Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Andrew Marosi amarosi at luminance.us.com writes: Ensure you turned on logging in your siteconfig: Set($LogToFile, 'debug'); # debug is very noisy You can try critical, warning, or error if you don’t want to be overloaded with noise Make sure your apache user can write to the log directory -Andy From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Max McGrathSent: Thursday, May 24, 2012 12:51 PMTo: rt-users at lists.bestpractical.comSubject: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 Hi All - Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I'm not entirely sure where RT is getting it's config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't. I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working. When I go out to Tools -- Configuration -- Tools -- System Configuration I am receiving the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place Any advice??--Max McGrathNetwork AdministratorCarthage College262-552-5512mmcgrath at carthage.edu Change owner for /opt/rt4 to www-data (apache user)
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
On 05/24/2012 03:50 PM, Max McGrath wrote: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it Read your webserver's error logs. RT may also be logging to syslog if you've configured it.
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Ensure you turned on logging in your siteconfig: Set($LogToFile, 'debug'); # debug is very noisy You can try critical, warning, or error if you don't want to be overloaded with noise Make sure your apache user can write to the log directory -Andy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max McGrath Sent: Thursday, May 24, 2012 12:51 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 Hi All - Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I'm not entirely sure where RT is getting it's config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't. I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working. When I go out to Tools -- Configuration -- Tools -- System Configuration I am receiving the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place Any advice?? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edumailto:mmcgr...@carthage.edu
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
After many hours I finally got it working on my previously dev RT box. Took multiple runs of make database-upgrade, but did a swing migration of the db and all is well. -Andy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, May 24, 2012 1:07 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 On 05/24/2012 03:50 PM, Max McGrath wrote: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it Read your webserver's error logs. RT may also be logging to syslog if you've configured it.
Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6
Thanks for the hint on the logs -- using debug now and it seems to have pointed me in some kind of direction. And yes...going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, May 24, 2012 at 3:52 PM, Andrew Marosi amar...@luminance.us.comwrote: After many hours I finally got it working on my previously dev RT box. Took multiple runs of make database-upgrade, but did a swing migration of the db and all is well. -Andy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, May 24, 2012 1:07 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 On 05/24/2012 03:50 PM, Max McGrath wrote: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it Read your webserver's error logs. RT may also be logging to syslog if you've configured it.
