracker4/lib"; use RT; use RT::Users ; use warnings; RT::LoadConfig(); ## Loading RT config RT::Init(); ## Initialise RT my $users = new RT::Users(RT_System); $users->LimitToPrivileged; while ( $user = $users->Next) { print $user->Name ; } exit; Andrew Wippler | Director of IT | Lancaster Baptist Church | Dr. Paul Chappell, Pastor