Re: [rt-users] non-root users not seeing custom attribute fields in new ticket form or mody ticket form
On Jan 26, 2008 2:31 AM, Tom H <[EMAIL PROTECTED]> wrote: > Kenneth Crocker wrote: > > Tom, > > > > > > If I understand your question, you are wondering why a particular > > Custom Field is not visable when creating a ticket, even if the user is > > root. The answer is related to how RT links Custom Fields to a ticket. > > Ah, no - the root user can see and enter a value for the custom > attribute, its the other users that cannot. > > > The user or user privileges "SeeCustomField", "ModifyCustomField", and > > "AdminCustomField" refer to what a user can do to a Custom Field IF )and > > IF is the pertinate word here) the Custom Field has been applied to a > > queue. In other words, the User rights (for a CF) don't mean anything > > unless the Custom Field has already been applied to the tickets in a > > So I guess I am looking to find out what privilege I need to give the > other users to see the custom attribute... "SeeCustomField", "ModifyCustomField" if you're talking about custom fields. Please, don't use term "attribute" as there is really another thing exists that's called attributes in RT. It's a little bit hidden from users, but extensions and developers of those know about them and it can be a little bit confusing. > > Cheers, > > > Tom > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] non-root users not seeing custom attribute fields in new ticket form or mody ticket form
Kenneth Crocker wrote: > Tom, > > > If I understand your question, you are wondering why a particular > Custom Field is not visable when creating a ticket, even if the user is > root. The answer is related to how RT links Custom Fields to a ticket. Ah, no - the root user can see and enter a value for the custom attribute, its the other users that cannot. > The user or user privileges "SeeCustomField", "ModifyCustomField", and > "AdminCustomField" refer to what a user can do to a Custom Field IF )and > IF is the pertinate word here) the Custom Field has been applied to a > queue. In other words, the User rights (for a CF) don't mean anything > unless the Custom Field has already been applied to the tickets in a So I guess I am looking to find out what privilege I need to give the other users to see the custom attribute... Cheers, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] non-root users not seeing custom attribute fields in new ticket form or mody ticket form
Tom, If I understand your question, you are wondering why a particular Custom Field is not visable when creating a ticket, even if the user is root. The answer is related to how RT links Custom Fields to a ticket. The user or user privileges "SeeCustomField", "ModifyCustomField", and "AdminCustomField" refer to what a user can do to a Custom Field IF )and IF is the pertinate word here) the Custom Field has been applied to a queue. In other words, the User rights (for a CF) don't mean anything unless the Custom Field has already been applied to the tickets in a queue. Hope this helps. Kenn LBNL On 1/25/2008 5:04 AM, Tom H wrote: > Hi, > > I have added an "on hold" custom attribute, which should be available to > privileged users when creating a new ticket through the web interface, > and to users with edit ticket rights on existing tickets. > > However the privileged users do not get the fields appearing in the web > interface. I tried adding "seeCustomField" and "AdminCustomField" to the > requestor global group, but its not changing the create ticket form. > > I noticed that there is an "Applies To" option on the Configuration -> > Custom Fields -> -> "Applies to" menu, but as the > root user can already add these attributes to tickets, I can't see what > I would have to select these. After all I have selected the custom > fields at the global level... > > (The root user sees the fields correctly, when creating or editing tickets.) > > Thanks, > > Tom > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] non-root users not seeing custom attribute fields in new ticket form or mody ticket form
Hi, I have added an "on hold" custom attribute, which should be available to privileged users when creating a new ticket through the web interface, and to users with edit ticket rights on existing tickets. However the privileged users do not get the fields appearing in the web interface. I tried adding "seeCustomField" and "AdminCustomField" to the requestor global group, but its not changing the create ticket form. I noticed that there is an "Applies To" option on the Configuration -> Custom Fields -> -> "Applies to" menu, but as the root user can already add these attributes to tickets, I can't see what I would have to select these. After all I have selected the custom fields at the global level... (The root user sees the fields correctly, when creating or editing tickets.) Thanks, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
