Re: [rt-users] struggling a bit with RT
On Wed, Dec 05, 2007 at 09:36:49AM +0100, Emmanuel Lacour wrote:
On Tue, Dec 04, 2007 at 05:34:02PM -0500, Jesse Vincent wrote:
Roy,
Issue #1
trying to create CF's with a date popup calendar.
Any docs/examples/hints
Unfortunately, RT doesn't currently support 'Date' custom fields. We'd
love a patch to add it. It's on the eventually list.
I'm interested too here for a date customfield. I will try to make a
patch soon.
here is a patch against 3.6.5 which works for me.
--
Emmanuel Lacour
--- src/rt-3.6.5/lib/RT/CustomField_Overlay.pm 2007-07-20 22:37:33.0 +0200
+++ rt/lib/RT/CustomField_Overlay.pm 2007-12-05 12:45:26.0 +0100
@@ -92,6 +92,11 @@
'Combobox: Select or enter one value', # loc
'Combobox: Select or enter up to [_1] values', # loc
],
+Date = [
+'Select multiple dates', # loc
+'Select date', # loc
+'Select up to [_1] dates', # loc
+],
);
@@ -877,7 +882,7 @@
sub TypeComposites {
my $self = shift;
-return grep !/(?:[Tt]ext|Combobox)-0/, map { ($_-1, $_-0) } $self-Types;
+return grep !/(?:[Tt]ext|Combobox|Date)-0/, map { ($_-1, $_-0) } $self-Types;
}
=head2 LookupTypes
--- src/rt-3.6.5/html/Elements/EditCustomFieldDate 1970-01-01 01:00:00.0 +0100
+++ rt/share/html/Elements/EditCustomFieldDate 2007-12-05 12:32:16.0 +0100
@@ -0,0 +1,57 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
+%# [EMAIL PROTECTED]
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
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+%# CONTRIBUTION SUBMISSION POLICY:
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+%# By intentionally submitting any modifications, corrections or
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+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% my $name = $NamePrefix.$CustomField-Id.'-Values';
+ /Elements/SelectDate, Name = $name, current = 0, Default = $Default
+%ARGS
+$Object = undef
+$CustomField = undef
+$NamePrefix = undef
+$Default = undef
+$Values = undef
+$MaxValues = 1
+/%ARGS
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Re: [rt-users] struggling a bit with RT
On Tue, Dec 04, 2007 at 05:34:02PM -0500, Jesse Vincent wrote: Roy, Issue #1 trying to create CF's with a date popup calendar. Any docs/examples/hints Unfortunately, RT doesn't currently support 'Date' custom fields. We'd love a patch to add it. It's on the eventually list. I'm interested too here for a date customfield. I will try to make a patch soon. -- Emmanuel Lacour ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] struggling a bit with RT
Hello, As a novice, I am struggling a bit ( actually a lot ) with two RT features ; I have searched around and bought the book , but still I am in the weeds. Any direction will be appreciated. Issue #1 trying to create CF's with a date popup calendar. Any docs/examples/hints Issue #2 I think I need a scrip that would determine the group members of a requestor and make them cc on a ticket so all group members would then be able to see the ticket.. Also one other point... I can't seem to use the unlimited in a search report, 100 works ( bug or me ? ) I am using 3.6.3.. As a novice , I truly thank you all for the many posts to the lists that got me this farRT is very very cool RS. Roy A. Sowa UNIX OS Support (613) 993-0291 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] struggling a bit with RT
Roy, Issue #1 trying to create CF's with a date popup calendar. Any docs/examples/hints Unfortunately, RT doesn't currently support 'Date' custom fields. We'd love a patch to add it. It's on the eventually list. Issue #2 I think I need a scrip that would determine the group members of a requestor and make them cc on a ticket so all group members would then be able to see the ticket.. Makes sense, though I don't have one handy. Also one other point... I can't seem to use the unlimited in a search report, 100 works ( bug or me ? ) I am using 3.6.3.. I believe that if you come up to 3.6.5, that should go away. Best, Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] struggling a bit with RT
Jesse,
I put something like this (?#Date)^\d{2}/\d{2}/\d{4}$ into the
validation drop-down. I've tested it and it works for me. Hope this helps.
Kenn/Technical Services
On 12/4/2007 2:34 PM, Jesse Vincent wrote:
Roy,
Issue #1
trying to create CF's with a date popup calendar.
Any docs/examples/hints
Unfortunately, RT doesn't currently support 'Date' custom fields. We'd
love a patch to add it. It's on the eventually list.
Issue #2
I think I need a scrip that would determine the group members of a requestor and make them cc on a ticket so all group members would then be able to see the ticket..
Makes sense, though I don't have one handy.
Also one other point... I can't seem to use the unlimited in a search
report, 100 works ( bug or me ? )
I am using 3.6.3..
I believe that if you come up to 3.6.5, that should go away.
Best,
Jesse
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Re: [rt-users] struggling a bit with RT
On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:
Jesse,
I put something like this (?#Date)^\d{2}/\d{2}/\d{4}$ into the
validation drop-down. I've tested it and it works for me. Hope this helps.
Yep. We've done that too, though that doesn't get you smart searching or
a date picker. (FWIW, I'd recommend -mm-dd rather than mm/dd/
as you're more likely to be able to search and transform it later and
are less likely to run into any pesky America/World date translation
problems)
-jesse
Kenn/Technical Services
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Re: [rt-users] struggling a bit with RT
Jesse,
Kool. Good idea. Thanks.
Kenn
LBNL
On 12/4/2007 2:46 PM, Jesse Vincent wrote:
On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:
Jesse,
I put something like this (?#Date)^\d{2}/\d{2}/\d{4}$ into the
validation drop-down. I've tested it and it works for me. Hope this helps.
Yep. We've done that too, though that doesn't get you smart searching or
a date picker. (FWIW, I'd recommend -mm-dd rather than mm/dd/
as you're more likely to be able to search and transform it later and
are less likely to run into any pesky America/World date translation
problems)
-jesse
Kenn/Technical Services
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
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[rt-users] struggling a bit with RT[EMAIL PROTECTED]
Thank you such quick response this list is awsome !! ( and as my first post to have a response from the name on the book is most impressive ) I will now go try a figure out the group member requestor scrip with renewed vigor RS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
