[rt-users] outlook multipart/alternative problem, send plain text when attachments exist

2012-02-29 Thread Payam Poursaied 
Hi all

We are working with 3.8.8. we have the following problem:

When any HTML correspond/comment with attachments (i.e doc file) sent to RT
from outlook (i.e. outlook 2010), the system sends plain/text part rather
than html part. 

I found that outlook 2010 and 2007 include multipart/alternative into the
message so both plain text and html version would be parsed by RT.

I found this post:

http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html

and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11
and included newly developed code into 3.8.8 but still no success.

 

 

Any comment/idea?



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Re: [rt-users] outlook multipart/alternative problem, send plain text when attachments exist

2012-03-02 Thread Kevin Falcone 
On Wed, Feb 29, 2012 at 08:02:56PM +0330, Payam Poursaied wrote:
>Hi all
> 
>We are working with 3.8.8. we have the following problem:
> 
>When any HTML correspond/comment with attachments (i.e doc file) sent to 
> RT from outlook (i.e.
>outlook 2010), the system sends plain/text part rather than html part.
> 
>I found that outlook 2010 and 2007 include multipart/alternative into the 
> message so both
>plain text and html version would be parsed by RT.
> 
>I found this post:
> 
>[1]http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html
> 
>and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11 
> and included newly
>developed code into 3.8.8 but still no success.

You likely want to read docs/templates.pod, but be aware that there
have been a ton of bugfixes for that code since 3.8.8.  You're better
off upgrading, if you must stay on 3.8, at least target 3.8.11.

-kevin


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