Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses
Jerrad Pierce wrote: > Well something's wacky with your installation. It was indeed (I work with Garry)... During the upgrade the application of the sql-queries script to modify various tables we got a bit of output saying: "Duplicate entry '[chinese chars]' for key 2" The script, however, seemed to complete. After a lot of digging on Friday to compare/contrast charsets, collations and so on I found that the Users table was mainly using data types of varbinary - it should be varchar. Somehow, in the past, a user had been created on submission of a spam case which had a "nul" character in the email address or name. During conversion it appeared that the "nul" truncated the data used in the table's index, making it use the same first three chars as another entry. To fix it I had to drop the index, find the duplicates, shred them (so they were fully removed), recreate the index, then complete the table's conversion. Following that we had to reassign cases, transactions and so on to the right principals and then remove several others. It ended up being stupidly long-winded, and all because we didn't fully understand the original warning message. We now have no case sensitivity (which is a relief!). Graeme ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses
Well something's wacky with your installation. I've not made any changes from the defaults in this area, and just verified that RT did not create a separate user for a differently cased email address. Have you checked your logs? Are they set to debug? The code closest to where your error occurs is: lib/RT/Interface/Email/Auth/MailFrom.pm Worse comes to worse, you can make a User_Local overlay with a CanonicalizeEmailAddress method that casts to lowercase. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses
> Check again. It's nothing to do with the email address, > but rather the collation set for your MySQL tables. > > Note that even with a case-insensitive collation, > fulltext search is always case-sensitive... :-/ Hi Jerrad Thanks for this, I've had a look at the collation on the tables and it is set to utf8_general_ci, which I thought was case insenstive? regards Garry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses
Also, remember, RT creates users automatically, and the lowercase version of the email address doesn't match an RT user. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500 >>> Jerrad Pierce 18/09/2009 1:05 pm >>> > I've had a look through the wiki and the mail archives and drawn a blank. > Does anybody know if there is a way to make RT not care about the case of > the mail address Check again. It's nothing to do with the email address, but rather the collation set for your MySQL tables. Note that even with a case-insensitive collation, fulltext search is always case-sensitive... :-/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com ( http://wiki.bestpractical.com/ ) Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ( http://rtbook.bestpractical.com/ ) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses
> I've had a look through the wiki and the mail archives and drawn a blank. > Does anybody know if there is a way to make RT not care about the case of > the mail address Check again. It's nothing to do with the email address, but rather the collation set for your MySQL tables. Note that even with a case-insensitive collation, fulltext search is always case-sensitive... :-/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt 3.8.4 case sensitivity for e-mail addresses
Hi We're having a small issue with e-mail case sensitivity. User j.sm...@blah.com works as long as the case exactly matches, attempting to reply to a case as j.sm...@blah.com causes the following message: RT could not load a valid user, and RT's configuration does not allowfor the creation of a new user for this email (j.sm...@blah.com). I've had a look through the wiki and the mail archives and drawn a blank. Does anybody know if there is a way to make RT not care about the case of the mail address We're using a MySQL backend and EXIM mta regards Garry -- Dr Garry Booth IT Services Loughborough University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
