Re: [rt-users] Upgrade to 3.6.3 gives Problems if Queue has character in name
I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working fine, except 1 queue. There is a queue called Messina RT, and if I click on this in the quicksearch table, it returns no results (in the quicksearch table it does say how many open, new and stalled tickets there are for this queue, so it can find the queue). If I now go to edit search, I get the following message: *Results* Error near -Messina- expecting a VALUE in 'Queue = 'Messina ' I'm lost Also in the search field it says: Queue = 'Messina (so at the ampersand it stops parsing). We never had a problem with this in the previous version, so I guess it is a bug? Is there something I can do about this? Can you test out RT 3.6.4RC2? Best, Jesse Hey Jesse, I tried it in 3.6.4 and here it seems to work fine. No problems anymore :-) One thing that I noticed is: if you edit the name of your queue, the Quick Search table doesn't update itself. The old queue name stays in it, and you have to edit Quick search. Here you do find the new name of the queue. You have to unselect it and select it again and then the correct queue name (and therefor correct results) will be found in the Quick Search. Thanks, Alain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade to 3.6.3 gives Problems if Queue has character in name
Hello, I only replied to Jesse by mistake, so here is my reply to the list. Kind regards, Alain Alain Sips schreef: Hello, I looked for previous posts regarding this problem, but couldn't seem to find any, so I'll try my luck here :-) I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working fine, except 1 queue. There is a queue called Messina RT, and if I click on this in the quicksearch table, it returns no results (in the quicksearch table it does say how many open, new and stalled tickets there are for this queue, so it can find the queue). If I now go to edit search, I get the following message: *Results* Error near -Messina- expecting a VALUE in 'Queue = 'Messina ' I'm lost Also in the search field it says: Queue = 'Messina (so at the ampersand it stops parsing). We never had a problem with this in the previous version, so I guess it is a bug? Is there something I can do about this? Can you test out RT 3.6.4RC2? Best, Jesse Hi Jesse, At the moment it's not possible for me to do that, but I will do that in the near future. For the moment I just renamed the queue. First that didn't seem to help, as the name stayed the old one in the quicksearch (everywhere else it was updated), however after a while it also changed in the quicksort. I guess that it was still in the cache or something. I will definitly try out the next upgrade later, and I'll let yo uknow what happened. Thanks, Alain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade to 3.6.3 gives Problems if Queue has character in name
Hello, I looked for previous posts regarding this problem, but couldn't seem to find any, so I'll try my luck here :-) I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working fine, except 1 queue. There is a queue called Messina RT, and if I click on this in the quicksearch table, it returns no results (in the quicksearch table it does say how many open, new and stalled tickets there are for this queue, so it can find the queue). If I now go to edit search, I get the following message: *Results* Error near -Messina- expecting a VALUE in 'Queue = 'Messina ' I'm lost Also in the search field it says: Queue = 'Messina (so at the ampersand it stops parsing). We never had a problem with this in the previous version, so I guess it is a bug? Is there something I can do about this? Thanks, Alain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade to 3.6.3 gives Problems if Queue has character in name
On Jul 4, 2007, at 5:17 AM, Alain Sips wrote: Hello, I looked for previous posts regarding this problem, but couldn't seem to find any, so I'll try my luck here :-) I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working fine, except 1 queue. There is a queue called Messina RT, and if I click on this in the quicksearch table, it returns no results (in the quicksearch table it does say how many open, new and stalled tickets there are for this queue, so it can find the queue). If I now go to edit search, I get the following message: *Results* Error near -Messina- expecting a VALUE in 'Queue = 'Messina ' I'm lost Also in the search field it says: Queue = 'Messina (so at the ampersand it stops parsing). We never had a problem with this in the previous version, so I guess it is a bug? Is there something I can do about this? Can you test out RT 3.6.4RC2? Best, Jesse Thanks, Alain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
