[rt-users] how to limit create ticket permission to particular email domain
Hi, I was wondering whether its possible to allow everybody with an address like [EMAIL PROTECTED] to create tickets, and reject everyone else. (rather than give everyone the create ticket permission) Thanks, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to limit create ticket permission to particular email domain
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle a
similar situation is I use the OnCreate scrip to check the address (in the
Prep Action code) and then delete the ticket
("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not an
allowed address.
Regards,
Gene
At 12:45 PM 12/4/2007, Tom H wrote:
Hi,
I was wondering whether its possible to allow everybody with an address
like [EMAIL PROTECTED] to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)
Thanks,
Tom
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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Re: [rt-users] how to limit create ticket permission to particular email domain
At Tuesday 12/4/2007 04:01 PM, Gene LeDuc wrote:
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle
a similar situation is I use the OnCreate scrip to check the address
(in the Prep Action code) and then delete the ticket
("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not
an allowed address.
Regards,
Gene
At 12:45 PM 12/4/2007, Tom H wrote:
Hi,
I was wondering whether its possible to allow everybody with an address
like [EMAIL PROTECTED] to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)
Thanks,
Tom
Another way would be to create a custom email filter (goes into
lib/RT/Interface/Email/Filter). This is more complicated that a
scrip, but it has the advantage that no tickets will be created for
the unwanted messages.
Or you could do similar filtering outside of RT, I suppose.
Steve
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Re: [rt-users] how to limit create ticket permission to particular email domain
It may be worth doing it in the mail system before the ticket is
logged to RT. Then you do not have a ticket you need to delete.
Ken
On Tue, Dec 04, 2007 at 01:01:33PM -0800, Gene LeDuc wrote:
> Hi Tom,
>
> I don't think RT lets you do permissions that way. The way I handle a
> similar situation is I use the OnCreate scrip to check the address (in the
> Prep Action code) and then delete the ticket
> ("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not an
> allowed address.
>
> Regards,
> Gene
>
> At 12:45 PM 12/4/2007, Tom H wrote:
>> Hi,
>>
>> I was wondering whether its possible to allow everybody with an address
>> like [EMAIL PROTECTED] to create tickets, and reject everyone else.
>> (rather than give everyone the create ticket permission)
>>
>> Thanks,
>>
>> Tom
>
>
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch
> today.Email us at [EMAIL PROTECTED] or call us at +1 617 812
> 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a
> copy at http://rtbook.bestpractical.com
>
___
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
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today.
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Re: [rt-users] how to limit create ticket permission to particular email domain
Depending on how seriously you take that idea, I have a filter for the Courier MTA that does exactly that: http://phantom.dragonsdawn.net/~gordon/courier-pythonfilter/latest/filters/privateaddr.py Kenneth Marshall wrote: It may be worth doing it in the mail system before the ticket is logged to RT. Then you do not have a ticket you need to delete. Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
