subject:"Re\: \[rt\-users\] how to access content for an attachment in scrip\?"

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-27 Thread Jennings, Barbara

Just checking John, if this worked. We have a problem with attachments as well 
- we are not able to search for non-text attachments. The search just won't 
return anything that is non-text.

Barbara Jennings
Sandia National Laboratories - Albuquerque
Organization 6924 - NISAC Support
(505)845-8554
bjje...@sandia.gov





2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-07 Thread John Alberts

Thank you.  I'll give this a try tomorrow.  I figured there had to be a
simpler way to get what I wanted, but I am just fumbling around trying to
figure things out.  It actually took me almost 5 hours of trial and error
to get what I have working.

John







On 7/7/11 7:25 PM, "Thomas Sibley"  wrote:

>On 07/07/2011 07:21 PM, John Alberts wrote:
>> Thanks for the tip.  It led me in the right direction and I ended up
>>with
>> this, which finally works.
>> 
>> my $T_Obj = $self->TicketObj;
>>my $a = RT::Attachments->new($self->TransactionObj->CurrentUser);
>>my $b = RT::Attachments->new($self->TransactionObj->CurrentUser);
>>my $AttachObj = $self->TransactionObj->Attachments;
>>while ( $a = $AttachObj->Next ) {
>>   $b = $a;
>>   next unless $a->Filename eq "env-vars.txt";
>>}
>>my $content = $b->Content;
>
>The above will fail when env-vars.txt isn't the last attachment RT
>parsed.  Try this (untested) much simpler version:
>
>my $attachments = $self->TransactionObj->Attachments;
>my $content;
>while (my $attach = $attachments->Next) {
>if ($attach->Filename eq "env-vars.txt") {
>$content = $attach->Content;
>last; # we found it, no need to keep looking
>}
>}
># use $content for whatever you'd like here
>
>There are better, faster ways to do this than looping over the
>attachments, but looping is the easiest to understand.
>
>Thomas
>
>
>2011 Training: http://bestpractical.com/services/training.html



2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-07 Thread Thomas Sibley

On 07/07/2011 07:21 PM, John Alberts wrote:
> Thanks for the tip.  It led me in the right direction and I ended up with
> this, which finally works.
> 
> my $T_Obj = $self->TicketObj;
>my $a = RT::Attachments->new($self->TransactionObj->CurrentUser);
>my $b = RT::Attachments->new($self->TransactionObj->CurrentUser);
>my $AttachObj = $self->TransactionObj->Attachments;
>while ( $a = $AttachObj->Next ) {
>   $b = $a;
>   next unless $a->Filename eq "env-vars.txt";
>}
>my $content = $b->Content;

The above will fail when env-vars.txt isn't the last attachment RT
parsed.  Try this (untested) much simpler version:

my $attachments = $self->TransactionObj->Attachments;
my $content;
while (my $attach = $attachments->Next) {
if ($attach->Filename eq "env-vars.txt") {
$content = $attach->Content;
last; # we found it, no need to keep looking
}
}
# use $content for whatever you'd like here

There are better, faster ways to do this than looping over the
attachments, but looping is the easiest to understand.

Thomas


2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-07 Thread John Alberts

Thanks for the tip.  It led me in the right direction and I ended up with
this, which finally works.

my $T_Obj = $self->TicketObj;
   my $a = RT::Attachments->new($self->TransactionObj->CurrentUser);
   my $b = RT::Attachments->new($self->TransactionObj->CurrentUser);
   my $AttachObj = $self->TransactionObj->Attachments;
   while ( $a = $AttachObj->Next ) {
  $b = $a;
  next unless $a->Filename eq "env-vars.txt";
   }
   my $content = $b->Content;


I don't understand why I had to do this, but I had to assign $b = $a in
order to get access to the attachment content after I was outside of the
loop.  If I try $a->Content, I always get an error.  I assume it has to do
with the scope of $a, but my Perl skills are close to nil, and I couldn¹t
figure it out.

John





On 7/6/11 11:24 PM, "Mauricio Tavares"  wrote:

