Re: [rt-users] Ticket Forward Problem With Thunderbird
Hi Jesse, What a surprise!!! Indeed it looks like Thunderbird was massaging the forwarding email... I forwarded the very same ticket to my Hotmail account and it looked just fine. As soon as I forwarded it to my local work email account and have Thunderbird open it, the attachment became uuencoded. This is probably done by some plug-in? I will investigate and report back if I find any information. Thanks very much for your help! Alan Jesse Vincent wrote: > > On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote: > >> I am attaching the original email below to show that the attachment >> "forwarded message.eml" is uuencoded. Perhaps there is an option >> somewhere to change this to MIME encoding instead? The uuencoded >> portion was modified a little bit to protect the content since this is a >> real ticket in our system. >> > > The relevant code reads like this: > $mail->attach( > Type => 'message/rfc822', > Disposition => 'attachment', > Description => 'forwarded message', > Data => $entity->as_string, > ); > > Perhaps your local client is massaging the received message in some way. > > Why don't you try forwarding a transaction to my address? > > -- Alan Cheng+1 609-734-8169 UNIX Systems Administration Institute for Advanced Study ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote: > > I am attaching the original email below to show that the attachment > "forwarded message.eml" is uuencoded. Perhaps there is an option > somewhere to change this to MIME encoding instead? The uuencoded > portion was modified a little bit to protect the content since this is a > real ticket in our system. The relevant code reads like this: $mail->attach( Type => 'message/rfc822', Disposition => 'attachment', Description => 'forwarded message', Data => $entity->as_string, ); Perhaps your local client is massaging the received message in some way. Why don't you try forwarding a transaction to my address? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
There must be a configuration setting with the Perl mailtools package. I have 3.8.1 stock and it forwards in MIME format. I just tested... Subject: Fwd: Re: [Abuse #6] [SpamCop (http://www.coyotepoint.com/) id: 3809219478]Gen-xit Netgear CISCO 3COM MRV Transition Date: Tue, 27 Jan 2009 10:56:24 -0800 Content-type: multipart/mixed; boundary="--=_1233082584-11855-2" This is a multi-part message in MIME format... =_1233082584-11855-2 This is forward of transaction #144 of a ticket #6 =_1233082584-11855-2 Content-Type: message/rfc822 Content-Disposition: attachment Content-Transfer-Encoding: binary Content-Description: forwarded message ...etc On Jan 27, 2009, at 5:54 AM, Alan Cheng wrote: I am attaching the original email below to show that the attachment "forwarded message.eml" is uuencoded. Perhaps there is an option somewhere to change this to MIME encoding instead? The uuencoded portion was modified a little bit to protect the content since this is a real ticket in our system. Message-ID: <200901271347.n0rdluiv022...@rt.ias.edu> To: Cc: Subject: Fwd: [NET #774] TEST ONLY From: Date: Tue, 27 Jan 2009 08:47:30 -0500 X-OriginalArrivalTime: 27 Jan 2009 13:47:33.0882 (UTC) FILETIME=[CE69DDA0:01C98085] This is forward of transaction #5167 of a ticket #774 begin 666 forwarded message.eml M0V]N=&5N="U4>7!E.B!T97AT+W!L86EN.R!B;W5N9&%R>3TB+2TM+2TM+2TM M+3U?,3(S,c4...@r-"TX.#$P+38R(@T*0V]N=&5N="U42 U+C0R-BD-"E-U8FIE8W0Z($0F22!7 M96(@4V5R=F5R($)A8VMU< T*1G)O;3H@,C(-"D-O;G1E;G0M3&5N9W1H.B P $#0H-"@`` ` end Thanks, Alan Alex Young wrote: Does the email display properly in Thunderbird for you? I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 26 January 2009 18:18 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird We are currently running RT-3.8.1. It appears that the email content (message.eml) is uuencoded when RT forwards a ticket. Thunderbird doesn't seem to like this and cannot display the forwarding email. Is there a way to configure RT to do MIME encoding instead? Any suggestions are greatly appreciated. Hm. It sure seems to be doing MIME encoding by default for me: It adds a single message/rfc822 part containing the original MIME message. -> 1 I (0.1K) (text/plain, 7bit, us-ascii) 2 Aforwarded message (4.7K) (message/rfc822, binary, ) 3 I â”â€> (2.2K) (multipart/mixed, 7bit, ) 4 I âœâ€> (0.6K) (text/plain, 8bit, utf-8) 5 I â”â€> (1.3K) (text/html, 8bit, utf-8) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Alan Cheng+1 609-734-8169 UNIX Systems Administration Institute for Advanced Study ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
