Re: [rt-users] Ticket 'Take' field in custom query
On Thu, Oct 14, 2010 at 10:15:33AM -0700, Kurt Engle wrote: >I am looking to add the 'Take' ticket option in a custom query that > filters new tickets based >on building location. Creating the query is the easy part but I have not > been able to figure >out how to add the 'Take' option to the query output. >Anyone have any suggestions or instructions on how to do this? Edit the Format of your saved search in Advanced, stealing from the Format for one of the searches that already involves having a Take link. -kevin pgppprj2sYJZR.pgp Description: PGP signature
Re: [rt-users] Ticket 'Take' field in custom query
>I am looking to add the 'Take' ticket option in a custom query that filters new tickets based on building location. Creating the query is the easy part but I have not been able to figure out how to add the 'Take' option to the query output. You can add the following in the Format and you will have the "Take it" link in your results: 'Take it!/TITLE:Take' smime.p7s Description: S/MIME cryptographic signature RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Ticket 'Take' field in custom query
I am looking to add the 'Take' ticket option in a custom query that filters new tickets based on building location. Creating the query is the easy part but I have not been able to figure out how to add the 'Take' option to the query output. Anyone have any suggestions or instructions on how to do this? Thanks Kurt Engle Network Engineer Eugene 4J Schools RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!