Re: [rt-users] RTx::Calendar Not Displaying
Good point Shawn: there is a Calendar link at the top of the Search Results page, along with Edit Search, Graph, etc, and it shows the filtered results in a Calendar format. Interestingly though, sometimes it shows the task details in a hover-over box, other times it embeds the details right in the calendar. Refreshing the page a couple of times brings the hover-over back. The Calendar link itself doesn't always appear either and I have to refresh a time or two to see it. Any ideas what would cause that? Thanks much- Lee MyCalendar is included in $HomepageComponents (below) but nothing related to Calendar appears on the homepage. In fact, if I comment out the $HomepageComponents line completely and restart the web server, the homepage still looks the same, even if I clear my browser cache. How could that be? Just adding it to HomepageComponents doesn't make it show up on your homepage, it makes it available. You need to click on Preferences -> RT at a Glance -kevin I have the ExternalAuth plugin configured in the same RT_SiteConfig.pm file (below) and it is working fine. Search on "Calendar" and "calendar" shows no results. Also note that this is searching for tickets that are *about* calendars. You should see a link to the calendar from the tickets search results page alongside other display formats like spreadsheet and chart. Shawn
Re: [rt-users] RTx::Calendar Not Displaying
On 11/01/06 10:38, Kevin Falcone wrote: On Wed, Jan 05, 2011 at 09:09:44AM -0800, Lee Hughes wrote: MyCalendar is included in $HomepageComponents (below) but nothing related to Calendar appears on the homepage. In fact, if I comment out the $HomepageComponents line completely and restart the web server, the homepage still looks the same, even if I clear my browser cache. How could that be? Just adding it to HomepageComponents doesn't make it show up on your homepage, it makes it available. You need to click on Preferences -> RT at a Glance -kevin I have the ExternalAuth plugin configured in the same RT_SiteConfig.pm file (below) and it is working fine. Search on "Calendar" and "calendar" shows no results. Also note that this is searching for tickets that are *about* calendars. You should see a link to the calendar from the tickets search results page alongside other display formats like spreadsheet and chart. Shawn Are there any screenshots of what the Calendar links/pages should look like? Is it possible to insert debug statements somewhere to verify that the Calendar plugin is actually getting called? Thanks very much for the help. Lee Date: Tue, 4 Jan 2011 17:18:23 -0500 From: Kevin Falcone To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTx::Calendar Not Displaying Message-ID:<20110104221823.gv65...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: I cleared the Mason cache but still don't see any Calendar links. Where should I see links, and how would I go about enabling basic tracing to see if the Calendar module is even being called? You didn't say where you looked for the calendars. Did you try editing your homepage to include the MyCalendar widget? Did you do a search and look for the calendar link? -kevin I've installed and configured RTx::Calendar per the instructions and restarted the web server but don't see any links to it anywhere. I have syslogging set to debug but no errors are logged. Here are the relevant settings from RT_SiteConfig.pm: # Calendar Plugin require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); # enable all plugins Set(@Plugins,qw( RT::Authen::ExternalAuth RTx::Calendar )); Any ideas what I'm missing? Did you clear the Mason cache? rm -rf /usr/local/rt3/var/mason_data/obj/* See http://requesttracker.wikia.com/wiki/CleanMasonCache for details.
