Re: [rt-users] Email address in use
El 21/11/11 15:38, Kevin Falcone escribió: On Mon, Nov 21, 2011 at 09:50:25AM +, Eduardo Suarez-Santana wrote: Do you mean searching in the database? Or is that possible via web interface? Afaik, it is not possible to search for unprivileged users in the web interface, is it? Use the autocompleter or the Find all users who match: boxes. I'd also like the user to be privileged. Is there a flag in the database for that? It's available in the web ui after you search for the user. Thanks. I'll try. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Email address in use
On Mon, Nov 21, 2011 at 09:50:25AM +, Eduardo Suarez-Santana wrote: > El 18/11/11 17:33, Kevin Falcone escribió: > >On Fri, Nov 18, 2011 at 10:23:01AM +, Eduardo Suarez-Santana wrote: > >>Is it possible to avoid this behaviour? Running RT-3.8. > >You can fix it by searching for the Unprivileged user and changing the > >username to John. > > > >You can change it longer-term by writing a local/lib/RT/User_Local.pm > >which overrides CanonicalizeUserInfo and causes the username to be > >correct from the start. > > > Do you mean searching in the database? Or is that possible via web > interface? Afaik, it is not possible to search for unprivileged > users in the web interface, is it? Use the autocompleter or the Find all users who match: boxes. > I'd also like the user to be privileged. Is there a flag in the > database for that? It's available in the web ui after you search for the user. -kevin pgpyjhxTmMXMq.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Email address in use
El 18/11/11 17:33, Kevin Falcone escribió: On Fri, Nov 18, 2011 at 10:23:01AM +, Eduardo Suarez-Santana wrote: Is it possible to avoid this behaviour? Running RT-3.8. You can fix it by searching for the Unprivileged user and changing the username to John. You can change it longer-term by writing a local/lib/RT/User_Local.pm which overrides CanonicalizeUserInfo and causes the username to be correct from the start. Do you mean searching in the database? Or is that possible via web interface? Afaik, it is not possible to search for unprivileged users in the web interface, is it? I'd also like the user to be privileged. Is there a flag in the database for that? RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Email address in use
On Fri, Nov 18, 2011 at 10:23:01AM +, Eduardo Suarez-Santana wrote: > I am autocreating users from apache client certificate > authentication. Everyone in my organization can access the site. > > However, there is a problem. Let's say John has never logged into > RT. Then, he sends a mail to the system. An unprivileged account is > created for him. Afterwards, he logs into the system and a > privileged account is created. > > But his email was already in the system, so his email is not > associated with his account. If I try to change by hand, I get > 'email address already in use'. > > Is it possible to avoid this behaviour? Running RT-3.8. You can fix it by searching for the Unprivileged user and changing the username to John. You can change it longer-term by writing a local/lib/RT/User_Local.pm which overrides CanonicalizeUserInfo and causes the username to be correct from the start. -kevin pgpfDdB6xgn25.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
