[rt-users] requester to check status of a ticket
Hi my management have come up with this new requirement, apparently this is unavailable What they want is, once a ticket gets moved to a deferent queue which the ticket requester is not a part of, can the requester still look in to the ticket (status of the ticket) without having permission to the current queue Thanks and regards
Re: [rt-users] requester to check status of a ticket
Hi, Grant ShowTicket to Requestor role. On Wed, May 30, 2012 at 3:32 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi my management have come up with this new requirement, apparently this is unavailable What they want is, once a ticket gets moved to a deferent queue which the ticket requester is not a part of, can the requester still look in to the ticket (status of the ticket) without having permission to the current queue Thanks and regards -- Best regards, Ruslan.
