Re: [rt-users] rt 3.8.8 issue with CSS

2010-09-16 Thread Ruslan Zakirov
Hi,

Reasons for that error:
* permissions on files and dirs
* cpan shell you run uses another perl version that may be installed on your
system

14.09.2010 0:42 пользователь "Val Polyakov"  написал:

another update:

when I go to http://myServer/ticket/NoAuth/css/index.html this is what I
get:

Error during compilation of /opt/rt3/share/html/NoAuth/css/dhandler: Can't
locate CSS/Squish.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
/opt/rt3/bin/../lib /opt/rt3/lib
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67] [CSS/Squish.pm:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [CSS/Squish.pm:67] BEGIN failed--compilation
aborted at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [/opt/rt3/share/html/NoAuth/css/dhandler:67]

however:

[r...@curt ~]# perl -MCPAN -e 'install CSS::Squish'
CPAN: Storable loaded ok
Going to read /home/vpolya/.cpan/Metadata
 Database was generated on Mon, 13 Sep 2010 11:30:52 GMT
CSS::Squish is up to date.
[r...@curt ~]#


this is probably the source of my CSS issue..   why cant it find it, while
CPAN claims its installed? :/



> Also, thought it might be a good idea to attach my RT_SiteConfig.pm ...
>
> And this:
>
> [r...@...

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] rt 3.8.8 issue with CSS

2010-09-13 Thread Val Polyakov
another update:

when I go to http://myServer/ticket/NoAuth/css/index.html this is what I get:

Error during compilation of /opt/rt3/share/html/NoAuth/css/dhandler: Can't
locate CSS/Squish.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
/opt/rt3/bin/../lib /opt/rt3/lib
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67] [CSS/Squish.pm:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [CSS/Squish.pm:67] BEGIN failed--compilation
aborted at /opt/rt3/share/html/NoAuth/css/dhandler line 67. Stack:
[/opt/rt3/share/html/NoAuth/css/dhandler:67]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:773]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:256]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:212]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:97]
[/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:868]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:822]
[/opt/rt3/bin/webmux.pl:78] [/opt/rt3/share/html/NoAuth/css/dhandler:67]

however:

[r...@curt ~]# perl -MCPAN -e 'install CSS::Squish'
CPAN: Storable loaded ok
Going to read /home/vpolya/.cpan/Metadata
  Database was generated on Mon, 13 Sep 2010 11:30:52 GMT
CSS::Squish is up to date.
[r...@curt ~]#


this is probably the source of my CSS issue..   why cant it find it, while
CPAN claims its installed? :/


> Also, thought it might be a good idea to attach my RT_SiteConfig.pm ...
>
> And this:
>
> [r...@curt conf.d]# cat rt3.conf
> Alias /ticket "/opt/rt3/share/html"
>
> PerlRequire /opt/rt3/bin/webmux.pl
>
> 
>   AllowOverride All
>   Options ExecCGI FollowSymlinks
>   RewriteEngine On
>   RedirectMatch permanent (.*)/$ $1/index.html
>   AddDefaultCharset UTF-8
>   SetHandler perl-script
>   PerlHandler RT::Mason
> 
> [r...@curt conf.d]#
>
> Any help is highly appreciated, this is sort of urgent :/
>
>> Hello,
>>
>> I have a fresh install of rt-3.8.8 on RHEL5
>>
>> when I go to http://serverIP/ticket   ("/ticket" is aliased in apache
>> configs to /opt/rt3/share/html, which is where the RT is installed) I
>> get
>> the login screen, but alasa, with no CSS. so it looks ugly..
>>
>> I don't see any errors at all in apache's access_log and error_log (no
>> 404s or anything)
>>
>> I see that I do, indeed, have CSS:
>>
>> [r...@curt css]# pwd
>> /opt/rt3/share/html/NoAuth/css
>> [r...@curt css]# ls -l
>> total 28
>> drwxr-xr-x 2 root bin 4096 Sep  7 12:34 3.4-compat
>> drwxr-xr-x 2 root bin 4096 Sep  7 12:34 3.5-default
>> -rw-r--r-- 1 root bin 2390 Sep  7 12:34 autohandler
>> drwxr-xr-x 2 root bin 4096 Sep  7 12:34 base
>> -rw-r--r-- 1 root bin 2649 Sep  7 12:34 dhandler
>> -rw-r--r-- 1 root bin 3043 Sep  7 12:34 print.css
>> drwxr-xr-x 3 root bin 4096 Sep  7 12:34 web2
>> [r...@curt css]#
>>
>> nothing's weird about the install, SELinux is disabled, etc..
>>
>>
>> any ideas?
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>
>



RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!


Re: [rt-users] rt 3.8.8 issue with CSS

2010-09-13 Thread Val Polyakov
Also, thought it might be a good idea to attach my RT_SiteConfig.pm ...