Re: [rt-users] RTx::Calendar Not Displaying
Enabling MyCalendar under Preferences > RT at a Glance, and fixing missing file/directory permissions for the plugin, did the trick. Calendar now displays on RT at a Glance (Home) and Edit Query > Advanced > Calendar. Thanks very much for everyone's help. Lee MyCalendar is included in $HomepageComponents (below) but nothing related to Calendar appears on the homepage. In fact, if I comment out the $HomepageComponents line completely and restart the web server, the homepage still looks the same, even if I clear my browser cache. How could that be? Just adding it to HomepageComponents doesn't make it show up on your homepage, it makes it available. You need to click on Preferences -> RT at a Glance -kevin I have the ExternalAuth plugin configured in the same RT_SiteConfig.pm file (below) and it is working fine. Search on "Calendar" and "calendar" shows no results. Are there any screenshots of what the Calendar links/pages should look like? Is it possible to insert debug statements somewhere to verify that the Calendar plugin is actually getting called? Thanks very much for the help. Lee >Date: Tue, 4 Jan 2011 17:18:23 -0500 >From: Kevin Falcone >To: rt-users@lists.bestpractical.com >Subject: Re: [rt-users] RTx::Calendar Not Displaying >Message-ID: <20110104221823.gv65...@jibsheet.com> >Content-Type: text/plain; charset="us-ascii" > >On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: >>I cleared the Mason cache but still don't see any Calendar links. >>Where should I see links, and how would I go about enabling basic >>tracing to see if the Calendar module is even being called? > >You didn't say where you looked for the calendars. >Did you try editing your homepage to include the MyCalendar widget? >Did you do a search and look for the calendar link? > >-kevin > >>>>I've installed and configured RTx::Calendar per the instructions and >>>>restarted the web server but don't see any links to it anywhere. I have >>>>syslogging set to debug but no errors are logged. >>>> >>>>Here are the relevant settings from RT_SiteConfig.pm: >>>> >>>># Calendar Plugin >>>>require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; >>>>Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar >>>>MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); >>>> >>>># enable all plugins >>>>Set(@Plugins,qw( >>>>RT::Authen::ExternalAuth >>>>RTx::Calendar >>>>)); >>>> >>>>Any ideas what I'm missing? >>> >>>Did you clear the Mason cache? >>> >>>rm -rf /usr/local/rt3/var/mason_data/obj/* >>> >>>See http://requesttracker.wikia.com/wiki/CleanMasonCache for details. >>>
Re: [rt-users] RTx::Calendar Not Displaying
On Wed, Jan 05, 2011 at 09:09:44AM -0800, Lee Hughes wrote: > MyCalendar is included in $HomepageComponents (below) but nothing > related to Calendar appears on the homepage. In fact, if I comment > out the $HomepageComponents line completely and restart the web > server, the homepage still looks the same, even if I clear my > browser cache. How could that be? Just adding it to HomepageComponents doesn't make it show up on your homepage, it makes it available. You need to click on Preferences -> RT at a Glance -kevin > I have the ExternalAuth plugin configured in the same > RT_SiteConfig.pm file (below) and it is working fine. > > Search on "Calendar" and "calendar" shows no results. > > Are there any screenshots of what the Calendar links/pages should look like? > > Is it possible to insert debug statements somewhere to verify that > the Calendar plugin is actually getting called? > > Thanks very much for the help. > > Lee > > >Date: Tue, 4 Jan 2011 17:18:23 -0500 > >From: Kevin Falcone > >To: rt-users@lists.bestpractical.com > >Subject: Re: [rt-users] RTx::Calendar Not Displaying > >Message-ID: <20110104221823.gv65...@jibsheet.com> > >Content-Type: text/plain; charset="us-ascii" > > > >On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: > >>I cleared the Mason cache but still don't see any Calendar links. > >>Where should I see links, and how would I go about enabling basic > >>tracing to see if the Calendar module is even being called? > > > >You didn't say where you looked for the calendars. > >Did you try editing your homepage to include the MyCalendar widget? > >Did you do a search and look for the calendar link? > > > >-kevin > > > >>>>I've installed and configured RTx::Calendar per the instructions and > >>>>restarted the web server but don't see any links to it anywhere. I have > >>>>syslogging set to debug but no errors are logged. > >>>> > >>>>Here are the relevant settings from RT_SiteConfig.pm: > >>>> > >>>># Calendar Plugin > >>>>require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; > >>>>Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar > >>>>MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); > >>>> > >>>># enable all plugins > >>>>Set(@Plugins,qw( > >>>>RT::Authen::ExternalAuth > >>>>RTx::Calendar > >>>>)); > >>>> > >>>>Any ideas what I'm missing? > >>> > >>>Did you clear the Mason cache? > >>> > >>>rm -rf /usr/local/rt3/var/mason_data/obj/* > >>> > >>>See http://requesttracker.wikia.com/wiki/CleanMasonCache for details. > >>> pgpKKgjhE2Qk3.pgp Description: PGP signature
