Re: [rt-users] Help with rt-mailgate
On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a reply and added an outside email address to the Cc. This 'outside' person replied to the ticket and was getting MAILER DAEMON about every hour on the hours or so. We bounced the RT session and that stopped it. From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or privileges. All this sounds good so far. From that point, I'm trying to figure out if it is sending itself a copy of that rejection and causing a loop. We don't use ParseCc's so we didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop from happening. That's all I can figure at the moment. My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of re-generative MAILER DAEMON of retry for a number of times or something that I could set to make it happen only once. I'm thinking the REGexp setting will resolve the problem. Kenn It sounds like you're using fetchmail, but you don't say how fetchmail is feeding mail into rt-mailgate. You really need to dig into your mail logs and figure out what the error flow is. -kevin On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: We've had a particular situation come up a couple times now where someone outside our approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into RT) and RT kicked it out, as it should have. However, it seems RT is continuing to send the error message over and over (days). Is there a for how long or a X times setting in rt-mailgate we can modify to stop this endless error message? Kenn You've not really provided a lot to go on. Is the original mail still in a postfix queue and being retried because rt-mailgate returns a TEMPFAIL error or something else? Without some actual data it is hard. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at [2]http://rtbook.bestpractical.com References Visible links 1. mailto:falc...@bestpractical.com 2. http://rtbook.bestpractical.com/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpDZR8hyJGvv.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with rt-mailgate
Kevin, Yep. I figured that. At least it will get me on the right track. Thanks. Kenn LBNL On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a reply and added an outside email address to the Cc. This 'outside' person replied to the ticket and was getting MAILER DAEMON about every hour on the hours or so. We bounced the RT session and that stopped it. From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or privileges. All this sounds good so far. From that point, I'm trying to figure out if it is sending itself a copy of that rejection and causing a loop. We don't use ParseCc's so we didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop from happening. That's all I can figure at the moment. My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of re-generative MAILER DAEMON of retry for a number of times or something that I could set to make it happen only once. I'm thinking the REGexp setting will resolve the problem. Kenn It sounds like you're using fetchmail, but you don't say how fetchmail is feeding mail into rt-mailgate. You really need to dig into your mail logs and figure out what the error flow is. -kevin On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: We've had a particular situation come up a couple times now where someone outside our approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into RT) and RT kicked it out, as it should have. However, it seems RT is continuing to send the error message over and over (days). Is there a for how long or a X times setting in rt-mailgate we can modify to stop this endless error message? Kenn You've not really provided a lot to go on. Is the original mail still in a postfix queue and being retried because rt-mailgate returns a TEMPFAIL error or something else? Without some actual data it is hard. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at [2]http://rtbook.bestpractical.com References Visible links 1. mailto:falc...@bestpractical.com 2. http://rtbook.bestpractical.com/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with rt-mailgate
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: We've had a particular situation come up a couple times now where someone outside our approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into RT) and RT kicked it out, as it should have. However, it seems RT is continuing to send the error message over and over (days). Is there a for how long or a X times setting in rt-mailgate we can modify to stop this endless error message? Kenn You've not really provided a lot to go on. Is the original mail still in a postfix queue and being retried because rt-mailgate returns a TEMPFAIL error or something else? Without some actual data it is hard. -kevin pgpoi8FQefSLz.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with rt-mailgate
Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a reply and added an outside email address to the Cc. This 'outside' person replied to the ticket and was getting MAILER DAEMON about every hour on the hours or so. We bounced the RT session and that stopped it. From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or privileges. All this sounds good so far. From that point, I'm trying to figure out if it is sending itself a copy of that rejection and causing a loop. We don't use ParseCc's so we didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop from happening. That's all I can figure at the moment. My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of re-generative MAILER DAEMON of retry for a number of times or something that I could set to make it happen only once. I'm thinking the REGexp setting will resolve the problem. Kenn LBNL On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: We've had a particular situation come up a couple times now where someone outside our approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into RT) and RT kicked it out, as it should have. However, it seems RT is continuing to send the error message over and over (days). Is there a for how long or a X times setting in rt-mailgate we can modify to stop this endless error message? Kenn You've not really provided a lot to go on. Is the original mail still in a postfix queue and being retried because rt-mailgate returns a TEMPFAIL error or something else? Without some actual data it is hard. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