>On 07/06/2011 08:52 PM, John Alberts wrote:
>> I've found several unanswered questions in the mail list archives with
>> similar questions about looping through attachments.
>> I saw several times it suggested to loop through attachments using
>> something like
>> while ( my $AttachObj = $self->TransactionObj->Attachments->Next ) {
>> # do something with $AttachObj
>> }
>>
>> This code doesn't work because ->Next doesn't exist for the Attachment
>> object. Is there any other way to do this? Sorry if this is incredibly
>> simple to do. I'm not familiar with Perl and try to poke around and see
>> if I can figure it out.
>>
>   Take a look at the code I put in my question "Faking
>{$Transaction->Content()}." I still do not have an answer to my own
>question but it might be useful to you: see what I've done to locate all
>attachments. The multipart/mixed part AFAIK is just the list of all the
>other attachments or something like that. In other words, ignore it.
>About env-vars.txt, is it a plain text file or, say, a Windows one (with
>CRLF)? If that is the case, you might be able to select it (see the if
>statements I did for ideas) and print it out.
>
>
>>
>> --
>>
>> John Alberts
>>
>> Cloud Optimization Engineer
>>
>> Ex Libris (USA) Inc.
>> 1350 E. Touhy Ave. Suite 200 East
>> Des Plaines, IL 60018
>> Phone: 1-219-979-6560
>>
>> *Follow Ex Libris on Twitter: @exlibrisgroup
>> <http://twitter.com/ExLibrisGroup>*
>>
>>
>> From: John Alberts > <mailto:john.albe...@exlibrisgroup.com>>
>> Date: Wed, 6 Jul 2011 22:01:47 +
>> To: "rt-users@lists.bestpractical.com
>> <mailto:rt-users@lists.bestpractical.com>"
>> ><mailto:rt-users@lists.bestpractical.com>>
>> Subject: Re: [rt-users] how to access content for an attachment in
>>scrip?
>>
>> Using the rt console, I can see that there are actually 3 attachments,
>> even though the I only sent one and the web ui only shows 1, so I'm sure
>> the problem is that I'm selecting the wrong attachment.
>>
>> Here's what I see from the console.
>> ./rt show 2075/attachments
>> 19671: (Unnamed) (multipart/mixed / 0b),
>> 19672: (Unnamed) (text/plain / 305b),
>> 19673: env-vars.txt (application/octet-stream / 16.8k)
>>
>>
>> The attachment I would like will always be named env-vars.txt. How can I
>> get the contents for the attachment name env-vars.txt?
>>
>> Thanks
>>
>> John
>>
>>
>> From: John Alberts > <mailto:john.albe...@exlibrisgroup.com>>
>> Date: Wed, 6 Jul 2011 20:06:34 +
>> To: "rt-users@lists.bestpractical.com
>> <mailto:rt-users@lists.bestpractical.com>"
>> ><mailto:rt-users@lists.bestpractical.com>>
>> Subject: [rt-users] how to access content for an attachment in scrip?
>>
>> Hi. I'm trying to customize the scrip shown at the bottom of this wiki
>> page: 
>>http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
>>
>> I know there is an extension that does merging, but I want to do some
>> other things with the Nagios variables I have attached as a plain text
>> file to the ticket that Nagios creates in RT.
>> The first few lines in the scrip attempt to get the content of an
>> attachment and put it in a variable named $content. I suspected that
>> this was not working, so I added a debug line to dump the contents of
>> $contents and it is empty.
>>
>> Here is the scrip code.
>> my $T_Obj = $self->TicketObj;
>> my $AttachObj = $self->TransactionObj->Attachments->First;
>> my $content =

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-06 Thread Mauricio Tavares


On 07/06/2011 08:52 PM, John Alberts wrote:

I've found several unanswered questions in the mail list archives with
similar questions about looping through attachments.
I saw several times it suggested to loop through attachments using
something like
while ( my $AttachObj = $self->TransactionObj->Attachments->Next ) {
# do something with $AttachObj
}

This code doesn't work because ->Next doesn't exist for the Attachment
object. Is there any other way to do this? Sorry if this is incredibly
simple to do. I'm not familiar with Perl and try to poke around and see
if I can figure it out.

	Take a look at the code I put in my question "Faking 
{$Transaction->Content()}." I still do not have an answer to my own 
question but it might be useful to you: see what I've done to locate all 
attachments. The multipart/mixed part AFAIK is just the list of all the 
other attachments or something like that. In other words, ignore it. 
About env-vars.txt, is it a plain text file or, say, a Windows one (with 
CRLF)? If that is the case, you might be able to select it (see the if 
statements I did for ideas) and print it out.





--

John Alberts

Cloud Optimization Engineer

Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560

*Follow Ex Libris on Twitter: @exlibrisgroup
<http://twitter.com/ExLibrisGroup>*


From: John Alberts mailto:john.albe...@exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 22:01:47 +
To: "rt-users@lists.bestpractical.com
<mailto:rt-users@lists.bestpractical.com>"
mailto:rt-users@lists.bestpractical.com>>
Subject: Re: [rt-users] how to access content for an attachment in scrip?

Using the rt console, I can see that there are actually 3 attachments,
even though the I only sent one and the web ui only shows 1, so I'm sure
the problem is that I'm selecting the wrong attachment.

Here's what I see from the console.
./rt show 2075/attachments
19671: (Unnamed) (multipart/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)


The attachment I would like will always be named env-vars.txt. How can I
get the contents for the attachment name env-vars.txt?

Thanks

John


From: John Alberts mailto:john.albe...@exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 20:06:34 +
To: "rt-users@lists.bestpractical.com
<mailto:rt-users@lists.bestpractical.com>"
mailto:rt-users@lists.bestpractical.com>>
Subject: [rt-users] how to access content for an attachment in scrip?

Hi. I'm trying to customize the scrip shown at the bottom of this wiki
page: http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

I know there is an extension that does merging, but I want to do some
other things with the Nagios variables I have attached as a plain text
file to the ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an
attachment and put it in a variable named $content. I suspected that
this was not working, so I added a debug line to dump the contents of
$contents and it is empty.