I am attaching the original email below to show that the attachment "forwarded message.eml" is uuencoded. Perhaps there is an option somewhere to change this to MIME encoding instead? The uuencoded portion was modified a little bit to protect the content since this is a real ticket in our system. Message-ID: <200901271347.n0rdluiv022...@rt.ias.edu> To: Cc: Subject: Fwd: [NET #774] TEST ONLY From: Date: Tue, 27 Jan 2009 08:47:30 -0500 X-OriginalArrivalTime: 27 Jan 2009 13:47:33.0882 (UTC) FILETIME=[CE69DDA0:01C98085] This is forward of transaction #5167 of a ticket #774 begin 666 forwarded message.eml M0V]N=&5N="U4>7!E.B!T97AT+W!L86EN.R!B;W5N9&%R>3TB+2TM+2TM+2TM M+3U?,3(S,c4...@r-"TX.#$P+38R(@T*0V]N=&5N="U42 U+C0R-BD-"E-U8FIE8W0Z($0F22!7 M96(@4V5R=F5R($)A8VMU< T*1G)O;3H@,C(-"D-O;G1E;G0M3&5N9W1H.B P $#0H-"@`` ` end Thanks, Alan Alex Young wrote: > Does the email display properly in Thunderbird for you? > > I have forwarded and email and been able to open it in Outlook fine, but > Thunderbird remains a problem. > > > > -Original Message- > From: Jesse Vincent [mailto:je...@bestpractical.com] > Sent: 26 January 2009 18:18 > To: Alex Young > Cc: RT Users > Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird > > > > > >> We are currently running RT-3.8.1. It appears that the email content >> (message.eml) is uuencoded when RT forwards a ticket. Thunderbird >> doesn't seem to like this and cannot display the forwarding email. Is >> there a way to configure RT to do MIME encoding instead? Any >> suggestions are greatly appreciated. >> > > Hm. It sure seems to be doing MIME encoding by default for me: > > It adds a single message/rfc822 part containing the original MIME message. > > -> 1 I (0.1K) (text/plain, 7bit, us-ascii) > 2 Aforwarded message (4.7K) (message/rfc822, binary, ) > 3 I â”â€> (2.2K) (multipart/mixed, 7bit, ) > 4 I âœâ€> (0.6K) (text/plain, 8bit, utf-8) > 5 I â”â€> (1.3K) (text/html, 8bit, utf-8) > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Alan Cheng+1 609-734-8169 UNIX Systems Administration Institute for Advanced Study ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
Does the email display properly in Thunderbird for you? I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 26 January 2009 18:18 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird > We are currently running RT-3.8.1. It appears that the email content > (message.eml) is uuencoded when RT forwards a ticket. Thunderbird > doesn't seem to like this and cannot display the forwarding email. Is > there a way to configure RT to do MIME encoding instead? Any > suggestions are greatly appreciated. Hm. It sure seems to be doing MIME encoding by default for me: It adds a single message/rfc822 part containing the original MIME message. -> 1 I (0.1K) (text/plain, 7bit, us-ascii) 2 Aforwarded message (4.7K) (message/rfc822, binary, ) 3 I â”â€> (2.2K) (multipart/mixed, 7bit, ) 4 I âœâ€> (0.6K) (text/plain, 8bit, utf-8) 5 I â”â€> (1.3K) (text/html, 8bit, utf-8) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
> We are currently running RT-3.8.1. It appears that the email content > (message.eml) is uuencoded when RT forwards a ticket. Thunderbird > doesn't seem to like this and cannot display the forwarding email. Is > there a way to configure RT to do MIME encoding instead? Any > suggestions are greatly appreciated. Hm. It sure seems to be doing MIME encoding by default for me: It adds a single message/rfc822 part containing the original MIME message. -> 1 I (0.1K) (text/plain, 7bit, us-ascii) 2 Aforwarded message (4.7K) (message/rfc822, binary, ) 3 I ââ> (2.2K) (multipart/mixed, 7bit, ) 4 I ââ> (0.6K) (text/plain, 8bit, utf-8) 5 I ââ> (1.3K) (text/html, 8bit, utf-8) pgptoMQfnOthc.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
I have been having the same problem and havent found a solution as of yet. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alan Cheng Sent: 21 January 2009 19:23 To: RT Users Subject: [rt-users] Ticket Forward Problem With Thunderbird Dear RT users, We are currently running RT-3.8.1. It appears that the email content (message.eml) is uuencoded when RT forwards a ticket. Thunderbird doesn't seem to like this and cannot display the forwarding email. Is there a way to configure RT to do MIME encoding instead? Any suggestions are greatly appreciated. Thanks, Alan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Ticket Forward Problem With Thunderbird
Dear RT users, We are currently running RT-3.8.1. It appears that the email content (message.eml) is uuencoded when RT forwards a ticket. Thunderbird doesn't seem to like this and cannot display the forwarding email. Is there a way to configure RT to do MIME encoding instead? Any suggestions are greatly appreciated. Thanks, Alan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
