Kevin, thank you for your answer, i have done linking with http links as
you mention
it does work so i can click on the link and look at the ticket on the
other server
but it does not display the ticket status compared to an internal link, so
a depends on links doesn't really work
may it be possible to acheive this via normal http links ?
Raphaël
Kevin Falcone falc...@bestpractical.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
09/05/2011 16:22
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Re: [rt-users] ticket depends on external URI
On Fri, May 06, 2011 at 05:33:27PM +0200, Raphaël MOUNEYRES wrote:
Hi,
i have two RT 3.8.8 instances running on two different servers with
ip such as 10.20.130.10
and 10.20.130.11
the first RT has
Set($Organization, 'serverone.mydomain')
Set($WebBaseURL, 'http://serverone.mydomain')
the second RT has
Set($Organization, servertwo.mydomain')
Set($WebBaseURL, 'http://servertwo.mydomain')
when on the first instance i try to create a depenence toward a
ticket on the other instance
with the following address :
fsck.com-rt://servertwo/ticket/51
it says
cannot convert fsck.com-rt://servertwo/ticket/51 to a URI
what am i missing here ? is such a thing possible ?
ticket links are fsck.com-rt://$Organization/ticket/id
and as you've discovered, RT will fail to parse links that don't match
the current Organization.
If you want to cross link tickets, you want to just be making normal
http links to an external ticket.
-kevin
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