Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
On 02/06/2012 04:42 PM, Kevin Falcone wrote: > This means that you can render content into an iframe using the value > of the custom field. > > If your user selected "Foo" from a custom field, RT can make a call to > an external webservice with Foo and some other information and then > iframe the data into Ticket/Display.html (assuming you don't violate > any of the security restrictions on iframes). Custom Fields which include content from a URL don't use an iframe; they make an ajax request and insert the resulting HTML into the page. Unlike the iframe approach, the ajax approach requires cross domain policies to be in place if you're fetching a url on another domain. To get around the cross-domain restriction, you can either write a shim residing on the same host as RT that proxies the request/response, or implement the cross-origin resource sharing headers (http://en.wikipedia.org/wiki/Cross-Origin_Resource_Sharing). Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
Thanks Kevin. I did in fact misinterpret the meaning of the field then as I thought it meant to fill the drop down values from a web service. I didn't realize it was referring to an iFrame. On Mon, Feb 6, 2012 at 4:42 PM, Kevin Falcone wrote: > On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesinski wrote: > >There seems to be a lot of confusion about what I am asking. I am > sorry if I am not making > >myself clear. Please check out the attached image which shows exactly > what I am looking at. > >Maybe I am interpreting it wrong, but the field Jeff describes is not > the one I am asking > >about. I am referring to the field below it called "Include Page" > which states: > > > >"RT can include content from another web service when showing this > custom field. Fill in this > >field with a URL. RT will replace __id__ and __CustomField__ with the > record's id and the > >custom field's value, respectively. Some browsers may only load > content from the same domain > >as your RT server." > >This seems to imply to me that the custom field can in fact include > values from a web service. > >Or does this mean that it can render content in an iFrame or > something? If someone can clarify > >what that field does I think that would be all I need. > > This means that you can render content into an iframe using the value > of the custom field. > > If your user selected "Foo" from a custom field, RT can make a call to > an external webservice with Foo and some other information and then > iframe the data into Ticket/Display.html (assuming you don't violate > any of the security restrictions on iframes). > > If you want to control the values of a custom field, you will need to > read the docs/extending/external_custom_fields.pod document you > referenced earlier. > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 > RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesinski wrote: >There seems to be a lot of confusion about what I am asking. I am sorry if > I am not making >myself clear. Please check out the attached image which shows exactly what > I am looking at. >Maybe I am interpreting it wrong, but the field Jeff describes is not the > one I am asking >about. I am referring to the field below it called "Include Page" which > states: > >"RT can include content from another web service when showing this custom > field. Fill in this >field with a URL. RT will replace __id__ and __CustomField__ with the > record's id and the >custom field's value, respectively. Some browsers may only load content > from the same domain >as your RT server." >This seems to imply to me that the custom field can in fact include values > from a web service. >Or does this mean that it can render content in an iFrame or something? If > someone can clarify >what that field does I think that would be all I need. This means that you can render content into an iframe using the value of the custom field. If your user selected "Foo" from a custom field, RT can make a call to an external webservice with Foo and some other information and then iframe the data into Ticket/Display.html (assuming you don't violate any of the security restrictions on iframes). If you want to control the values of a custom field, you will need to read the docs/extending/external_custom_fields.pod document you referenced earlier. -kevin pgpvkpca42KBi.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
On Feb 6, 2012, at 7:34 AM, Jim Lesinski wrote: Hi Joe, that's good information but I am looking to be able to use the web service to populate the autocomplete values for one specific RT CustomField within RT. When you are setting up a custom field the screen even says that you can use a web service to populate the field's values, but I am not sure how to do that and I cannot find documentation. Thanks, Jim Lesinski Jim, I believe you've misread the RT CustomField definition screen. I've never used this feature before, but I read and interpret it as follows: It says (emphasis mine): RT can make this *custom field's values into hyperlinks to another service*. Fill in this field with a URL. RT will replace __id__ and __CustomField__ with the record's id and the custom field's value, respectively. Let's say your CF is "Employee Number". So, if you set "Link values to" as: http://service.example.com/lookup?empnum=__CustomField__ If I typed '430' into this CF as a value (as an end user), it would show as a clickable link: http://service.example.com/lookup?empnum=430 Jeff Blaine RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
Ahh. I see what you're asking now. Wish I could offer more.
