[rt-users] Setting LastUpdatedBy in a scrip
All, I have scrips that update information in custom fields on each transaction on a ticket. The scrips work great however they always set LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip? Regards, Jason Maderios Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Setting LastUpdatedBy in a scrip
I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax) Torsten 2010/6/19 Jason Maderios jmader...@kpu.net All, I have scrips that update information in custom fields on each transaction on a ticket. The scrips work great however they always set LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip? Regards, Jason Maderios Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Setting LastUpdatedBy in a scrip
I tried that my ( $st, $msg ) = $self-TicketObj-SetSubject (\($cftype - $cfphone\) $csubj, RecordTransaction = 0 ); But I still get: Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no value) to '( DSL- 5551212) ' For some reason the transaction still shows up From: Torsten Brumm Sent: Saturday, June 19, 2010 11:07 AM To: Jason Maderios Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setting LastUpdatedBy in a scrip I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax) Torsten 2010/6/19 Jason Maderios jmader...@kpu.net All, I have scrips that update information in custom fields on each transaction on a ticket. The scrips work great however they always set LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip? Regards, Jason Maderios Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Setting LastUpdatedBy in a scrip
From wiki: http://wiki.bestpractical.com/view/WriteCustomActionHow to be silent Now you put SetXxxx calls all over the places in RT and suddenly note that strange transactions appear in tickets. They have creator RT_Systemhttp://wiki.bestpractical.com/view/RT_Systemand describe what you've done with your scrips. Sometimes it's better to be silent and not mislead users. These transactions also go through the steps described earlier and could trigger some conditions too. *Just use the long form of SetXxx functions:* $TicketObj-_Set(Field = 'Priority', Value = 90, RecordTransaction = 0); Could work this way! Torsten 2010/6/19 Jason Maderios jmader...@kpu.net I tried that my ( $st, $msg ) = $self-TicketObj-SetSubject (\($cftype - $cfphone\) $csubj, RecordTransaction = 0 ); But I still get: Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no value) to '( DSL- 5551212) ' For some reason the transaction still shows up *From:* Torsten Brumm torsten.br...@googlemail.com *Sent:* Saturday, June 19, 2010 11:07 AM *To:* Jason Maderios jmader...@kpu.net *Cc:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Setting LastUpdatedBy in a scrip I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax) Torsten 2010/6/19 Jason Maderios jmader...@kpu.net All, I have scrips that update information in custom fields on each transaction on a ticket. The scrips work great however they always set LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip? Regards, Jason Maderios Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
