Re: [rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4
I have seen this when users are copying text from some MS app (like Misrosoft Outlook) on Windows OS with shortcut CTRL+C and pasting with CTRL+V. The clipboard contains a lot of MS formating data that RT doesnt like. When they use shortcut CTRL+SHIFT+V, then plain text is pasted and it works OK. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jan Kurianski Sent: Saturday, May 17, 2014 12:58 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4 Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide. Steps to reproduce: 1. Ensure your configuration has the Rich Text Editor enabled. 2. Reply to any ticket (or compose a new ticket). 3. Click on the text editor to give it focus. 4. Paste, using keyboard shortcut. What happens: Nothing. What is expected: Text from the clipboard appears in the editor. Chrome shows the following errors in the console (where https://redacted/rt is the root of my RT site): GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040 The dynamic GET originates from this file (when un-squished): /opt/rt4/share/static/RichText/ckeditor.js CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+filter/default.js) A hacky patch that solves the problem for me: /opt/rt4/share/static/RichText/config.js 47a48,50 // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT root directory. config.pasteFromWordCleanupFile = '../static/RichText/plugins/pastefromword/filter/default.js'; Cheers, Jan -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4
On Fri, May 16, 2014 at 10:57:57PM +, Jan Kurianski wrote: Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide. Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste html or plain text into the rich text editor on new ticket creation works fine. I assume you're actually pasting some rich text from a word document, which is important to the bug report, and not just random plain text. -kevin 1. Ensure your configuration has the Rich Text Editor enabled. 2. Reply to any ticket (or compose a new ticket). 3. Click on the text editor to give it focus. 4. Paste, using keyboard shortcut. What happens: Nothing. What is expected: Text from the clipboard appears in the editor. Chrome shows the following errors in the console (where [1]https://redacted/rt is the root of my RT site): GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040 The dynamic GET originates from this file (when un-squished): /opt/rt4/share/static/RichText/ckeditor.js CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+filter/default.js) A hacky patch that solves the problem for me: /opt/rt4/share/static/RichText/config.js 47a48,50 // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT root directory. config.pasteFromWordCleanupFile = '../static/RichText/plugins/pastefromword/filter/default.js'; Cheers, Jan References Visible links 1. https://redacted/rt -- RT Training - Dallas May 20-21 http://bestpractical.com/training pgpz7Azo_fZ5Q.pgp Description: PGP signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4
Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide. Steps to reproduce: 1. Ensure your configuration has the Rich Text Editor enabled. 2. Reply to any ticket (or compose a new ticket). 3. Click on the text editor to give it focus. 4. Paste, using keyboard shortcut. What happens: Nothing. What is expected: Text from the clipboard appears in the editor. Chrome shows the following errors in the console (where https://redacted/rt is the root of my RT site): GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040 The dynamic GET originates from this file (when un-squished): /opt/rt4/share/static/RichText/ckeditor.js CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+filter/default.js) A hacky patch that solves the problem for me: /opt/rt4/share/static/RichText/config.js 47a48,50 // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT root directory. config.pasteFromWordCleanupFile = '../static/RichText/plugins/pastefromword/filter/default.js'; Cheers, Jan -- RT Training - Dallas May 20-21 http://bestpractical.com/training
