Re: [rt-users] Issues After Upgrading to 4.4

[Satyajeet Singh]

HI Chris,

I already tried the solution given at this link but with no success, I also
think that this is not the same issue, because for root user it is working
fine but for others its assuming that the time entered in custom DateTime
field is in GMT, hence rt is converting it to +4:00 to match the actual
timezone.



--
Kind Regards,
Satyajeet Singh
Dubai: +971 551185369
India: +91 9911547664

On 3 March 2016 at 11:55, Christian Loos  wrote:

> Hi,
>
> if you use mod_perl, then the docs have the answer:
> https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx
>
> Chris
>
> Am 11.02.2016 um 18:45 schrieb Satyajeet Singh:
> > Hi All,
> >
> > After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
> > entered by non root users is being considered as UTC irrespective of
> > what timezone has been set in RT_SIteConfig. For en example, with
> > Asia/Dubai (UTC +4) as a time zone, when I select 6:00 PM and create the
> > ticket, it gets displayed as 10:00PM. However there is no such issues
> > when logged in as root.
>
>
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Issues After Upgrading to 4.4

[Christian Loos]

Hi,

if you use mod_perl, then the docs have the answer:
https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx

Chris

Am 11.02.2016 um 18:45 schrieb Satyajeet Singh:
> Hi All,
> 
> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
> entered by non root users is being considered as UTC irrespective of
> what timezone has been set in RT_SIteConfig. For en example, with
> Asia/Dubai (UTC +4) as a time zone, when I select 6:00 PM and create the
> ticket, it gets displayed as 10:00PM. However there is no such issues
> when logged in as root.

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Issues After Upgrading to 4.4

[Satyajeet Singh]

Dear Sean,

Did you manage to find any solution for this. Apologies, but we are
planning t update to 4.4 for new features but not able to do it due to this
issue.

Thanks a lot for your help.


--
Kind Regards,
Satyajeet Singh
Dubai: +971 551185369
India: +91 9911547664

On 17 February 2016 at 09:35, Satyajeet Singh  wrote:

> Hi Sean,
>
> Thanks for replying, I checked that, its system default for all the
> unprivileged users and it is set as Asia/Dubai on OS and in RT_SiteConfig.pm
>
>
>
>
> On 16 February 2016 at 22:05, Sean Ellefson  wrote:
>
>> HI Satyajeet,
>>
>> Have you checked the locale settings under your user options?  There's an
>> option for listing all dates under GMT next to others around your timezone.
>>
>> On Sat, Feb 13, 2016 at 9:55 PM, Satyajeet Singh 
>> wrote:
>>
>>> Hi All,
>>>
>>> Did anyone face this issue ?
>>>
>>>
>>>
>>> --
>>> Kind Regards,
>>> Satyajeet Singh
>>> Dubai: +971 551185369
>>> India: +91 9911547664
>>>
>>> On 11 February 2016 at 21:45, Satyajeet Singh 
>>> wrote:
>>>
 Hi All,

 After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
 entered by non root users is being considered as UTC irrespective of what
 timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai
 (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it
 gets displayed as 10:00PM. However there is no such issues when logged in
 as root.

 Appreciate your immediate support on this.

 Thank you
 --
 Kind Regards,
 Jeet

>>>
>>>
>>> -
>>> RT 4.4 and RTIR Training Sessions (
>>> http://bestpractical.com/services/training.html)
>>> * Hamburg Germany - March 14 & 15, 2016
>>> * Washington DC - May 23 & 24, 2016
>>>
>>
>>
>>
>> --
>>
>> Sean Ellefson
>> Linux Systems Administrator - Computer Infrastructure Services
>> Office of Information Technologies
>> Portland State University
>> Phone: 503-725-9157
>> scel...@pdx.edu
>>
>>
>>
>
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Issues After Upgrading to 4.4

[Satyajeet Singh]

Hi Sean,

Thanks for replying, I checked that, its system default for all the
unprivileged users and it is set as Asia/Dubai on OS and in RT_SiteConfig.pm




On 16 February 2016 at 22:05, Sean Ellefson  wrote:

> HI Satyajeet,
>
> Have you checked the locale settings under your user options?  There's an
> option for listing all dates under GMT next to others around your timezone.
>
> On Sat, Feb 13, 2016 at 9:55 PM, Satyajeet Singh 
> wrote:
>
>> Hi All,
>>
>> Did anyone face this issue ?
>>
>>
>>
>> --
>> Kind Regards,
>> Satyajeet Singh
>> Dubai: +971 551185369
>> India: +91 9911547664
>>
>> On 11 February 2016 at 21:45, Satyajeet Singh 
>> wrote:
>>
>>> Hi All,
>>>
>>> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
>>> entered by non root users is being considered as UTC irrespective of what
>>> timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai
>>> (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it
>>> gets displayed as 10:00PM. However there is no such issues when logged in
>>> as root.
>>>
>>> Appreciate your immediate support on this.
>>>
>>> Thank you
>>> --
>>> Kind Regards,
>>> Jeet
>>>
>>
>>
>> -
>> RT 4.4 and RTIR Training Sessions (
>> http://bestpractical.com/services/training.html)
>> * Hamburg Germany - March 14 & 15, 2016
>> * Washington DC - May 23 & 24, 2016
>>
>
>
>
> --
>
> Sean Ellefson
> Linux Systems Administrator - Computer Infrastructure Services
> Office of Information Technologies
> Portland State University
> Phone: 503-725-9157
> scel...@pdx.edu
>
>
>
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Issues After Upgrading to 4.4

[Satyajeet Singh]

Hi All,

Did anyone face this issue ?



--
Kind Regards,
Satyajeet Singh
Dubai: +971 551185369
India: +91 9911547664

On 11 February 2016 at 21:45, Satyajeet Singh  wrote:

> Hi All,
>
> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
> entered by non root users is being considered as UTC irrespective of what
> timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai
> (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it
> gets displayed as 10:00PM. However there is no such issues when logged in
> as root.
>
> Appreciate your immediate support on this.
>
> Thank you
> --
> Kind Regards,
> Jeet
>
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016