Here is the scrip code.
my $T_Obj = $self->TicketObj;
my $AttachObj = $self->TransactionObj->Attachments->First;
my $content = $AttachObj->Content;
$RT::Logger->debug("Contents: " . $content);


The log output shows:
[Wed Jul 6 19:47:49 2011] [debug]: Contents: ((eval 3934):4)


The attachment is attached to the ticket. I can see it in the web ui and
can open and read it with no problems. Any idea what I'm doing wrong here?


Thanks


John


 2011 Training: http://bestpractical.com/services/training.html
 2011 Training: http://bestpractical.com/services/training.html





2011 Training: http://bestpractical.com/services/training.html




2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-06 Thread John Alberts

I've found several unanswered questions in the mail list archives with similar 
questions about looping through attachments.
I saw several times it suggested to loop through attachments using something 
like
   while ( my $AttachObj = $self->TransactionObj->Attachments->Next ) {
   # do something with $AttachObj
   }

This code doesn't work because ->Next doesn't exist for the Attachment object. 
Is there any other way to do this?  Sorry if this is incredibly simple to do.  
I'm not familiar with Perl and try to poke around and see if I can figure it 
out.


--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave.  Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560

Follow Ex Libris on Twitter: @exlibrisgroup<http://twitter.com/ExLibrisGroup>

From: John Alberts 
mailto:john.albe...@exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 22:01:47 +
To: "rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>" 
mailto:rt-users@lists.bestpractical.com>>
Subject: Re: [rt-users] how to access content for an attachment in scrip?

Using the rt console, I can see that there are actually 3 attachments, even 
though the I only sent one and the web ui only shows 1, so I'm sure the problem 
is that I'm selecting the wrong attachment.

Here's what I see from the console.
./rt show 2075/attachments
19671: (Unnamed) (multipart/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)


The attachment I would like will always be named env-vars.txt.  How can I get 
the contents for the attachment name env-vars.txt?

Thanks

John


From: John Alberts 
mailto:john.albe...@exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 20:06:34 +
To: "rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>" 
mailto:rt-users@lists.bestpractical.com>>
Subject: [rt-users] how to access content for an attachment in scrip?

Hi. I'm trying to customize the scrip shown at the bottom of this wiki page: 
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

I know there is an extension that does merging, but I want to do some other 
things with the Nagios variables I have attached as a plain text file to the 
ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an attachment 
and put it in a variable named $content.  I suspected that this was not 
working, so I added a debug line to dump the contents of $contents and it is 
empty.

Here is the scrip code.
   my $T_Obj = $self->TicketObj;
   my $AttachObj = $self->TransactionObj->Attachments->First;
   my $content = $AttachObj->Content;
   $RT::Logger->debug("Contents: " . $content);


The log output shows:
[Wed Jul  6 19:47:49 2011] [debug]:  Contents: ((eval 3934):4)


The attachment is attached to the ticket.  I can see it in the web ui and can 
open and read it with no problems.  Any idea what I'm doing wrong here?


Thanks


John


 2011 Training: http://bestpractical.com/services/training.html
 2011 Training: http://bestpractical.com/services/training.html


2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] how to access content for an attachment in scrip?

2011-07-06 Thread John Alberts

Using the rt console, I can see that there are actually 3 attachments, even 
though the I only sent one and the web ui only shows 1, so I'm sure the problem 
is that I'm selecting the wrong attachment.

Here's what I see from the console.
./rt show 2075/attachments
19671: (Unnamed) (multipart/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)


The attachment I would like will always be named env-vars.txt.  How can I get 
the contents for the attachment name env-vars.txt?

Thanks

John


From: John Alberts 
mailto:john.albe...@exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 20:06:34 +
To: "rt-users@lists.bestpractical.com" 
mailto:rt-users@lists.bestpractical.com>>
Subject: [rt-users] how to access content for an attachment in scrip?

Hi. I'm trying to customize the scrip shown at the bottom of this wiki page: 
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

I know there is an extension that does merging, but I want to do some other 
things with the Nagios variables I have attached as a plain text file to the 
ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an attachment 
and put it in a variable named $content.  I suspected that this was not 
working, so I added a debug line to dump the contents of $contents and it is 
empty.

Here is the scrip code.
   my $T_Obj = $self->TicketObj;
   my $AttachObj = $self->TransactionObj->Attachments->First;
   my $content = $AttachObj->Content;
   $RT::Logger->debug("Contents: " . $content);


The log output shows:
[Wed Jul  6 19:47:49 2011] [debug]:  Contents: ((eval 3934):4)


The attachment is attached to the ticket.  I can see it in the web ui and can 
open and read it with no problems.  Any idea what I'm doing wrong here?


Thanks


John


 2011 Training: http://bestpractical.com/services/training.html


2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] how to access content for an attachment in scrip?

Re: [rt-users] how to access content for an attachment in scrip?

Re: [rt-users] how to access content for an attachment in scrip?

Re: [rt-users] how to access content for an attachment in scrip?

Re: [rt-users] how to access content for an attachment in scrip?

Re: [rt-users] how to access content for an attachment in scrip?

Re: [rt-users] how to access content for an attachment in scrip?

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