Re: [rt-users] Unable to grant Status changes rights to user
Issue resolved by rename the rights. It only supports 25 characters length.
BR,
Chrilly
On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user or group with root permission. I'm using
4.0.7 version. I copied the error log and my settings at below, please
someone kindly help to check on it, thanks a lot.
I was unable to grant 'Update ticket to inactive' rights.
Error log:
[error]: Invalid right. Couldn't canonicalize right 'Reopen Case'
(/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'Update ticket to
inactive' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'AutoSet by Crontool
task(' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[warn]: Tried to revoke the invalid right 'Reopen Case', ignoring it.
(/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'Update ticket to inactive',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'AutoSet by Crontool task(',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
Here is the lifecycle setting:
Set(%Lifecycles,
# modify the default lifecycle
newlifecycle = {
# All the appropriate ticket statuses
initial = [ 'InProgress' ],
active = [
'PeerReviewed','WaitingforApproval','Scheduled','ScheduledTimePassed' ],
inactive= [
'ChangeCompleted','ChangeUnsuccessful','ChangeBackedOut','DidNotStart' ],
# Default ticket statuses for certain actions
defaults = {
on_create = 'InProgress',
},
# Status change restrictions
transitions = {
'InProgress'= [qw(PeerReviewed)],
'PeerReviewed'= [qw(WaitingforApproval)],
'WaitingforApproval'= [qw(InProgress Scheduled)],
'Scheduled' = [qw(InProgress
ScheduledTimePassed)],
'ScheduledTimePassed' = [qw(ChangeCompleted
ChangeUnsuccessful ChangeBackedOut DidNotStart)],
},
# Rights for different actions
rights = {
# These rights are in the default lifecycle
'WaitingforApproval - Scheduled' = 'Right to
approve ticket',
'* - InProgress'= 'Right to
unapprove ticket',
'Scheduled - ScheduledTimePassed'= 'AutoSet by
Crontool task(Do not grant)',
'ScheduledTimePassed - *' = 'Update ticket
to inactive status',
},
# Actions for the web UI
actions = [
'InProgress - PeerReviewed' = {
label = 'Peer Review Completed',
update = 'Comment',
},
'PeerReviewed - WaitingforApproval' = {
label = 'Submit for Approval',
update = 'Correspond',
},
'WaitingforApproval - Scheduled' = {
label = 'Approve it',
update = 'Commment',
},
'WaitingforApproval - InProgress' = {
label = 'Unapprove it',
update = 'Comment',
},
'Scheduled - InProgress'= {
label = 'Unapprove it',
update = 'Correpond',
},
'ScheduledTimePassed - ChangeCompleted' = {
label = 'Change Completed Successfully',
update = 'Comment',
},
'ScheduledTimePassed - ChangeUnsuccessful' = {
label = 'Change Unsuccessful',
update = 'Comment',
},
'ScheduledTimePassed - ChangeBackedOut' = {
label = 'Change Backed Out',
update = 'Comment',
},
'ScheduledTimePassed - DidNotStart' = {
label = 'Did Not Start',
update = 'Comment',
},
],
},
# Status mapping different lifecycles
__maps__ = {
'default - newlifecycle' = {
'new' = 'InProgress',
'open' = 'WaitingforApproval',
'stalled' = 'Scheduled',
'resolved' = 'ChangeCompleted',
'rejected' = 'ChangeBackedOut',
'deleted' = 'DidNotStart',
},
Re: [rt-users] Unable to grant Status changes rights to user
Hi Chrilly, 2015/06/29 8:28、Chrilly Cheng chri...@gmail.com のメール： Issue resolved by rename the rights. It only supports 25 characters length. Thanks for following up with your solution. I’ll see if I can remove that limit in RT, or at least warn about it! BR, Chrilly Thanks, Shawn signature.asc Description: Message signed with OpenPGP using GPGMail
Re: [rt-users] Unable to grant Status changes rights to user
Hi All,
I tried this lifecycle on a new installed RT, it still has the same
problem. I cannot find any clue of it. Please help!
BR,
Chrilly
On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user or group with root permission. I'm using
4.0.7 version. I copied the error log and my settings at below, please
someone kindly help to check on it, thanks a lot.
I was unable to grant 'Update ticket to inactive' rights.
Error log:
[error]: Invalid right. Couldn't canonicalize right 'Reopen Case'
(/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'Update ticket to
inactive' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'AutoSet by Crontool
task(' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[warn]: Tried to revoke the invalid right 'Reopen Case', ignoring it.