And this:

[r...@curt conf.d]# cat rt3.conf
Alias /ticket "/opt/rt3/share/html"

PerlRequire /opt/rt3/bin/webmux.pl


  AllowOverride All
  Options ExecCGI FollowSymlinks
  RewriteEngine On
  RedirectMatch permanent (.*)/$ $1/index.html
  AddDefaultCharset UTF-8
  SetHandler perl-script
  PerlHandler RT::Mason

[r...@curt conf.d]#

Any help is highly appreciated, this is sort of urgent :/

> Hello,
>
> I have a fresh install of rt-3.8.8 on RHEL5
>
> when I go to http://serverIP/ticket   ("/ticket" is aliased in apache
> configs to /opt/rt3/share/html, which is where the RT is installed) I get
> the login screen, but alasa, with no CSS. so it looks ugly..
>
> I don't see any errors at all in apache's access_log and error_log (no
> 404s or anything)
>
> I see that I do, indeed, have CSS:
>
> [r...@curt css]# pwd
> /opt/rt3/share/html/NoAuth/css
> [r...@curt css]# ls -l
> total 28
> drwxr-xr-x 2 root bin 4096 Sep  7 12:34 3.4-compat
> drwxr-xr-x 2 root bin 4096 Sep  7 12:34 3.5-default
> -rw-r--r-- 1 root bin 2390 Sep  7 12:34 autohandler
> drwxr-xr-x 2 root bin 4096 Sep  7 12:34 base
> -rw-r--r-- 1 root bin 2649 Sep  7 12:34 dhandler
> -rw-r--r-- 1 root bin 3043 Sep  7 12:34 print.css
> drwxr-xr-x 3 root bin 4096 Sep  7 12:34 web2
> [r...@curt css]#
>
> nothing's weird about the install, SELinux is disabled, etc..
>
>
> any ideas?
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
# Any configuration directives you include  here will override 
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
#   perl -c /path/to/your/etc/RT_SiteConfig.pm

Set( $rtname, 'myhostname.mydomain.com');
Set( $Organization, 'myhostname.mydomain.com');
Set($MinimumPasswordLength , "5");
Set($Timezone , 'US/Eastern');

#Set(@Plugins, qw(
#			RT::Authen::ExternalAuth
#		));

Set($HomepageComponents, [qw(
			 QuickCreate
			 Quicksearch
			 MyAdminQueues
			 MySupportQueues
			 MyReminders
			 RefreshHomepage
			 Dashboards
			)]);

Set( $DatabaseType, 'mysql');
Set( $DatabaseHost, 'localhost');
Set( $DatabaseRTHost , 'localhost');
Set( $DatabaseName , 'rt3'); 
Set( $DatabasePort , '');
Set( $DatabaseUser , 'myrtuser');
Set( $DatabasePassword , 'myrtpass');

Set($OwnerEmail , 'root');
Set($LoopsToRTOwner , 1);

Set($SendmailArguments , "-oi -t -f m...@mydomain.com");

Set($MaxAttachmentSize , 1000);

Set($RTAddressRegexp , '^...@myhostname.mydomain.com$');
Set($CorrespondAddress , 'no-re...@myhostname.mydomain.com');
Set($CommentAddress , 'no-re...@myhostname.mydomain.com');

Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , "\"%s\" <%s>");
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat , "\"%s Ticket #%s\":;");

Set($NotifyActor , 0);
Set($RecordOutgoingEmail , 1);

Set($WebPath , "/ticket");
Set($WebPort , 80);
Set($WebBaseURL , "http://curt";);
Set($WebURL , $WebBaseURL . $WebPath . "/");
Set($WebImagesURL , $WebURL . "/NoAuth/images");

Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, "HARD");

Set($MaxInlineBody, 13456);
Set($DefaultSummaryRows, 10);

Set($OldestTransactionsFirst, '1');

Set($DateDayBeforeMonth , 0);
Set($AmbiguousDayInPast , 1);

#require "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";
#Set($Autocreate,			{Privileged => 1});

#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
1;
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] rt 3.8.8 issue with CSS

2010-09-13 Thread Val Polyakov
Hello,

I have a fresh install of rt-3.8.8 on RHEL5

when I go to http://serverIP/ticket   ("/ticket" is aliased in apache
configs to /opt/rt3/share/html, which is where the RT is installed) I get
the login screen, but alasa, with no CSS. so it looks ugly..

I don't see any errors at all in apache's access_log and error_log (no
404s or anything)

I see that I do, indeed, have CSS:

[r...@curt css]# pwd
/opt/rt3/share/html/NoAuth/css
[r...@curt css]# ls -l
total 28
drwxr-xr-x 2 root bin 4096 Sep  7 12:34 3.4-compat
drwxr-xr-x 2 root bin 4096 Sep  7 12:34 3.5-default
-rw-r--r-- 1 root bin 2390 Sep  7 12:34 autohandler
drwxr-xr-x 2 root bin 4096 Sep  7 12:34 base
-rw-r--r-- 1 root bin 2649 Sep  7 12:34 dhandler
-rw-r--r-- 1 root bin 3043 Sep  7 12:34 print.css
drwxr-xr-x 3 root bin 4096 Sep  7 12:34 web2
[r...@curt css]#

nothing's weird about the install, SELinux is disabled, etc..


any ideas?


RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!