Re: [rt-users] Upgrade 3.2.2 to 3.8.7
once you have untarred the RT 3.8.7 transport archive, in the resulting rt-3.8.7 directory, you should read the UPGRADING and UPGRADING.mysql documents : they contains the answers to all your questions (they guided me successfully for my own upgrade) --- Robert GRASSO System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Andrew Best Envoyé : 10 juin 2010 03:58 À : rt-users@lists.bestpractical.com Objet : [rt-users] Upgrade 3.2.2 to 3.8.7 Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to 3.8.7. The plan is pretty straight forward. Run up new Ubuntu 10.04 host, install and configure blank 3.8.7 instance as per Ubuntu packages. Dump database on old 3.2.2 host, import database onto new Ubuntu host. Run necessary upgrade scripts. Just like http://wiki.bestpractical.com/view/MigrateToNewServer. What I would like assistance with is determining what order of upgrades I need to run to get the database to upgrade successfully. I have read about the rt-setup-database which looks like it should do what needs to be done automagically. Perhaps there's some caveats im missing? Can anyone share a clue? cheers Andrew -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade 3.2.2 to 3.8.7
Exactly what I did after posting this. In combination with the Wiki entry I posted I successfully did a test upgrade. I was mightly impressed with the performance and the ease of the upgrade. Nice work from the people that made it so painless. Thank you. The only problem we had at the end was the Owner field displaying ALL requesters in the DB. Its a privs issue though. Once I revoked all the privs and set them up again from scratch the problem went away. Is there a method to reset all privs on an RT instance? Ive also got a priv I cannot revoke. I have a group with the AdminCustomFields priviledge. I get a canonicalization error when I try and revoke it. Sorry I dont have the full error in front of me at the moment. Anyone got any suggestions? cheers Andrew On 10 June 2010 19:28, Robert Grasso robert.grasso...@cedrat.comrobert.grasso%2...@cedrat.com wrote: once you have untarred the RT 3.8.7 transport archive, in the resulting rt-3.8.7 directory, you should read the UPGRADING and UPGRADING.mysql documents : they contains the answers to all your questions (they guided me successfully for my own upgrade) -Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Andrew Best Envoyé : 10 juin 2010 03:58 À : rt-users@lists.bestpractical.com Objet : [rt-users] Upgrade 3.2.2 to 3.8.7 Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to 3.8.7. The plan is pretty straight forward. Run up new Ubuntu 10.04 host, install and configure blank 3.8.7 instance as per Ubuntu packages. Dump database on old 3.2.2 host, import database onto new Ubuntu host. Run necessary upgrade scripts. Just like http://wiki.bestpractical.com/view/MigrateToNewServer. What I would like assistance with is determining what order of upgrades I need to run to get the database to upgrade successfully. I have read about the rt-setup-database which looks like it should do what needs to be done automagically. Perhaps there's some caveats im missing? Can anyone share a clue? -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade 3.2.2 to 3.8.7
Here is the exact error message. Invalid right. Couldn't canonicalize right 'AdminCustomFields' In the list of New rights there is a right called 'AdminCustomField' so somehow we have this non-existent right in our config. I'm looking around for fixes now. As a note, if I revoke this right BEFORE I do the migration it is removed from the group without a problem. On 10 June 2010 20:57, Andrew Best festi...@gmail.com wrote: Ive also got a priv I cannot revoke. I have a group with the AdminCustomFields priviledge. I get a canonicalization error when I try and revoke it. Sorry I dont have the full error in front of me at the moment. Anyone got any suggestions? -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