(/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'Update ticket to inactive',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'AutoSet by Crontool task(',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
Here is the lifecycle setting:
Set(%Lifecycles,
# modify the default lifecycle
newlifecycle = {
# All the appropriate ticket statuses
initial = [ 'InProgress' ],
active = [
'PeerReviewed','WaitingforApproval','Scheduled','ScheduledTimePassed' ],
inactive= [
'ChangeCompleted','ChangeUnsuccessful','ChangeBackedOut','DidNotStart' ],
# Default ticket statuses for certain actions
defaults = {
on_create = 'InProgress',
},
# Status change restrictions
transitions = {
'InProgress'= [qw(PeerReviewed)],
'PeerReviewed'= [qw(WaitingforApproval)],
'WaitingforApproval'= [qw(InProgress Scheduled)],
'Scheduled' = [qw(InProgress
ScheduledTimePassed)],
'ScheduledTimePassed' = [qw(ChangeCompleted
ChangeUnsuccessful ChangeBackedOut DidNotStart)],
},
# Rights for different actions
rights = {
# These rights are in the default lifecycle
'WaitingforApproval - Scheduled' = 'Right to
approve ticket',
'* - InProgress'= 'Right to
unapprove ticket',
'Scheduled - ScheduledTimePassed'= 'AutoSet by
Crontool task(Do not grant)',
'ScheduledTimePassed - *' = 'Update ticket
to inactive status',
},
# Actions for the web UI
actions = [
'InProgress - PeerReviewed' = {
label = 'Peer Review Completed',
update = 'Comment',
},
'PeerReviewed - WaitingforApproval' = {
label = 'Submit for Approval',
update = 'Correspond',
},
'WaitingforApproval - Scheduled' = {
label = 'Approve it',
update = 'Commment',
},
'WaitingforApproval - InProgress' = {
label = 'Unapprove it',
update = 'Comment',
},
'Scheduled - InProgress'= {
label = 'Unapprove it',
update = 'Correpond',
},
'ScheduledTimePassed - ChangeCompleted' = {
label = 'Change Completed Successfully',
update = 'Comment',
},
'ScheduledTimePassed - ChangeUnsuccessful' = {
label = 'Change Unsuccessful',
update = 'Comment',
},
'ScheduledTimePassed - ChangeBackedOut' = {
label = 'Change Backed Out',
update = 'Comment',
},
'ScheduledTimePassed - DidNotStart' = {
label = 'Did Not Start',
update = 'Comment',
},
],
},
# Status mapping different lifecycles
__maps__ = {
'default - newlifecycle' = {
'new' = 'InProgress',
'open' = 'WaitingforApproval',
'stalled' = 'Scheduled',
'resolved' = 'ChangeCompleted',
'rejected' = 'ChangeBackedOut',
[rt-users] Unable to grant Status changes rights to user
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user or group with root permission. I'm using
4.0.7 version. I copied the error log and my settings at below, please
someone kindly help to check on it, thanks a lot.
I was unable to grant 'Update ticket to inactive' rights.
Error log:
[error]: Invalid right. Couldn't canonicalize right 'Reopen Case'
(/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'Update ticket to
inactive' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'AutoSet by Crontool
task(' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[warn]: Tried to revoke the invalid right 'Reopen Case', ignoring it.
(/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'Update ticket to inactive',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'AutoSet by Crontool task(',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
Here is the lifecycle setting:
Set(%Lifecycles,
# modify the default lifecycle
newlifecycle = {
# All the appropriate ticket statuses
initial = [ 'InProgress' ],
active = [
'PeerReviewed','WaitingforApproval','Scheduled','ScheduledTimePassed' ],
inactive= [
'ChangeCompleted','ChangeUnsuccessful','ChangeBackedOut','DidNotStart' ],
# Default ticket statuses for certain actions
defaults = {
on_create = 'InProgress',
},
# Status change restrictions
transitions = {
'InProgress'= [qw(PeerReviewed)],
'PeerReviewed'= [qw(WaitingforApproval)],
'WaitingforApproval'= [qw(InProgress Scheduled)],
'Scheduled' = [qw(InProgress
ScheduledTimePassed)],
'ScheduledTimePassed' = [qw(ChangeCompleted
ChangeUnsuccessful ChangeBackedOut DidNotStart)],
},
# Rights for different actions
rights = {
# These rights are in the default lifecycle
'WaitingforApproval - Scheduled' = 'Right to
approve ticket',
'* - InProgress'= 'Right to
unapprove ticket',
'Scheduled - ScheduledTimePassed'= 'AutoSet by
Crontool task(Do not grant)',
'ScheduledTimePassed - *' = 'Update ticket
to inactive status',
},
# Actions for the web UI
actions = [
'InProgress - PeerReviewed' = {
label = 'Peer Review Completed',
update = 'Comment',
},
'PeerReviewed - WaitingforApproval' = {
label = 'Submit for Approval',
update = 'Correspond',
},
'WaitingforApproval - Scheduled' = {
label = 'Approve it',
update = 'Commment',
},
'WaitingforApproval - InProgress' = {
label = 'Unapprove it',
update = 'Comment',
},
'Scheduled - InProgress'= {
label = 'Unapprove it',
update = 'Correpond',
},
'ScheduledTimePassed - ChangeCompleted' = {
label = 'Change Completed Successfully',
update = 'Comment',
},
'ScheduledTimePassed - ChangeUnsuccessful' = {
label = 'Change Unsuccessful',
update = 'Comment',
},
'ScheduledTimePassed - ChangeBackedOut' = {
label = 'Change Backed Out',
update = 'Comment',
},
'ScheduledTimePassed - DidNotStart' = {
label = 'Did Not Start',
update = 'Comment',
},
],
},
# Status mapping different lifecycles
__maps__ = {
'default - newlifecycle' = {
'new' = 'InProgress',
'open' = 'WaitingforApproval',
'stalled' = 'Scheduled',
'resolved' = 'ChangeCompleted',
'rejected' = 'ChangeBackedOut',
'deleted' = 'DidNotStart',
},
'newlifecycle - default' = {
'InProgress'= 'new',
'PeerReviewed'= 'open',
'WaitingforApproval'= 'open',
'Scheduled' = 'open',
Re: [rt-users] Unable to grant Status changes rights to user
Any suggest please?