Re: [rt-users] RTx::Calendar Not Displaying
MyCalendar is included in $HomepageComponents (below) but nothing related to Calendar appears on the homepage. In fact, if I comment out the $HomepageComponents line completely and restart the web server, the homepage still looks the same, even if I clear my browser cache. How could that be? I have the ExternalAuth plugin configured in the same RT_SiteConfig.pm file (below) and it is working fine. Search on "Calendar" and "calendar" shows no results. Are there any screenshots of what the Calendar links/pages should look like? Is it possible to insert debug statements somewhere to verify that the Calendar plugin is actually getting called? Thanks very much for the help. Lee Date: Tue, 4 Jan 2011 17:18:23 -0500 From: Kevin Falcone To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTx::Calendar Not Displaying Message-ID: <20110104221823.gv65...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: I cleared the Mason cache but still don't see any Calendar links. Where should I see links, and how would I go about enabling basic tracing to see if the Calendar module is even being called? You didn't say where you looked for the calendars. Did you try editing your homepage to include the MyCalendar widget? Did you do a search and look for the calendar link? -kevin >>I've installed and configured RTx::Calendar per the instructions and >>restarted the web server but don't see any links to it anywhere. I have >>syslogging set to debug but no errors are logged. >> >>Here are the relevant settings from RT_SiteConfig.pm: >> >># Calendar Plugin >>require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; >>Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar >>MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); >> >># enable all plugins >>Set(@Plugins,qw( >>RT::Authen::ExternalAuth >>RTx::Calendar >>)); >> >>Any ideas what I'm missing? > >Did you clear the Mason cache? > >rm -rf /usr/local/rt3/var/mason_data/obj/* > >See http://requesttracker.wikia.com/wiki/CleanMasonCache for details. >
Re: [rt-users] RTx::Calendar Not Displaying
On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: > I cleared the Mason cache but still don't see any Calendar links. > Where should I see links, and how would I go about enabling basic > tracing to see if the Calendar module is even being called? You didn't say where you looked for the calendars. Did you try editing your homepage to include the MyCalendar widget? Did you do a search and look for the calendar link? -kevin > >>I've installed and configured RTx::Calendar per the instructions and > >>restarted the web server but don't see any links to it anywhere. I have > >>syslogging set to debug but no errors are logged. > >> > >>Here are the relevant settings from RT_SiteConfig.pm: > >> > >># Calendar Plugin > >>require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; > >>Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar > >>MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); > >> > >># enable all plugins > >>Set(@Plugins,qw( > >>RT::Authen::ExternalAuth > >>RTx::Calendar > >>)); > >> > >>Any ideas what I'm missing? > > > >Did you clear the Mason cache? > > > >rm -rf /usr/local/rt3/var/mason_data/obj/* > > > >See http://requesttracker.wikia.com/wiki/CleanMasonCache for details. > > > > > pgpdIaFOd5QLS.pgp Description: PGP signature
Re: [rt-users] RTx::Calendar Not Displaying
I cleared the Mason cache but still don't see any Calendar links. Where should I see links, and how would I go about enabling basic tracing to see if the Calendar module is even being called? BTW this is with RT 3.8.8 on PostgreSQL 9. Thanks much for the help. Lee I've installed and configured RTx::Calendar per the instructions and restarted the web server but don't see any links to it anywhere. I have syslogging set to debug but no errors are logged. Here are the relevant settings from RT_SiteConfig.pm: # Calendar Plugin require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); # enable all plugins Set(@Plugins,qw( RT::Authen::ExternalAuth RTx::Calendar )); Any ideas what I'm missing? Did you clear the Mason cache? rm -rf /usr/local/rt3/var/mason_data/obj/* See http://requesttracker.wikia.com/wiki/CleanMasonCache for details.
Re: [rt-users] RTx::Calendar Not Displaying
Lee Hughes wrote, On 12/29/10 7:01 PM: I've installed and configured RTx::Calendar per the instructions and restarted the web server but don't see any links to it anywhere. I have syslogging set to debug but no errors are logged. Here are the relevant settings from RT_SiteConfig.pm: # Calendar Plugin require '/usr/local/rt3/local/plugins/RTx-Calendar/lib/RTx/Calendar.pm'; Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]); # enable all plugins Set(@Plugins,qw( RT::Authen::ExternalAuth RTx::Calendar )); Any ideas what I'm missing? Did you clear the Mason cache? rm -rf /usr/local/rt3/var/mason_data/obj/* See http://requesttracker.wikia.com/wiki/CleanMasonCache for details.