Sent from my mobile device.
On Feb 6, 2012, at 7:34 AM, Jim Lesinski wrote:
> Hi Joe, that's good information but I am looking to be able to use the web
> service to populate the autocomplete values for one specific RT CustomField
> within RT. When you are setting up a custom field the screen even says that
> you can use a web service to populate the field's values, but I am not sure
> how to do that and I cannot find documentation.
>
> Thanks,
> Jim Lesinski
>
>
> On Feb 6, 2012, at 7:19 AM, Joe Harris wrote:
>
>>> I am looking at rt-4.0.5 and it seems that you can tie a custom field into a
>>> web service.
>>
>> I created a PHP web form to try and drive requestors to put in the
>> proper information. What I provided was a drop down box to show
>> custom fields pulled from the RT database and then build a email to be
>> sent to the queue the user chose.
>>
>>> Is there any documentation about using a webservice or does someone have an
>>> example of its use? Or if someone has details about doing something like I
>>> described above using another method I'd love to hear about that too.
>>
>> The following is the PHP code I used to pull the info (billing codes)
>> from the customfieldvalues table where the ID of the custom field I am
>> using is 1. Since this is a field that has a parent/child
>> relationship, this creates an option group heading with the selectable
>> fields in the drop down box under each option group. If you have just
>> one field and no relationships, it is much more simple. This requires
>> a database connection string which is in a file outside of my web
>> directory. I know this may not be exactly what you are looking for,
>> but the main part you are asking about I believe the part you are
>> looking for specifically is down at the end of building the message
>> where the custom fields are pushed into the email with commandbymail.
>> Note, I found out the custom fields could NOT have any spaces in them
>> for commandbymail to function. I hope this helps and is not too
>> confusing. I am quite sure some of this could be done more
>> efficiently. I am not a developer. I have a good understanding of
>> php, but not always the most efficient way.
>>
>> ---connection_file---
>> > $host = "database_server";
>> $user = "postgres";
>> $pass = "dbpassword";
>> $db = "rtdb";
>> $conn_rtdb = pg_connect("host=$host dbname=$db user=$user
>> password=$pass") or die("Couldn't Connect to $db".pg_last_error());
>> ?>
>> ---connection_file---
>> ---ticket_form---
>> > //set page action based on how the user gets to the page (sendMail or
>> showForm)
>> $action = $_REQUEST['action'];
>> global $action;
>> ---form_code---
>> function showForm() {
>> include('/path/to/connection_file');
>> $getclientproject = pg_query($conn_rtdb, "select name from
>> customfieldvalues where customfield=1 order by name")or die("Get
>> ClientProject " . pg_last_error());
>> $fields=pg_num_fields($getclientproject);
>> echo "Task Code";
>> echo "Select...";
>> for ($i=0; $i < pg_num_fields($getclientproject); $i++)
>> while ($row = pg_fetch_row($getclientproject)) {
>> for ($f=0; $f < $fields; $f++) {
>> echo "$row[$f]";
>> $gettaskcodes = pg_query($conn_rtdb, "select c.name from
>> customfieldvalues a,attributes b,customfieldvalues c where
>> a.name=b.content and b.objectid=c.id and b.content='$row[$f]' order by
>> c.name,c.sortorder")or die("Get Codes ".pg_last_error());
>> $fields=pg_num_fields($gettaskcodes);
>> for ($i=0; $i < pg_num_fields($gettaskcodes); $i++)
>> while ($row = pg_fetch_row($gettaskcodes)) {
>> for ($f=0; $f < $fields; $f++) {
>> echo "$row[$f]";
>> echo "";
>> }}
>> echo "";
>> }}
>>echo "";
>> }
>> //end action showForm
>> ?>
>> ---form_code---
>>
>> Then I gather the form data to be pushed into RT as an email. I use
>> the commandbymail plugin to allow fields to be populated via email.