BR,
Chrilly
On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user or group with root permission. I'm using
4.0.7 version. I copied the error log and my settings at below, please
someone kindly help to check on it, thanks a lot.
I was unable to grant 'Update ticket to inactive' rights.
Error log:
[error]: Invalid right. Couldn't canonicalize right 'Reopen Case'
(/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'Update ticket to
inactive' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'AutoSet by Crontool
task(' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[warn]: Tried to revoke the invalid right 'Reopen Case', ignoring it.
(/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'Update ticket to inactive',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'AutoSet by Crontool task(',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
Here is the lifecycle setting:
Set(%Lifecycles,
# modify the default lifecycle
newlifecycle = {
# All the appropriate ticket statuses
initial = [ 'InProgress' ],
active = [
'PeerReviewed','WaitingforApproval','Scheduled','ScheduledTimePassed' ],
inactive= [
'ChangeCompleted','ChangeUnsuccessful','ChangeBackedOut','DidNotStart' ],
# Default ticket statuses for certain actions
defaults = {
on_create = 'InProgress',
},
# Status change restrictions
transitions = {
'InProgress'= [qw(PeerReviewed)],
'PeerReviewed'= [qw(WaitingforApproval)],
'WaitingforApproval'= [qw(InProgress Scheduled)],
'Scheduled' = [qw(InProgress
ScheduledTimePassed)],
'ScheduledTimePassed' = [qw(ChangeCompleted
ChangeUnsuccessful ChangeBackedOut DidNotStart)],
},
# Rights for different actions
rights = {
# These rights are in the default lifecycle
'WaitingforApproval - Scheduled' = 'Right to
approve ticket',
'* - InProgress'= 'Right to
unapprove ticket',
'Scheduled - ScheduledTimePassed'= 'AutoSet by
Crontool task(Do not grant)',
'ScheduledTimePassed - *' = 'Update ticket
to inactive status',
},
# Actions for the web UI
actions = [
'InProgress - PeerReviewed' = {
label = 'Peer Review Completed',
update = 'Comment',
},
'PeerReviewed - WaitingforApproval' = {
label = 'Submit for Approval',
update = 'Correspond',
},
'WaitingforApproval - Scheduled' = {
label = 'Approve it',
update = 'Commment',
},
'WaitingforApproval - InProgress' = {
label = 'Unapprove it',
update = 'Comment',
},
'Scheduled - InProgress'= {
label = 'Unapprove it',
update = 'Correpond',
},
'ScheduledTimePassed - ChangeCompleted' = {
label = 'Change Completed Successfully',
update = 'Comment',
},
'ScheduledTimePassed - ChangeUnsuccessful' = {
label = 'Change Unsuccessful',
update = 'Comment',
},
'ScheduledTimePassed - ChangeBackedOut' = {
label = 'Change Backed Out',
update = 'Comment',
},
'ScheduledTimePassed - DidNotStart' = {
label = 'Did Not Start',
update = 'Comment',
},
],
},
# Status mapping different lifecycles
__maps__ = {
'default - newlifecycle' = {
'new' = 'InProgress',
'open' = 'WaitingforApproval',
'stalled' = 'Scheduled',
'resolved' = 'ChangeCompleted',
'rejected' = 'ChangeBackedOut',
'deleted' = 'DidNotStart',
},
'newlifecycle - default' = {
