Re: [rt-users] Web-UI navigation question
On Mon, Oct 22, 2012 at 11:54 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Oct 19, 2012 at 05:30:46PM -0500, Robert Nesius wrote: Both myself and fellow RT Users have noticed the following little quirk in navigating the UI. * While looking at a list of tickets (like My Tickets), we click on a ticket. * We resolve the ticket. * RT updates the view and says the ticket is solved. What would be mega handy is a link here Back to previous list view or something. But instead what we have to do is navigate to the top of RT and then click on My Tickets to get back to the list we had before. I'm on 4.0.3 - anyone know if this has been streamlined in later releases? Or if there's a way to accomplish this that I haven't figured out yet? I tried making a saved search and a dashboard, but I still need multiple clicks to get to the list view I want. If you click on the header for My Tickets to get a full listing and then click on a ticket, you'll tell RT This search is my current search and if you hover over Tickets, you'll see a number of links for next/prev first/last and for seeing the whole result again. Unfortunately, clicking on a ticket from the homepage isn't enough to trigger the this is my current search behavior. Thank you, Kevin! That's most of what I was looking for and will be very helpful! -Rob We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Web-UI navigation question
On Fri, Oct 19, 2012 at 05:30:46PM -0500, Robert Nesius wrote: Both myself and fellow RT Users have noticed the following little quirk in navigating the UI. * While looking at a list of tickets (like My Tickets), we click on a ticket. * We resolve the ticket. * RT updates the view and says the ticket is solved. What would be mega handy is a link here Back to previous list view or something. But instead what we have to do is navigate to the top of RT and then click on My Tickets to get back to the list we had before. I'm on 4.0.3 - anyone know if this has been streamlined in later releases? Or if there's a way to accomplish this that I haven't figured out yet? I tried making a saved search and a dashboard, but I still need multiple clicks to get to the list view I want. If you click on the header for My Tickets to get a full listing and then click on a ticket, you'll tell RT This search is my current search and if you hover over Tickets, you'll see a number of links for next/prev first/last and for seeing the whole result again. Unfortunately, clicking on a ticket from the homepage isn't enough to trigger the this is my current search behavior. -kevin pgp5nM6KtCftn.pgp Description: PGP signature Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Web-UI navigation question
Both myself and fellow RT Users have noticed the following little quirk in navigating the UI. * While looking at a list of tickets (like My Tickets), we click on a ticket. * We resolve the ticket. * RT updates the view and says the ticket is solved. What would be mega handy is a link here Back to previous list view or something. But instead what we have to do is navigate to the top of RT and then click on My Tickets to get back to the list we had before. I'm on 4.0.3 - anyone know if this has been streamlined in later releases? Or if there's a way to accomplish this that I haven't figured out yet? I tried making a saved search and a dashboard, but I still need multiple clicks to get to the list view I want. Thanks in advance for any tips/suggestions. -Rob Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
