Re: [rt-users] Check which queue owns a ticket
Why don't you include the Queue name in the search results? In fact, I would think that would be a default result in your Config file. Kenn On Wed, Oct 30, 2013 at 3:42 AM, globo michael.obr...@globoforce.comwrote: Hi, I have a number of queues that are used by different departments. When I assign a ticket over to a department I can't view the ticket anymore , which is fine. But if I search the ticket after I assign it over to a department I cant find out which queue owns it. I would like a way to check which queue owns the ticket when I search. Does anyone know if it is possible to create a custom field to allow me to check which queue owns a ticket ? Or is there a permission to allow this ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Check-which-queue-owns-a-ticket-tp55657.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Check which queue owns a ticket
On Wed, Oct 30, 2013 at 03:42:52AM -0700, globo wrote: I have a number of queues that are used by different departments. When I assign a ticket over to a department I can't view the ticket anymore , which is fine. But if I search the ticket after I assign it over to a department I cant find out which queue owns it. I would like a way to check which queue owns the ticket when I search. Does anyone know if it is possible to create a custom field to allow me to check which queue owns a ticket ? Or is there a permission to allow this ? If you can't see the ticket anymore, it's going to be difficult to see a Custom Field on the ticket. You may need to write a report which runs at elevated privileges if your normal users don't have sufficient rights. -kevin pgpbhsAgwO3Wz.pgp Description: PGP signature
