On Tue, Jan 26, 2016 at 4:18 AM, wajdi wrote:
> Here the code of the template “Autoreply”
>
>
>
> Subject: AutoReply: {$Ticket->Subject}
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>
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>
>
> Greetings,
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>
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> This message has been automatically generated in response to the
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> creation of a helpdesk call:
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>
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> "{$Ticket->Subject()}",
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>
>
> a summary of which appears below.
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>
>
> There is no need to reply to this message right now. Your ticket has been
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> assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
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> in the subject line of all future correspondence about this issue.
>
>
>
> {
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> *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
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>
>
>
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> if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
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> (!$Transaction->CreatorObj->Privileged) &&
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> ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
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> ) {
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>
>
>
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>
>
> my $user = RT::User->new($RT::SystemUser);
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> $user->Load($Transaction->CreatorObj->Id);
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> my ($stat, $pass) = $user->SetRandomPassword();
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>
>
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>
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> if (!$stat) {
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> $OUT .=
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>
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> "An internal error has occurred. RT was not able to set a password for you.
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> Please contact your local RT administrator for assistance.";
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>
>
>
>
> }
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>
>
>
>
> $OUT .= "
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> You can check the current status and history of your requests at:
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>
>
>
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> ".$RT::WebURL."
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>
>
>
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> When prompted, enter the following username and password:
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>
>
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> Username: ".$user->Name."
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> Password: ".$pass."
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>
>
> ";
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> }
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> }
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>
>
>
>
> Thank you.
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> {$Ticket->QueueObj->CorrespondAddress()}
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>
>
>
>
> -
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> {$Transaction->Content()}
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> When I copied and pasted this exactly as-is to my default "Autoreply"
> template, it put the content in the Subject line. Why ? I don’t understand
Does it have anything to do with the leading space of the first line of content?
-m
