RE: [rt-users] RT 4 [Draft tickets]
At Wednesday 6/6/2007 10:43 AM, Robert Grasso wrote: Hello Steven, very nice workaround ! until we get a pure Ajax online editor (!) I am going to test this trick - this might interest some people here. As I did not test these text areas before, I did not guess there was a "Save" button ! Thanks a lot ! --- Robert GRASSO System Engineer Robert, I just realized that this workaround also depends on some other customizations we've done, so it might not fit so well into a plain RT install. Specifically, we've added ticket custom fields to the Reply/Comment screen, so the Scratchpad field would appear alongside the reply message box. Also, we've added other ticket update screens that have both the custom fields and a reply message box. So, this method may not be as good a workaround as I thought - sorry! Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT 4 [Draft tickets]
Hello Steven, very nice workaround ! until we get a pure Ajax online editor (!) I am going to test this trick - this might interest some people here. As I did not test these text areas before, I did not guess there was a "Save" button ! Thanks a lot ! --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com > -Original Message- > From: Stephen Turner [mailto:[EMAIL PROTECTED] > Sent: Wednesday, June 06, 2007 3:29 PM > To: Robert Grasso; Jesse Vincent; RT Users > Subject: RE: [rt-users] RT 4 [Draft tickets] > > > At Friday 6/1/2007 09:40 AM, Robert Grasso wrote: > >oh well, I am very late with my answer, but I had this thought right > >now : so I don't know if this request has been submitted > >already : > > > >my users would deeply appreciate being able to temporarily SAVE a > >draft ticket, just to protect against a power shortage, sudden > >interruptions, and such; I mean : one is writing a long email (this > >is regularly the case in our scientific business), this takes > >time, and from time to time people would like to click on some > >"Save" button or link, so that they can be sure they will get their > >mail back whatever can happen. > > > >For the moment some of them use to write their email into > >MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied > >they copy it into the ticket and send it - but this is not a very > >satisfying workaround > > Hello all, > > I'm not sure why this generated so much controversy; it seems like a > reasonable feature request. We had a similar one from our Help Desk, > and we came up with this solution/workaround: > > We created a "text area" custom field called Scratchpad. The usage is > that anyone concerned about losing a long reply can type into this > field, hitting Save as often as they want. When they've finished > composing the message, they can copy & paste into the ticket's > message/reply box and send. > > The copy/paste might be a pain, but it wouldn't be too hard to add a > control that would do the copy for you. > > Steve > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT 4 [Draft tickets]
At Friday 6/1/2007 09:40 AM, Robert Grasso wrote: oh well, I am very late with my answer, but I had this thought right now : so I don't know if this request has been submitted already : my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a power shortage, sudden interruptions, and such; I mean : one is writing a long email (this is regularly the case in our scientific business), this takes time, and from time to time people would like to click on some "Save" button or link, so that they can be sure they will get their mail back whatever can happen. For the moment some of them use to write their email into MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied they copy it into the ticket and send it - but this is not a very satisfying workaround Hello all, I'm not sure why this generated so much controversy; it seems like a reasonable feature request. We had a similar one from our Help Desk, and we came up with this solution/workaround: We created a "text area" custom field called Scratchpad. The usage is that anyone concerned about losing a long reply can type into this field, hitting Save as often as they want. When they've finished composing the message, they can copy & paste into the ticket's message/reply box and send. The copy/paste might be a pain, but it wouldn't be too hard to add a control that would do the copy for you. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
