Re: [rt-users] Hierarchy View in 3.8
Click the links tab for a ticket, and then the Graph anchor in the upper right corner. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: Thanks Jerrad, I think I either don’t have it or I’m doing something wrong. Here is a screenshot of my Links tab You need to install graphviz -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. Thanks for your help From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 6:21 PM To: Helmuth Ramirez Cc: Jerrad Pierce; RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Helmuth Ramirez wrote: Thanks Jerrad, I think I either don't have it or I'm doing something wrong. Here is a screenshot of my Links tab You need to install graphviz -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. You should be able to just do another `make install' and start using it, assuming you have fulfilled all dependencies (check again with `make testdeps') -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Thanks Scott. From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 9:07 PM To: Helmuth Ramirez Cc: Jerrad Pierce; RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Helmuth Ramirez wrote: Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. You should be able to just do another `make install' and start using it, assuming you have fulfilled all dependencies (check again with `make testdeps') -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Hmm, have you tried clearing the object cache and logging out back in? -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj restarted httpd (just for good measure) logged in, still don't have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not. Thanks From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 9:23 PM To: Helmuth Ramirez Cc: Jerrad Pierce; RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Helmuth Ramirez wrote: ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Hmm, have you tried clearing the object cache and logging out back in? -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
More details I tried doing a configure with ./configure --with-web-user=apache --with-web-group=apache --with-modperl2 --with-mysql --enable-graphviz --enable-gd added the graphviz and gd to my original line. Once that was done it showed missing dependencies. Ran fixdeps and got everything except one thing...Graphviz! Now I'm really stuck. I installed Graphviz via yum but it seems the the testdeps script doesn't know its there?? If I rerun the make install would it 'see' it then? Sorry about the potentially elementary questions, but getting this feature to work is something we've been waiting for. Cheers! From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez Sent: Fri 8/15/2008 9:33 PM To: scott smith Cc: RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj restarted httpd (just for good measure) logged in, still don't have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Ok, I spoke a wee bit too soon. I have the graph option, but when I go to graph something I don't get the pretty chart. I get this in my log Error: Layout was not done. Missing layout plugins? I guess its just a little something I'm missing? From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez Sent: Fri 8/15/2008 9:59 PM To: scott smith Cc: RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Ok, I got it! I had installed GraphViz via yum, BUT I was missing 'perl-GraphViz'. Once I installed that I got the Graph option! Thanks to Scott and Jerrad for your help and patience! Have a great weekend. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
