Re: [rt-users] how to transmit a value of custom field on an other custom field
I try to add this test: {$Ticket-FirstCustomFieldValue('Your Custom Field Name');} on my template but that doesn't work, Can you help me please, 2009/3/24 hanane ourdani hanane.ourd...@gmail.com Hi all, I'm looking for a way to add tickets automatically when a select a value of a Custom field, I try to do this: Condition: defined by user Action: Create tickets Template: Approved Stage: TransactionCreate Condition: return undef unless ($self-TicketObj-FirstCustomFieldValue('test2') =~ /Oui/i); return 1; Template: ===Create-Ticket: codereview Subject: Code review for {$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue: Test Type: approval Content: Someone has created a ticket. you should review and approve it, so they can finish their work ENDOFCONTENT This allows to create a ticket automaticlly when i Select 'Oui' on Custom Field 'test2', i need also to transmit automaticlly a value of an other custom field when i select 'Oui' on Custom Field 'test2', please can you tell me how i can do this? Thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to transmit a value of custom field on an other custom field
Hanane, Try dropping the semicolon. It's not needed in a template. I insert all sorts of Ticket and Custom Field data in my templates and never use the semi-colon. Hope this helps. Kenn LBNL On 3/25/2009 5:25 AM, hanane ourdani wrote: I try to add this test: {$Ticket-FirstCustomFieldValue('Your Custom Field Name');} on my template but that doesn't work, Can you help me please, 2009/3/24 hanane ourdani hanane.ourd...@gmail.com mailto:hanane.ourd...@gmail.com Hi all, I'm looking for a way to add tickets automatically when a select a value of a Custom field, I try to do this: Condition: defined by user Action: Create tickets Template: Approved Stage: TransactionCreate Condition: return undef unless ($self-TicketObj-FirstCustomFieldValue('test2') =~ /Oui/i); return 1; Template: ===Create-Ticket: codereview Subject: Code review for {$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue: Test Type: approval Content: Someone has created a ticket. you should review and approve it, so they can finish their work ENDOFCONTENT This allows to create a ticket automaticlly when i Select 'Oui' on Custom Field 'test2', i need also to transmit automaticlly a value of an other custom field when i select 'Oui' on Custom Field 'test2', please can you tell me how i can do this? Thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] how to transmit a value of custom field on an other custom field
Hi all, I'm looking for a way to add tickets automatically when a select a value of a Custom field, I try to do this: Condition: defined by user Action: Create tickets Template: Approved Stage: TransactionCreate Condition: return undef unless ($self-TicketObj-FirstCustomFieldValue('test2') =~ /Oui/i); return 1; Template: ===Create-Ticket: codereview Subject: Code review for {$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue: Test Type: approval Content: Someone has created a ticket. you should review and approve it, so they can finish their work ENDOFCONTENT This allows to create a ticket automaticlly when i Select 'Oui' on Custom Field 'test2', i need also to transmit automaticlly a value of an other custom field when i select 'Oui' on Custom Field 'test2', please can you tell me how i can do this? Thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com