Re: [rt-users] Text Template for Tickets
@KevinFalcone Okay .. sorry for resend the e-mails .. It isn't clear why you don't want to use inbound email We have an external E-Mail Provider ... in future we want to use an exchange Server .. but for now we havent any ressources for that... so i need a local email solution but you could certainly use the perl or rest api. You can find FormTools on our github account My programming knowledge is very well, so it isn't easy for me to adapt an extension for a function ... But I would try to mastery this ... so can anybody give some hints or tips? I don't know how to tackle it. best regards john -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31141757.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Text Template for Tickets
Morning Kevin Almost .. i think cause we don't want to use any e-mail aupport with rt for serveral reasons i need a solution without e-mail maybe there is a way to send them to localhost or sth. this will fit ... RTx-FormTools Sounds interesting whats this? best regards sykerjoe Kevin Falcone-2 wrote: On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote: Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? Sounds like you want Custom Fields, or RTx-FormTools or to otherwise write an external form and mail tickets into RT john s. wrote: john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31123311.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Text Template for Tickets
john s. wrote: Morning Kevin Almost .. i think cause we don't want to use any e-mail aupport with rt for serveral reasons i need a solution without e-mail maybe there is a way to send them to localhost or sth. this will fit ... RTx-FormTools Sounds interesting whats this? I cant find anything best regards sykerjoe Kevin Falcone-2 wrote: On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote: Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? Sounds like you want Custom Fields, or RTx-FormTools or to otherwise write an external form and mail tickets into RT john s. wrote: john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31124572.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Text Template for Tickets
On Fri, Mar 11, 2011 at 04:24:22AM -0800, john s. wrote: john s. wrote: Morning Kevin Almost .. i think cause we don't want to use any e-mail aupport with rt for serveral reasons i need a solution without e-mail maybe there is a way to send them to localhost or sth. this will fit ... RTx-FormTools Sounds interesting whats this? I cant find anything best regards sykerjoe Please stop requoting and resending your emails with no new information. It isn't clear why you don't want to use inbound email , but you could certainly use the perl or rest api. You can find FormTools on our github account -kevin Kevin Falcone-2 wrote: On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote: Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? Sounds like you want Custom Fields, or RTx-FormTools or to otherwise write an external form and mail tickets into RT john s. wrote: john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31124572.html Sent from the Request Tracker - User mailing list archive at Nabble.com. pgpaWUJjVo14n.pgp Description: PGP signature
Re: [rt-users] Text Template for Tickets
Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? john s. wrote: john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Text Template for Tickets
On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote: Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? Sounds like you want Custom Fields, or RTx-FormTools or to otherwise write an external form and mail tickets into RT john s. wrote: john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html Sent from the Request Tracker - User mailing list archive at Nabble.com. pgpuh1eScs3bi.pgp Description: PGP signature
[rt-users] Text Template for Tickets
Hello everybody I would like to use a Text Template for a an specific Ticket mask with some fields like why or how some Layout adjustments etc.. But i dont't want to use Custom Fields Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31058514.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Text Template for Tickets
john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best regards john -- View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html Sent from the Request Tracker - User mailing list archive at Nabble.com.