[rt-users] View tickets created via email

2010-05-11 Thread josé fernandez 
Hello All,

Is it possible when an unprivileged user to create a ticket via email,
as it appears in its interface  RT3 in open tickets?

Thank you

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Re: [rt-users] View tickets created via email

2010-05-11 Thread Martin Drasar 
Dne 11.5.2010 16:51, josé fernandez napsal(a):
 Hello All,
 
 Is it possible when an unprivileged user to create a ticket via email,
 as it appears in its interface  RT3 in open tickets?
 
 Thank you
 

Hello jose,
it is possible. You just need to allow 'Everyone' group to create tickets.
To do so go into: Configuration - Global - Group rights
And for system group 'Everyone' grant the 'CreateTicket' right.
I also suggest to grant 'ReplyToTicket' right as well.

Martin

-- 
Mgr. Martin Drasar   dra...@ics.muni.cz
CSIRT-MU, Network Security Department  http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
   PGP Key ID: 0x944BC925

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