Re: [rt-users] Text Template for Tickets

2011-03-14 Thread john s.


@KevinFalcone 

Okay .. sorry for resend the e-mails ..

It isn't clear why you don't want to use inbound email 

We have an external E-Mail Provider ... in future we want to use an exchange
Server .. but for now we havent any ressources for that... so i need a local
email solution 


but you could certainly use the perl or rest api.  
You can find FormTools on our github account 

My programming knowledge is very well, so it isn't easy for me to adapt an
extension for  a function ...

But I would try to mastery this ...

so can anybody give some hints or tips?

I don't know how to tackle it.

best regards john 













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Re: [rt-users] Text Template for Tickets

2011-03-11 Thread john s.

Morning Kevin 

Almost .. i think 

cause we don't want to use any e-mail aupport with rt for serveral reasons 

i need a solution without e-mail 

maybe there is a way to send them to localhost or sth. this will fit ...


RTx-FormTools

Sounds interesting whats this?

best regards sykerjoe 




Kevin Falcone-2 wrote:
 
 On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
 
 Someone know out there what my intentions are?
 :)
 
 If not i describe in an other way 
 
 I need an template like a html or word dokument for ticket creation 
 
 is there any proper solutions for this task ?
 
 Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
 write an external form and mail tickets into RT
 
 
 
 
 
 john s. wrote:
  
  
  
  
  john s. wrote:
  
  Hello everybody 
  
  
  I would like to use a Text Template for a an specific Ticket mask with
  fields like some, or how, how much does it cost and some specific
 Layout 
  adjustments etc.. 
  
   But i dont't want to use Custom Fields.
  
  
  Any chance to realise this ?
  
  
   best regards john 
  
  
  
  
  
  
  
  
  
  
  
  
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  View this message in context:
 
 http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
  Sent from the Request Tracker - User mailing list archive at
 Nabble.com.
  
  
  
 
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Re: [rt-users] Text Template for Tickets

2011-03-11 Thread john s.



john s. wrote:
 
 Morning Kevin 
 
 Almost .. i think 
 
 cause we don't want to use any e-mail aupport with rt for serveral reasons 
 
 i need a solution without e-mail 
 
 maybe there is a way to send them to localhost or sth. this will fit ...
 
 
 RTx-FormTools
 
 Sounds interesting whats this?
 
 I cant find  anything 
 
 best regards sykerjoe 
 
 
 
 
 Kevin Falcone-2 wrote:
 
 On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
 
 Someone know out there what my intentions are?
 :)
 
 If not i describe in an other way 
 
 I need an template like a html or word dokument for ticket creation 
 
 is there any proper solutions for this task ?
 
 Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
 write an external form and mail tickets into RT
 
 
 
 
 
 john s. wrote:
  
  
  
  
  john s. wrote:
  
  Hello everybody 
  
  
  I would like to use a Text Template for a an specific Ticket mask
 with
  fields like some, or how, how much does it cost and some specific
 Layout 
  adjustments etc.. 
  
   But i dont't want to use Custom Fields.
  
  
  Any chance to realise this ?
  
  
   best regards john 
  
  
  
  
  
  
  
  
  
  
  
  
  -- 
  View this message in context:
 
 http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
  Sent from the Request Tracker - User mailing list archive at
 Nabble.com.
  
  
  
 
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Re: [rt-users] Text Template for Tickets

2011-03-11 Thread Kevin Falcone
On Fri, Mar 11, 2011 at 04:24:22AM -0800, john s. wrote:
 
 
 
 john s. wrote:
  
  Morning Kevin 
  
  Almost .. i think 
  
  cause we don't want to use any e-mail aupport with rt for serveral reasons 
  
  i need a solution without e-mail 
  
  maybe there is a way to send them to localhost or sth. this will fit ...
  
  
  RTx-FormTools
  
  Sounds interesting whats this?
  
  I cant find  anything 
  
  best regards sykerjoe 
  

Please stop requoting and resending your emails with no new
information.

It isn't clear why you don't want to use inbound email
, but you could certainly use the perl or rest api.

You can find FormTools on our github account

-kevin


  Kevin Falcone-2 wrote:
  
  On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
  
  Someone know out there what my intentions are?
  :)
  
  If not i describe in an other way 
  
  I need an template like a html or word dokument for ticket creation 
  
  is there any proper solutions for this task ?
  
  Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
  write an external form and mail tickets into RT
  
  
  
  
  
  john s. wrote:
   
   
   
   
   john s. wrote:
   
   Hello everybody 
   
   
   I would like to use a Text Template for a an specific Ticket mask
  with
   fields like some, or how, how much does it cost and some specific
  Layout 
   adjustments etc.. 
   
But i dont't want to use Custom Fields.
   
   
   Any chance to realise this ?
   
   
best regards john 
   
   
   
   
   
   
   
   
   
   
   
   
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   View this message in context:
  
  http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
   Sent from the Request Tracker - User mailing list archive at
  Nabble.com.
   
   
   
  
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Re: [rt-users] Text Template for Tickets

2011-03-10 Thread john s.

Someone know out there what my intentions are?
:)

If not i describe in an other way 

I need an template like a html or word dokument for ticket creation 

is there any proper solutions for this task ?







john s. wrote:
 
 
 
 
 john s. wrote:
 
 Hello everybody 
 
 
 I would like to use a Text Template for a an specific Ticket mask with
 fields like some, or how, how much does it cost and some specific Layout 
 adjustments etc.. 
 
  But i dont't want to use Custom Fields.
 
 
 Any chance to realise this ?
 
 
  best regards john 
 
 
 
 
 
 
 
 
 
 
 
 
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Re: [rt-users] Text Template for Tickets

2011-03-10 Thread Kevin Falcone
On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
 
 Someone know out there what my intentions are?
 :)
 
 If not i describe in an other way 
 
 I need an template like a html or word dokument for ticket creation 
 
 is there any proper solutions for this task ?

Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
write an external form and mail tickets into RT

 
 
 
 
 john s. wrote:
  
  
  
  
  john s. wrote:
  
  Hello everybody 
  
  
  I would like to use a Text Template for a an specific Ticket mask with
  fields like some, or how, how much does it cost and some specific Layout 
  adjustments etc.. 
  
   But i dont't want to use Custom Fields.
  
  
  Any chance to realise this ?
  
  
   best regards john 
  
  
  
  
  
  
  
  
  
  
  
  
  -- 
  View this message in context:
  http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
  Sent from the Request Tracker - User mailing list archive at Nabble.com.
  
  
  
 
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[rt-users] Text Template for Tickets

2011-03-03 Thread john s.

Hello everybody 


I would like to use a Text Template for a an specific Ticket mask with some
fields like why or how some Layout  adjustments etc.. 

 But i dont't want to use Custom Fields


Any chance to realise this ?


 best regards john 










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Re: [rt-users] Text Template for Tickets

2011-03-03 Thread john s.



john s. wrote:
 
 Hello everybody 
 
 
 I would like to use a Text Template for a an specific Ticket mask with
 fields like some, or how, how much does it cost and some specific Layout 
 adjustments etc.. 
 
  But i dont't want to use Custom Fields.
 
 
 Any chance to realise this ?
 
 
  best regards john 
 
 
 
 
 
 
 
 
 
 
 

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