Re: [rt-users] A problem with Ticket Search
On Wed, Jan 14, 2009 at 02:58:28AM -0800, anusiak wrote: > > I am a begginer RT administrator, and we are using RT with our company's user > support system. We have about 10 or more e-mail addresses/users in RT > database at the moment, and trying to enter search engine, run simple > search or bulk update causes all of those e-mail addresses to load (which > takes approximately 20-30 minutes) before we can do anything. Is there any > way to configure RT not to load all of those data? I would appreciate any > help. > That souunds you give right "OwnTicket" to all your users (priveleged/unprivileged). You should review you're permissions and limit OwnTicket to your members of support teams. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A problem with Ticket Search
I'm also having this issue. Does anyone know how to limit which users show up in the Query Builder? Thank you, Micah Gersten onShore Networks Internal Developer http://www.onshore.com anusiak wrote: > I am a begginer RT administrator, and we are using RT with our company's user > support system. We have about 10 or more e-mail addresses/users in RT > database at the moment, and trying to enter search engine, run simple > search or bulk update causes all of those e-mail addresses to load (which > takes approximately 20-30 minutes) before we can do anything. Is there any > way to configure RT not to load all of those data? I would appreciate any > help. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
