Re: [rt-users] Rights management question

[Charles-Noël Bouteville]

Yes thanks, CF rights start to make sence now ...

Le 5 mars 2010 19:12, Ken Crocker  a écrit :

>  Charles,
>
> What I think you're missing is that even though Custom Fields are *applied
> * to Queues, the privileges to See/Modify/Admin them is *granted via
> Groups*. That means I could apply a CF to 3 different Queues and if I
> didn't grant any groups any rights to see/modify/admin that CF, then no one
> would even see that CF, let alone modify it, even though it *has been
> applied*.
> This is a good thing. For example. I may have 3 different groups with
> access to a Queue where the CF is applied. I may want one group to only see
> the CF, not modify a value in it or modify it's name or available values
> (given it is a "select value" type). I may want another group to actually
> modify (change the "selected" value in it) it for a given ticket and have
> another group of a few members Admin (add/modify values available for
> selection) the CF.
> Does that make any sense? I hope I've been able to help you with this.
>
> Kenn
> LBNL
>
>
> On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote:
>
>
> Le 5 mars 2010 17:36, Jerrad Pierce a 
> écrit :
>
>  > each custom field rights by Roles. The Roles Rights on CF can only be
>> > granted in Global way? So am i missing something ?
>>  The fact that CFs themselves may be selectively applied to queues?
>
>
>  Yes but in in a queue ?
>
> For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
> CF2, CF3 and can modified only CF1. Is that Possible ?
>
>
>> > Second
>> > Can i set a filter on the right Showticket?
>> > For instance, i would grant some user too see only tickets created by
>> > someone who has  in his mail where  is match by a Regex ?
>>  No. Seems far outside the realm of general utility and a PITA.
>> What you could do is create a scrip that checks your conditions
>> and adds the individual in question as (squelched) requestor/cc
>>  OnCreate.
>
>
>  Ok thank
>
>
>> Alternatively, setup you groups and queues to match this mapping
>>  as best as possible.
>
>
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>
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Re: [rt-users] Rights management question

[Charles-Noël Bouteville]

Le 5 mars 2010 18:47, Jerrad Pierce  a
écrit :

> > For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see
> CF1,
> > CF2, CF3 and can modified only CF1. Is that Possible ?
> Yes, as long as you want the same rights for whatever other queues
> those CFs are applied to and those users can access.
>


Ok So Roles Rights on CF can only be set in global. that mean in "Queue
right -> Cc"
SeeCF -> user can see all applied CF
ModCF -> user can modified all seen CF

And there is no right management for the Role similar to groups that let me
select rights on each CF



>
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>
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Re: [rt-users] Rights management question

[Ken Crocker]

Charles,

What I think you're missing is that even though Custom Fields are 
/applied/ to Queues, the privileges to See/Modify/Admin them is /granted 
via Groups/. That means I could apply a CF to 3 different Queues and if 
I didn't grant any groups any rights to see/modify/admin that CF, then 
no one would even see that CF, let alone modify it, even though it /has 
been applied/.
This is a good thing. For example. I may have 3 different groups with 
access to a Queue where the CF is applied. I may want one group to only 
see the CF, not modify a value in it or modify it's name or available 
values (given it is a "select value" type). I may want another group to 
actually modify (change the "selected" value in it) it for a given 
ticket and have another group of a few members Admin (add/modify values 
available for selection) the CF.

Does that make any sense? I hope I've been able to help you with this.

Kenn
LBNL

On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote:


Le 5 mars 2010 17:36, Jerrad Pierce 
> a écrit :


> each custom field rights by Roles. The Roles Rights on CF can
only be
> granted in Global way? So am i missing something ?
The fact that CFs themselves may be selectively applied to queues?


Yes but in in a queue ?
 
For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see 
CF1, CF2, CF3 and can modified only CF1. Is that Possible ?
 


> Second
> Can i set a filter on the right Showticket?
> For instance, i would grant some user too see only tickets
created by
> someone who has  in his mail where  is match by a Regex ?
No. Seems far outside the realm of general utility and a PITA.
What you could do is create a scrip that checks your conditions
and adds the individual in question as (squelched) requestor/cc
 OnCreate. 



Ok thank
 


Alternatively, setup you groups and queues to match this mapping
 as best as possible.


--
Cambridge Energy Alliance: Save money. Save the planet.




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Re: [rt-users] Rights management question

[Jerrad Pierce]

> For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
> CF2, CF3 and can modified only CF1. Is that Possible ?
Yes, as long as you want the same rights for whatever other queues
those CFs are applied to and those users can access.

-- 
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Re: [rt-users] Rights management question

[Charles-Noël Bouteville]

Le 5 mars 2010 17:36, Jerrad Pierce  a
écrit :

> each custom field rights by Roles. The Roles Rights on CF can only be
> > granted in Global way? So am i missing something ?
> The fact that CFs themselves may be selectively applied to queues?


Yes but in in a queue ?

For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
CF2, CF3 and can modified only CF1. Is that Possible ?


> > Second
> > Can i set a filter on the right Showticket?
> > For instance, i would grant some user too see only tickets created by
> > someone who has  in his mail where  is match by a Regex ?
> No. Seems far outside the realm of general utility and a PITA.
> What you could do is create a scrip that checks your conditions
> and adds the individual in question as (squelched) requestor/cc
>  OnCreate.


Ok thank


> Alternatively, setup you groups and queues to match this mapping
>  as best as possible.


--
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Re: [rt-users] Rights management question

[Jerrad Pierce]

> each custom field rights by Roles. The Roles Rights on CF can only be
> granted in Global way? So am i missing something ?
The fact that CFs themselves may be selectively applied to queues?

> Second
>     Can i set a filter on the right Showticket?
> For instance, i would grant some user too see only tickets created by
> someone who has  in his mail where  is match by a Regex ?
No. Seems far outside the realm of general utility and a PITA.
What you could do is create a scrip that checks your conditions
and adds the individual in question as (squelched) requestor/cc
OnCreate.

Alternatively, setup you groups and queues to match this mapping
as best as possible.

-- 
Cambridge Energy Alliance: Save money. Save the planet.
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[rt-users] Rights management question

[Charles-Noël Bouteville]

Hi,

I'm having trouble with the right management in RT.

First
I've installed RightsMatrix to manage Rights. (by the way, very useful
to get a better view on the rights system). I have seen that we can't manage
each custom field rights by Roles. The Roles Rights on CF can only be
granted in Global way? So am i missing something ?

Second
Can i set a filter on the right Showticket?
For instance, i would grant some user too see only tickets created by
someone who has  in his mail where  is match by a Regex ?

Thanks


Charles
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