Re: [rt-users] Serious problem with mime/html format email containing attachments

2012-10-18 Thread Payam Poursaied 
 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
 boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
 Sent: Tuesday, October 16, 2012 8:30 PM
 
 On 10/16/2012 09:37 AM, Payam Poursaied wrote:
  We have a serious problem with rt 3.8.8. I have created and HTML
  template for auto reply as you could see below. When I send HTML
  email, I got the autoreply in a good way, i.e. I got an HTML email as
  same as what I sent to RT. But if there is any attachment, I will get
  plain text email!
 
 I believe, but am not certain, that this is related to the
 multipart/related MIME type in your 2-request-with-attach.eml and is
 fixed in the 4.0 series of RT.
 
 You could spin up a 4.0 test instance somewhere to try it out.
 
Hi Thomas
I tried 4.0.7 a few minutes ago. Unfortunately the result is as same as
3.8.8



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Re: [rt-users] Serious problem with mime/html format email containing attachments

2012-10-16 Thread Thomas Sibley 
On 10/16/2012 09:37 AM, Payam Poursaied wrote:
 We have a serious problem with rt 3.8.8. I have created and HTML
 template for auto reply as you could see below. When I send HTML email,
 I got the autoreply in a good way, i.e. I got an HTML email as same as
 what I sent to RT. But if there is any attachment, I will get plain text
 email!

I believe, but am not certain, that this is related to the
multipart/related MIME type in your 2-request-with-attach.eml and is
fixed in the 4.0 series of RT.

You could spin up a 4.0 test instance somewhere to try it out.


Final RT training for 2012 in Atlanta, GA - October 23  24
  http://bestpractical.com/training

We're hiring! http://bestpractical.com/jobs