Re: [rt-users] Change Subject When Resolving
That makes sense. I might try to create a Scrip to update the ticket subject, since it would be very convenient for this particular application. Thanks! On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley wrote: > On 01/09/2014 01:10 PM, Nathan Baker wrote: > >> Hello Everyone, >> >> We recently noticed that if you change the subject of a ticket while you >> are resolving it, the change does not take effect. I've noticed this >> for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x >> yet. Can anyone confirm if this is a bug or if it's something >> mis-configured? >> >> Thanks, >> Nate >> > > As far as I understand it, changing the subject line when resolving, > commenting & replying will only set it for that transaction. To change it > permanently you'll want to change it via the ticket details. >
Re: [rt-users] Change Subject When Resolving
On 01/09/2014 01:10 PM, Nathan Baker wrote: Hello Everyone, We recently noticed that if you change the subject of a ticket while you are resolving it, the change does not take effect. I've noticed this for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet. Can anyone confirm if this is a bug or if it's something mis-configured? Thanks, Nate As far as I understand it, changing the subject line when resolving, commenting & replying will only set it for that transaction. To change it permanently you'll want to change it via the ticket details.
Re: [rt-users] Change Subject
On Thu, Oct 22, 2009 at 11:30:29AM -0200, Sergio Charpinel Jr. wrote: > Hi, > > How can I change the subject before creating the ticket? > to my knowledge, you have to modify method "Gateway" in lib/RT/Interface/Email.pm. else, you can setup a scrip that changes the subject just after insert and make this scrip run first so next scrips will use the new subject. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] change subject string
Exactly what I needed too! Sweet! On Feb 15, 2008 4:45 PM, Gene LeDuc <[EMAIL PROTECTED]> wrote: > Hi Robert, > > The [box] verbiage on the subject line (and the box itself) are set in the > SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup > so > we could remove the box entirely for certain outgoing messages. > > Regards, > Gene > > At 11:44 AM 2/15/2008, Robert Keidel wrote: > >I am using RT 3.6.4, I setup the whole application, and everything > >works perfect. My manager wants me to make some changes in the system > >and I was able to do so for most of it. Now I am stuck on the point > >that I don't know where I can change/add something to the subject > >string. > > > >right now the string looks like this: > > > >[$rtname #375] Request for a PC repair > > > >I would like to change it to > > > >[$rtname Ticket/Case #375] Request for a PC repair > > > >Where can I change that, or how? > > > -- > Gene LeDuc, GSEC > Security Analyst > San Diego State University > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- - - Sharlon (c). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] change subject string
Hi Gene, that's what I was looking for. Thanks for the help. Next issue solved. Thanks again to everybody. Robert ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] change subject string
Hi Robert, The [box] verbiage on the subject line (and the box itself) are set in the SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so we could remove the box entirely for certain outgoing messages. Regards, Gene At 11:44 AM 2/15/2008, Robert Keidel wrote: >I am using RT 3.6.4, I setup the whole application, and everything >works perfect. My manager wants me to make some changes in the system >and I was able to do so for most of it. Now I am stuck on the point >that I don't know where I can change/add something to the subject >string. > >right now the string looks like this: > >[$rtname #375] Request for a PC repair > >I would like to change it to > >[$rtname Ticket/Case #375] Request for a PC repair > >Where can I change that, or how? -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] change subject string
Robert,
Here is some code we use that embeds ticket info into the subject line:
Subject: Request Titled: "{$Ticket->Subject}" has been resolved!
This ticket has been resolved. DO NOT reply to this message!
-
Hope this helps.
Kenn
LBNL
On 2/15/2008 11:44 AM, Robert Keidel wrote:
> Hello,
>
> I am using RT 3.6.4, I setup the whole application, and everything
> works perfect. My manager wants me to make some changes in the system
> and I was able to do so for most of it. Now I am stuck on the point
> that I don't know where I can change/add something to the subject
> string.
>
> right now the string looks like this:
>
> [$rtname #375] Request for a PC repair
>
> I would like to change it to
>
> [$rtname Ticket/Case #375] Request for a PC repair
>
> Where can I change that, or how?
>
> Thanks for any help?
>
> Rok
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
