Re: [rt-users] What are the default scrips for RT in v 3.6?
I believe a CC entered manually on the reply screen is considered an Other for the purposes of scrips. You will need an On Correspond Notify Others with Template Correspondence scrip. I'm not on VPN so I can't check my setup at the moment though. Mark Grob wrote: I keep having an on going issue with the CC of an correspondence not getting an email. What are some of the key things I should look over? I have it currently set to: Event = On Correspondence Action = Send correspondence to Requestor and CC. Template = Correspondence Template. Comments? It appears to work randomly. -Mark Grob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What are the default scrips for RT in v 3.6?
Mark, CC recipients have to be the CC - Watcher for a queue. A CC on a ticket is considered an Other. This distinction is to separate those that are ALWAYS interested in copies of correspondence for ALL tickets (Watcher) in a Queue and those that are only interested in copies of correspondence on specific tickets, hence, an other. You have to have a notification scrip for both if you want them all to get their copies. Kenn LBNL On 3/31/2009 7:13 PM, Mark Grob wrote: I keep having an on going issue with the CC of an correspondence not getting an email. What are some of the key things I should look over? I have it currently set to: Event = On Correspondence Action = Send correspondence to Requestor and CC. Template = Correspondence Template. Comments? It appears to work randomly. -Mark Grob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] What are the default scrips for RT in v 3.6?
I keep having an on going issue with the CC of an correspondence not getting an email. What are some of the key things I should look over? I have it currently set to: Event = On Correspondence Action = Send correspondence to Requestor and CC. Template = Correspondence Template. Comments? It appears to work randomly. -Mark Grob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
