Re: [rt-users] clone ticket in RT 4.2
On Mon, 2014-01-27 at 21:13 +, Brent Wiese wrote: > I saw under the “General User UI” fixes in 4.2.2: > > * Fix "Clone ticket" functionality with Select-multiple custom fields. > > > > I don’t see anything in my UI about cloning a ticket. This is actually > a feature I’ve been desiring, but the old plugin to do it didn’t work > in the 4.x branch. > > > > Am I missing something in the UI or is this a back-end thing that > isn’t what I’m thinking/hoping it is? This refers to the "(Create)" links in the Links box. Clicking on that creates a new ticket, linked via whichever linking method you chose. It also picks up many properties of the original ticket, including custom fields[1]. Select-multiple CFs failed to get transferred correctly; that is what the release note refers to. - Alex [1] It also copies over Time Worked, which is often considered a bug. For backwards-compatibility, we've not changed this yet, but there's a branch to fix that for 4.4.
[rt-users] clone ticket in RT 4.2
I saw under the "General User UI" fixes in 4.2.2: * Fix "Clone ticket" functionality with Select-multiple custom fields. I don't see anything in my UI about cloning a ticket. This is actually a feature I've been desiring, but the old plugin to do it didn't work in the 4.x branch. Am I missing something in the UI or is this a back-end thing that isn't what I'm thinking/hoping it is? Thanks, Brent
Re: [rt-users] clone ticket- disabling cloning of some fields RT4.0.5
Thanks, just what I needed. -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: 21 September 2012 12:49 To: Alex Young Cc: rt-users@lists.bestpractical.com Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5 Am 21.09.2012 13:01, schrieb Alex Young: > Is it possible to disable cloning of the time worked, time estimated, > timeleft, priority, owner etc when clicking the 'create' link on a > ticket without editing the Create.html page? > > I saw a patch was submitted for 3.8.x in 2009 to make this a > configurable option, but it looks like it didn't make it to RT4. > I have recently done this for our RT 4.0.7 but with changing the Create.html. Attached an patch. You have to put this in etc/Site_Config.pm: Set(@SkipFieldsOnTicketClone, qw( Owner Priority TimeEstimated TimeWorked TimeLeft ) ); I will send this within the next days to BPS to maybe integrate this in RT 4.2. Chris Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young:
> Is it possible to disable cloning of the time worked, time estimated,
> timeleft, priority, owner etc when clicking the 'create' link on a
> ticket without editing the Create.html page?
>
> I saw a patch was submitted for 3.8.x in 2009 to make this a
> configurable option, but it looks like it didn't make it to RT4.
>
I have recently done this for our RT 4.0.7 but with changing the
Create.html. Attached an patch.
You have to put this in etc/Site_Config.pm:
Set(@SkipFieldsOnTicketClone, qw(
Owner
Priority
TimeEstimated
TimeWorked
TimeLeft
)
);
I will send this within the next days to BPS to maybe integrate this in
RT 4.2.
Chris
>From 53272e2154ad5c3b44580e569194473544cfe594 Mon Sep 17 00:00:00 2001
From: Christian Loos
Date: Wed, 29 Aug 2012 16:30:37 +0200
Subject: [PATCH] new config option $SkipFieldsOnTicketClone
---
html/Ticket/Create.html |6 --
1 files changed, 4 insertions(+), 2 deletions(-)
diff --git a/html/Ticket/Create.html b/html/Ticket/Create.html
index f6ba2e6..5493685 100644
--- a/html/Ticket/Create.html
+++ b/html/Ticket/Create.html
@@ -346,8 +346,10 @@ if ($CloneTicket) {
@cf_values;
}
-for ( keys %$clone ) {
-$ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
+my @skip_fields = RT->Config->Get('SkipFieldsOnTicketClone');
+foreach my $field ( keys %$clone ) {
+next if grep {$_ eq $field} @skip_fields;
+$ARGS{$field} = $clone->{$field} if not defined $ARGS{$field};
}
}
--
1.7.2.5
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
[rt-users] clone ticket- disabling cloning of some fields RT4.0.5
Is it possible to disable cloning of the time worked, time estimated, timeleft, priority, owner etc when clicking the 'create' link on a ticket without editing the Create.html page? I saw a patch was submitted for 3.8.x in 2009 to make this a configurable option, but it looks like it didn't make it to RT4. Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] clone ticket?
On Feb 10, 2009, at 1:16 PM, Jerrad Pierce wrote: > The link indicates that Mark's implementation is not a patch, > but an extension *for 3.8* I know. In the time that this thread has gone on, I have already built and installed and tested that extension ;-) -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clone ticket?
On Feb 10, 2009, at 1:17 PM, Jesse Vincent wrote: > Clone ticket is what became the "create" buttons next to the various > relationships on the ticket display page. Ah, that makes sense. Thanks for the history. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clone ticket?
On Tue 10.Feb'09 at 15:57:56 -0500, Jerrad Pierce wrote: > On Tue, Feb 10, 2009 at 15:29, Jo Rhett wrote: > > The mail archives show Jesse consistently referring to CloneTicket... > > but I can't find this in RT, nor in the Wiki, nor in Google. Did > > this feature just not happen? > Not yet, again, see extension version of Dirk's patch by Mark Roedel: > > http://www.gossamer-threads.com/lists/rt/users/80499#80499 Clone ticket is what became the "create" buttons next to the various relationships on the ticket display page. > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- pgpamDEGAcZM0.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clone ticket?
> I already have that patch. I was just trying to be certain that some > functionality didn't get added to 3.8 which would provided similar > functions. Your question didn't convey that. The link indicates that Mark's implementation is not a patch, but an extension *for 3.8* -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clone ticket?
On Feb 10, 2009, at 12:57 PM, Jerrad Pierce wrote: > On Tue, Feb 10, 2009 at 15:29, Jo Rhett > wrote: >> The mail archives show Jesse consistently referring to CloneTicket... >> but I can't find this in RT, nor in the Wiki, nor in Google. Did >> this feature just not happen? > Not yet, again, see extension version of Dirk's patch by Mark Roedel: > > http://www.gossamer-threads.com/lists/rt/users/80499#80499 I already have that patch. I was just trying to be certain that some functionality didn't get added to 3.8 which would provided similar functions. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clone ticket?
On Tue, Feb 10, 2009 at 15:29, Jo Rhett wrote: > The mail archives show Jesse consistently referring to CloneTicket... > but I can't find this in RT, nor in the Wiki, nor in Google. Did > this feature just not happen? Not yet, again, see extension version of Dirk's patch by Mark Roedel: http://www.gossamer-threads.com/lists/rt/users/80499#80499 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] clone ticket?
The mail archives show Jesse consistently referring to CloneTicket... but I can't find this in RT, nor in the Wiki, nor in Google. Did this feature just not happen? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
