On Tue, May 7, 2013 at 8:44 PM, Raymond Corbett <
raymond.corb...@arcproductions.com> wrote:
> I was reading over the Scripts section of RT Essentials. ** **
>
> ** **
>
> As stated $self -> TicketObj -> status eq ‘deleted’;
>
It should be Status not status.
> Is true whenever the status is changed to deleted.
>
Not correct statement. Correct description is "Is true whenever something
is changed and status is deleted". To check what was changed you have to
use TransactionObj.
> **
>
> Can someone point me the correct direction with a code line that would say:
>
>
> ** **
>
> if the value of CustomFiled “Retry” is 2
>
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#Checks_with_Custom_Fields
>
>
> **
>
> ** **
>
> Thanks
>
> ** **
>
--
Best regards, Ruslan.