[rt-users] Shredder - some tips
Hi everyone, I'm looking at shredding a ton of old data from our system and I want to make sure I am understanding the steps involved to ensure everything is cleaned up properly. I have shredder setup and have shredded some tickest through the WebUI to test things out. All is working in that aspect. My RT instance has had a fairly long lifecycle where queues have come and gone. I want to clean up the mess. I want to shred all the stuff that isn't related to anything recent. I'm thinking I have to do the following: - shred all the tickets that aren't in the active queues - shred all users that aren't attached to anything On the Shredder page of the Wiki it talks about running rt-validator. Do I have to run this at all after I've done the shredding? This is going to shred about 30,000 tickets, and a huge number of Users. Does the shredding have to be done on a quiet system? I've shred a few tickets while we were live without issue... I'm just worried that I kick off a process to shred a large volume and it chokes my server out. Any experience/input is appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Shredder - some tips
snip This is going to shred about 30,000 tickets, and a huge number of Users. Does the shredding have to be done on a quiet system? I've shred a few tickets while we were live without issue... I'm just worried that I kick off a process to shred a large volume and it chokes my server out. Any experience/input is appreciated. You can limit the number of tickets it shreds with the ; limit, x in the plugins line. Ie: --plugin Tickets=query,Status='deleted';limit,0 Limit of 0 means everything. But you could set that to 100 or 1000 and see how it affects your system and then make the call on how many to shred at a time. Brent RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