>> Then I build the email with PHP code to send to RT:
>>
>> ---form_submit---
>> > function sendMail()
>> {
>> include("/path/to/connection_file");
>> // Gather form data... each item that is pulled had its own field in
>> the web form
>> $to = $_REQUEST['sendto'] ; //whatever queue they chose in a dropdown
>> box on the web form
>> $from = "$_REQUEST['from_email']" ;
>> $project = $_REQUEST['Project'] ;
>> $priority = $_REQUEST['Priority'] ;
>> $duedate = $_REQUEST['duedate'] ;
>> $time = $_REQUEST['time'] ;
>> $taskcode = $_REQUEST['taskcode'] ;
>> $admincc = $_REQUEST['AdminCC'] ;
>> //Get client project from RT database
>> $getcp = pg_query($conn_rtdb, "select a.content from attributes a,
>> customfieldvalues b where b.name='$taskcode' and b.id=a.objectid")or
>> die("Get CP ".pg_last_error());
>> $rescp = pg_fetch_row($getcp);
>> $cltprj = $r
Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
Hi Joe, that's good information but I am looking to be able to use the web
service to populate the autocomplete values for one specific RT CustomField
within RT. When you are setting up a custom field the screen even says that you
can use a web service to populate the field's values, but I am not sure how to
do that and I cannot find documentation.
Thanks,
Jim Lesinski
On Feb 6, 2012, at 7:19 AM, Joe Harris wrote:
>> I am looking at rt-4.0.5 and it seems that you can tie a custom field into a
>> web service.
>
> I created a PHP web form to try and drive requestors to put in the
> proper information. What I provided was a drop down box to show
> custom fields pulled from the RT database and then build a email to be
> sent to the queue the user chose.
>
>> Is there any documentation about using a webservice or does someone have an
>> example of its use? Or if someone has details about doing something like I
>> described above using another method I'd love to hear about that too.
>
> The following is the PHP code I used to pull the info (billing codes)
> from the customfieldvalues table where the ID of the custom field I am
> using is 1. Since this is a field that has a parent/child
> relationship, this creates an option group heading with the selectable
> fields in the drop down box under each option group. If you have just
> one field and no relationships, it is much more simple. This requires
> a database connection string which is in a file outside of my web
> directory. I know this may not be exactly what you are looking for,
> but the main part you are asking about I believe the part you are
> looking for specifically is down at the end of building the message
> where the custom fields are pushed into the email with commandbymail.
> Note, I found out the custom fields could NOT have any spaces in them
> for commandbymail to function. I hope this helps and is not too
> confusing. I am quite sure some of this could be done more
> efficiently. I am not a developer. I have a good understanding of
> php, but not always the most efficient way.
>
> ---connection_file---
> $host = "database_server";
> $user = "postgres";
> $pass = "dbpassword";
> $db = "rtdb";
> $conn_rtdb = pg_connect("host=$host dbname=$db user=$user
> password=$pass") or die("Couldn't Connect to $db".pg_last_error());
> ?>
> ---connection_file---
> ---ticket_form---
> //set page action based on how the user gets to the page (sendMail or
> showForm)
> $action = $_REQUEST['action'];
> global $action;
> ---form_code---
> function showForm() {
> include('/path/to/connection_file');
> $getclientproject = pg_query($conn_rtdb, "select name from
> customfieldvalues where customfield=1 order by name")or die("Get
> ClientProject " . pg_last_error());
>$fields=pg_num_fields($getclientproject);
>echo "Task Code";
>echo "Select...";
>for ($i=0; $i < pg_num_fields($getclientproject); $i++)
>while ($row = pg_fetch_row($getclientproject)) {
>for ($f=0; $f < $fields; $f++) {
>echo "$row[$f]";
>$gettaskcodes = pg_query($conn_rtdb, "select c.name from
> customfieldvalues a,attributes b,customfieldvalues c where
> a.name=b.content and b.objectid=c.id and b.content='$row[$f]' order by
> c.name,c.sortorder")or die("Get Codes ".pg_last_error());
>$fields=pg_num_fields($gettaskcodes);
>for ($i=0; $i < pg_num_fields($gettaskcodes); $i++)
>while ($row = pg_fetch_row($gettaskcodes)) {
>for ($f=0; $f < $fields; $f++) {
>echo "$row[$f]";
>echo "";
>}}
>echo "";
>}}
> echo "";
> }
> //end action showForm
> ?>
> ---form_code---
>
> Then I gather the form data to be pushed into RT as an email. I use
> the commandbymail plugin to allow fields to be populated via email.
