Re: [rt-users] Show History on Update Page

2013-08-30 Thread Ruslan Zakirov
Hi,

Google for clear mason cache request tracker.


On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford jledf...@biltmore.comwrote:

 I will be honest I am struggling a little bit with this.  I have tried a
 couple different approaches and can't get this to work.  First I just made
 a local copy of history.html and named it MyPage.html and it worked.  I
 then tried to add those elements into a local Update.html page and can't
 get it to show anything additional.  Just for testing I added a simple test
 div just to try and display something extra on the Update page and can't
 get that to work.  I have restarted the server and the mason/obj/folder is
 empty.  What am I doing wrong?  I have read through ticket/display.thml and
 history.html over and over and I feel like I am just overlooking something.
  Perl is new to me and help is most appreciated.  Thanks.
 
 From: ruslan.zaki...@gmail.com [ruslan.zaki...@gmail.com] On Behalf Of
 Ruslan Zakirov [r...@bestpractical.com]
 Sent: Thursday, August 29, 2013 10:48 AM
 To: Jason Ledford
 Cc: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Show History on Update Page

 Hi,

 Grep Ticket/Display.html for History and more importantly take a look at
 Ticket/Hisotry.html file. Work from these examples to embed history in
 Update.html.


 On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford jledf...@biltmore.com
 mailto:jledf...@biltmore.com wrote:
 I am wanting to customize the update page (reply or resolve) so that the
 History section also shows on the page.  We want to see the ticket history
 to know what we are replying or commenting to.  Can someone assist in
 getting that info on the page?  I have already placed the Update.html in my
 local folder but perl is not my strongsuit.  Taking that a step further, is
 it possible to have the first comment in the reply?  Would that be a
 template change?  Help is appreciated.  Thanks.






 --
 Best regards, Ruslan.




-- 
Best regards, Ruslan.


Re: [rt-users] Show History on Update Page

2013-08-30 Thread Jason Ledford
I thought I was clearing the cache, apparently I wasn’t.  Cleared the cache and 
restarted and I have history on my update page.  Thanks for your help.

From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of 
Ruslan Zakirov
Sent: Friday, August 30, 2013 8:23 AM
To: Jason Ledford
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Show History on Update Page

Hi,

Google for clear mason cache request tracker.

On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford 
jledf...@biltmore.commailto:jledf...@biltmore.com wrote:
I will be honest I am struggling a little bit with this.  I have tried a couple 
different approaches and can't get this to work.  First I just made a local 
copy of history.html and named it MyPage.html and it worked.  I then tried to 
add those elements into a local Update.html page and can't get it to show 
anything additional.  Just for testing I added a simple test div just to try 
and display something extra on the Update page and can't get that to work.  I 
have restarted the server and the mason/obj/folder is empty.  What am I doing 
wrong?  I have read through ticket/display.thml and history.html over and over 
and I feel like I am just overlooking something.  Perl is new to me and help is 
most appreciated.  Thanks.

From: ruslan.zaki...@gmail.commailto:ruslan.zaki...@gmail.com 
[ruslan.zaki...@gmail.commailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan 
Zakirov [r...@bestpractical.commailto:r...@bestpractical.com]
Sent: Thursday, August 29, 2013 10:48 AM
To: Jason Ledford
Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Show History on Update Page

Hi,

Grep Ticket/Display.html for History and more importantly take a look at 
Ticket/Hisotry.html file. Work from these examples to embed history in 
Update.html.

On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford 
jledf...@biltmore.commailto:jledf...@biltmore.commailto:jledf...@biltmore.commailto:jledf...@biltmore.com
 wrote:
I am wanting to customize the update page (reply or resolve) so that the 
History section also shows on the page.  We want to see the ticket history to 
know what we are replying or commenting to.  Can someone assist in getting that 
info on the page?  I have already placed the Update.html in my local folder but 
perl is not my strongsuit.  Taking that a step further, is it possible to have 
the first comment in the reply?  Would that be a template change?  Help is 
appreciated.  Thanks.





--
Best regards, Ruslan.



--
Best regards, Ruslan.


[rt-users] Show History on Update Page

2013-08-29 Thread Jason Ledford
I am wanting to customize the update page (reply or resolve) so that the 
History section also shows on the page.  We want to see the ticket history to 
know what we are replying or commenting to.  Can someone assist in getting that 
info on the page?  I have already placed the Update.html in my local folder but 
perl is not my strongsuit.  Taking that a step further, is it possible to have 
the first comment in the reply?  Would that be a template change?  Help is 
appreciated.  Thanks.

Jason Ledford
Systems Analyst
The Biltmore Companyhttp://www.biltmore.com/
One North Pack Square
Asheville, NC 28801
(828) 225-6127



Re: [rt-users] Show History on Update Page

2013-08-29 Thread Ruslan Zakirov
Hi,

Grep Ticket/Display.html for History and more importantly take a look at
Ticket/Hisotry.html file. Work from these examples to embed history in
Update.html.


On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford jledf...@biltmore.comwrote:

 I am wanting to customize the update page (reply or resolve) so that the
 History section also shows on the page.  We want to see the ticket history
 to know what we are replying or commenting to.  Can someone assist in
 getting that info on the page?  I have already placed the Update.html in my
 local folder but perl is not my strongsuit.  Taking that a step further, is
 it possible to have the first comment in the reply?  Would that be a
 template change?  Help is appreciated.  Thanks.

 ** **

 Jason Ledford

 *Systems Analyst*

 The Biltmore Company http://www.biltmore.com/

 One North Pack Square

 Asheville, NC 28801

 (828) 225-6127

 ** **




-- 
Best regards, Ruslan.


Re: [rt-users] Show History on Update Page

2013-08-29 Thread Jason Ledford
I will be honest I am struggling a little bit with this.  I have tried a couple 
different approaches and can't get this to work.  First I just made a local 
copy of history.html and named it MyPage.html and it worked.  I then tried to 
add those elements into a local Update.html page and can't get it to show 
anything additional.  Just for testing I added a simple test div just to try 
and display something extra on the Update page and can't get that to work.  I 
have restarted the server and the mason/obj/folder is empty.  What am I doing 
wrong?  I have read through ticket/display.thml and history.html over and over 
and I feel like I am just overlooking something.  Perl is new to me and help is 
most appreciated.  Thanks.

From: ruslan.zaki...@gmail.com [ruslan.zaki...@gmail.com] On Behalf Of Ruslan 
Zakirov [r...@bestpractical.com]
Sent: Thursday, August 29, 2013 10:48 AM
To: Jason Ledford
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Show History on Update Page

Hi,

Grep Ticket/Display.html for History and more importantly take a look at 
Ticket/Hisotry.html file. Work from these examples to embed history in 
Update.html.


On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford 
jledf...@biltmore.commailto:jledf...@biltmore.com wrote:
I am wanting to customize the update page (reply or resolve) so that the 
History section also shows on the page.  We want to see the ticket history to 
know what we are replying or commenting to.  Can someone assist in getting that 
info on the page?  I have already placed the Update.html in my local folder but 
perl is not my strongsuit.  Taking that a step further, is it possible to have 
the first comment in the reply?  Would that be a template change?  Help is 
appreciated.  Thanks.






--
Best regards, Ruslan.