Re: [rt-users] Base64 encoded emails unreadable
I installed RT-3.8.8 and am still seeing the same problem. I am using the RHEL4 sendmail-8.13.1-3.2.el4 RPM on an RHEL4 server. When I installed RT-3.8.8 I opted not to update the smrsh (rt-mailgate) from the 3.6.3 version that is currently running because there are two RT-3.6.3 running in Production mode on this server. Is it possible that the problem lies partially, or wholly, in the mailgate application? --phess -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, January 21, 2011 10:55 AM To: Patrick Hess Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable I believe that this works in more recent RTs. Can you try sending a test message from a blackberry to rt-b...@bestpractical.com, cced to me? Best, Jesse On Fri, Jan 21, 2011 at 10:52:56AM -0800, Patrick Hess wrote: The entire content of emails, not just attachments, from BlackBerry devices appears to be Base64 encoded. The issue that we're having is that RT-3.6.3 is unable to detect that the message is encoded -- even though the Content-Transfer-Encoding header is set to base64 -- and therefore any message from a BlackBerry is unreadable. I'm fairly certain that someone else has seen this problem and fixed it; I'm hoping someone can give a recommendation to help with this. I am running RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the perl-5.8.5-36.RHEL4 RPM. --phess --
Re: [rt-users] Base64 encoded emails unreadable
Final update: this issue is fixed. At the site in question, the procmail-related formail application is being used to remail messages to RT. During the remailing process, formail was stripping off the Content-Transfer-Encoding and Content-Type headers from the incoming message before remailing to RT. Now that formail is configured to no longer strip those important headers, RT is correctly able to discern that the message is Base64 encoded used and RT-3.6.3 is correctly decoding the message. --phess -Original Message- From: Patrick Hess [mailto:ph...@cataphora.com] Sent: Friday, January 21, 2011 10:53 AM To: 'rt-users@lists.bestpractical.com' Subject: Base64 encoded emails unreadable The entire content of emails, not just attachments, from BlackBerry devices appears to be Base64 encoded. The issue that we're having is that RT-3.6.3 is unable to detect that the message is encoded -- even though the Content-Transfer-Encoding header is set to base64 -- and therefore any message from a BlackBerry is unreadable. I'm fairly certain that someone else has seen this problem and fixed it; I'm hoping someone can give a recommendation to help with this. I am running RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the perl-5.8.5-36.RHEL4 RPM. --phess
Re: [rt-users] Base64 encoded emails unreadable
On Fri 21.Jan'11 at 13:18:05 -0800, Patrick Hess wrote: On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote: Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( As a heads up, I didn't see any of the messages you sent as coming throught with a base64 content-transfer-encoding. Best, Jesse Understood. Unfortunately, helping with bugs in older versions that we've already fixed in current versions is something we can only really do in the context of a support contract. (But let's make sure that's the case first) Best, Jesse
Re: [rt-users] Base64 encoded emails unreadable
I know that when I reply to RT tickets from a BlackBerry it sends with the header set. I also know that my replies, in RT-3.6.3, look identical to the other BlackBerry users (the ASCII characters of base64 encoded). If you'd like, I'll create a test ticket in my system and divert an email so you can see. --phess -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Monday, January 24, 2011 6:40 AM To: Patrick Hess Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable On Fri 21.Jan'11 at 13:18:05 -0800, Patrick Hess wrote: On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote: Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( As a heads up, I didn't see any of the messages you sent as coming throught with a base64 content-transfer-encoding. Best, Jesse Understood. Unfortunately, helping with bugs in older versions that we've already fixed in current versions is something we can only really do in the context of a support contract. (But let's make sure that's the case first) Best, Jesse
Re: [rt-users] Base64 encoded emails unreadable
I believe that this works in more recent RTs. Can you try sending a test message from a blackberry to rt-b...@bestpractical.com, cced to me? Best, Jesse On Fri, Jan 21, 2011 at 10:52:56AM -0800, Patrick Hess wrote: The entire content of emails, not just attachments, from BlackBerry devices appears to be Base64 encoded. The issue that we're having is that RT-3.6.3 is unable to detect that the message is encoded -- even though the Content-Transfer-Encoding header is set to base64 -- and therefore any message from a BlackBerry is unreadable. I'm fairly certain that someone else has seen this problem and fixed it; I'm hoping someone can give a recommendation to help with this. I am running RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the perl-5.8.5-36.RHEL4 RPM. --phess --
Re: [rt-users] Base64 encoded emails unreadable
Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( --phess -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, January 21, 2011 10:55 AM To: Patrick Hess Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable I believe that this works in more recent RTs. Can you try sending a test message from a blackberry to rt-b...@bestpractical.com, cced to me? Best, Jesse On Fri, Jan 21, 2011 at 10:52:56AM -0800, Patrick Hess wrote: The entire content of emails, not just attachments, from BlackBerry devices appears to be Base64 encoded. The issue that we're having is that RT-3.6.3 is unable to detect that the message is encoded -- even though the Content-Transfer-Encoding header is set to base64 -- and therefore any message from a BlackBerry is unreadable. I'm fairly certain that someone else has seen this problem and fixed it; I'm hoping someone can give a recommendation to help with this. I am running RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the perl-5.8.5-36.RHEL4 RPM. --phess --
Re: [rt-users] Base64 encoded emails unreadable
On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote: Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( Understood. Unfortunately, helping with bugs in older versions that we've already fixed in current versions is something we can only really do in the context of a support contract. (But let's make sure that's the case first) Best, Jesse
Re: [rt-users] Base64 encoded emails unreadable
This one is from my BlackBerry --phess -Original Message- From: Jesse Vincent je...@bestpractical.com Date: Fri, 21 Jan 2011 14:19:50 To: Patrick Hessph...@cataphora.com Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote: Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( Understood. Unfortunately, helping with bugs in older versions that we've already fixed in current versions is something we can only really do in the context of a support contract. (But let's make sure that's the case first) Best, Jesse
Re: [rt-users] Base64 encoded emails unreadable
When you say current versions are you referring to 3.6.10 or 3.8.x? --phess -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, January 21, 2011 11:20 AM To: Patrick Hess Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote: Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( Understood. Unfortunately, helping with bugs in older versions that we've already fixed in current versions is something we can only really do in the context of a support contract. (But let's make sure that's the case first) Best, Jesse
Re: [rt-users] Base64 encoded emails unreadable
3.8.8 or so. -- Sent from my Android phone with K-9 Mail. Please excuse my brevity. Patrick Hess ph...@cataphora.com wrote: When you say current versions are you referring to 3.6.10 or 3.8.x? --phess -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, January 21, 2011 11:20 AM To: Patrick Hess Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote: Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :( Understood. Unfortunately, helping with bugs in older versions that we've already fixed in current versions is something we can only really do in the context of a support contract. (But let's make sure that's the case first) Best, Jesse
