Re: [rt-users] new status not available

2011-02-04 Thread Björn Schulz 
thx Torsten

thats it...

have a great weekend

  Björn

Am 28.01.11 14:43, schrieb Torsten Brumm:
 Status Name Too Long. Max 10 Chars.
 
 Von meinem iPhone gesendet
 
 Am 28.01.2011 um 13:58 schrieb Björn Schulz bjoern.sch...@desy.de:
 
 Hi all,

 my rt is a rt3.8.7

 I've a problem with a new status.
 I've implement two new status
 'certified' and 'not_certified'

 RT_Siteconfig:
 ...
 Set(@ActiveStatus, qw(new open stalled));
 Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
 deleted));
 ...

 I can change the status of a ticket to 'certified'
 but not to 'not_certified'.

 Error message:
 Ticket 6073: Illegal value for Status

 Any help is appreciated.

 Cheers,
  Björn

[rt-users] new status not available

2011-01-28 Thread Björn Schulz 
Hi all,

my rt is a rt3.8.7

I've a problem with a new status.
I've implement two new status
'certified' and 'not_certified'

RT_Siteconfig:
...
Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
deleted));
...

I can change the status of a ticket to 'certified'
but not to 'not_certified'.

Error message:
Ticket 6073: Illegal value for Status

Any help is appreciated.

Cheers,
  Björn

Re: [rt-users] new status not available

2011-01-28 Thread Torsten Brumm 
Status Name Too Long. Max 10 Chars.

Von meinem iPhone gesendet

Am 28.01.2011 um 13:58 schrieb Björn Schulz bjoern.sch...@desy.de:

 Hi all,
 
 my rt is a rt3.8.7
 
 I've a problem with a new status.
 I've implement two new status
 'certified' and 'not_certified'
 
 RT_Siteconfig:
 ...
 Set(@ActiveStatus, qw(new open stalled));
 Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
 deleted));
 ...
 
 I can change the status of a ticket to 'certified'
 but not to 'not_certified'.
 
 Error message:
 Ticket 6073: Illegal value for Status
 
 Any help is appreciated.
 
 Cheers,
  Björn

Re: [rt-users] new status not available

2011-01-28 Thread Kenneth Crocker 
Bjorn,

Also, *I may be wrong*, but I think I remember reading something about
adding inactive statuses causes a problem for some RT routines. Active
is OK, as I've added a couple myself and all works well.

Kenn
LBNL


2011/1/28 Björn Schulz bjoern.sch...@desy.de

 Hi all,

 my rt is a rt3.8.7

 I've a problem with a new status.
 I've implement two new status
 'certified' and 'not_certified'

 RT_Siteconfig:
 ...
 Set(@ActiveStatus, qw(new open stalled));
 Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
 deleted));
 ...

 I can change the status of a ticket to 'certified'
 but not to 'not_certified'.

 Error message:
 Ticket 6073: Illegal value for Status

 Any help is appreciated.

 Cheers,
   Björn

Re: [rt-users] new status not available

2011-01-28 Thread Kevin Falcone 
On Fri, Jan 28, 2011 at 09:58:55AM -0800, Kenneth Crocker wrote:
Also, I may be wrong, but I think I remember reading something about 
 adding inactive
statuses causes a problem for some RT routines. 

What problems are these?  I'm not aware of any.

As observed by another user, the problem is that the Status is too
long to fit in the database field in 3.8.

-kevin

Active is OK, as I've added a couple myself
and all works well.
 
Kenn
LBNL
 
2011/1/28 Bj*rn Schulz [1]bjoern.sch...@desy.de
 
  Hi all,
 
  my rt is a rt3.8.7
 
  I've a problem with a new status.
  I've implement two new status
  'certified' and 'not_certified'
 
  RT_Siteconfig:
  ...
  Set(@ActiveStatus, qw(new open stalled));
  Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
  deleted));
  ...
 
  I can change the status of a ticket to 'certified'
  but not to 'not_certified'.
 
  Error message:
  Ticket 6073: Illegal value for Status
 
  Any help is appreciated.
 
  Cheers,
  Bj*rn
 
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