Re: [rt-users] Special situation and Custom Fields
On Wed, Jun 23, 2010 at 10:00:51AM -0700, Kenneth Crocker wrote: Getting rights of almost any kind, especially in terms of tickets (ie. Ticket Custom Fields), requires a user to be privileged. You can certainly grant rights to the Unprivileged or Everyone group The problem Joe is having is because RT needs to load the Queue and then ask it about queue specific ticket custom fields, but it can't get there from here because it can't load the queue -kevin I'm curious; why, exactly, do you have a problem with allowing SeeQueue to everyone? Kenn LBNL On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby [1]ki...@umbc.edu wrote: I have a queue setup for Everyone to have CreateTicket but not SeeQueue. We did this on purpose so the general unpriviliged user would not see the queue but we wanted it available to unprivileged faculty via the url for create ticket with the queue number as an entry point on a special faculty web page This part really works quite well and my users are very happy however I have a custom field which is setup to have Everyone See and Modify it but from what I can tell only those who can actually see the queue see the custom fields. Does anyone know of something else I need to setup? Thanks in advance pgpv5RDKA5lwc.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Special situation and Custom Fields
Joe, Getting rights of almost any kind, especially in terms of tickets (ie. Ticket Custom Fields), requires a user to be privileged. I'm curious; why, exactly, do you have a problem with allowing SeeQueue to everyone? Kenn LBNL On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby ki...@umbc.edu wrote: I have a queue setup for Everyone to have CreateTicket but not SeeQueue. We did this on purpose so the general unpriviliged user would not see the queue but we wanted it available to unprivileged faculty via the url for create ticket with the queue number as an entry point on a special faculty web page This part really works quite well and my users are very happy however I have a custom field which is setup to have Everyone See and Modify it but from what I can tell only those who can actually see the queue see the custom fields. Does anyone know of something else I need to setup? Thanks in advance Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