> Then I build the email with PHP code to send to RT:
>
> ---form_submit---
> function sendMail()
> {
> include("/path/to/connection_file");
> // Gather form data... each item that is pulled had its own field in
> the web form
> $to = $_REQUEST['sendto'] ; //whatever queue they chose in a dropdown
> box on the web form
> $from = "$_REQUEST['from_email']" ;
> $project = $_REQUEST['Project'] ;
> $priority = $_REQUEST['Priority'] ;
> $duedate = $_REQUEST['duedate'] ;
> $time = $_REQUEST['time'] ;
> $taskcode = $_REQUEST['taskcode'] ;
> $admincc = $_REQUEST['AdminCC'] ;
> //Get client project from RT database
> $getcp = pg_query($conn_rtdb, "select a.content from attributes a,
> customfieldvalues b where b.name='$taskcode' and b.id=a.objectid")or
> die("Get CP ".pg_last_error());
> $rescp = pg_fetch_row($getcp);
> $cltprj = $rescp[0];
> //create due date timestamp, concatenate fields and clean up strange
> characters
> $due = $duedate." ".$time ;
> $subjectdetails = pg_escape_string(stripslashes($_REQUEST['SubjectDetails']))
> ;
> $body = pg_escape_string(stripslashes($_
Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?
> I am looking at rt-4.0.5 and it seems that you can tie a custom field into a
> web service.
I created a PHP web form to try and drive requestors to put in the
proper information. What I provided was a drop down box to show
custom fields pulled from the RT database and then build a email to be
sent to the queue the user chose.
> Is there any documentation about using a webservice or does someone have an
> example of its use? Or if someone has details about doing something like I
> described above using another method I'd love to hear about that too.
The following is the PHP code I used to pull the info (billing codes)
from the customfieldvalues table where the ID of the custom field I am
using is 1. Since this is a field that has a parent/child
relationship, this creates an option group heading with the selectable
fields in the drop down box under each option group. If you have just
one field and no relationships, it is much more simple. This requires
a database connection string which is in a file outside of my web
directory. I know this may not be exactly what you are looking for,
but the main part you are asking about I believe the part you are
looking for specifically is down at the end of building the message
where the custom fields are pushed into the email with commandbymail.
Note, I found out the custom fields could NOT have any spaces in them
for commandbymail to function. I hope this helps and is not too
confusing. I am quite sure some of this could be done more
efficiently. I am not a developer. I have a good understanding of
php, but not always the most efficient way.
---connection_file---
---connection_file---
---ticket_form---
Task Code";
echo "Select...";
for ($i=0; $i < pg_num_fields($getclientproject); $i++)
while ($row = pg_fetch_row($getclientproject)) {
for ($f=0; $f < $fields; $f++) {
echo "$row[$f]";
$gettaskcodes = pg_query($conn_rtdb, "select c.name from
customfieldvalues a,attributes b,customfieldvalues c where
a.name=b.content and b.objectid=c.id and b.content='$row[$f]' order by
c.name,c.sortorder")or die("Get Codes ".pg_last_error());
$fields=pg_num_fields($gettaskcodes);
for ($i=0; $i < pg_num_fields($gettaskcodes); $i++)
while ($row = pg_fetch_row($gettaskcodes)) {
for ($f=0; $f < $fields; $f++) {
echo "$row[$f]";
echo "";
}}
echo "";
}}
echo "";
}
//end action showForm
?>
---form_code---
Then I gather the form data to be pushed into RT as an email. I use
the commandbymail plugin to allow fields to be populated via email.
Then I build the email with PHP code to send to RT:
---form_submit---
$b)
{
$bodymessage .= sprintf("%20s: %s\n",$b,$_REQUEST[$a]);
}
//Build message headers
$headers = "From: $from\n";
$headers .= "Reply-To: $from\n";
$headers .= "MIME-Version: 1.0\n";
$headers .= "Content-Type: multipart/related;
type=\"multipart/alternative\";
boundary=\"=MIME_BOUNDRY_main_message\"\n";
$headers .= "X-Sender: $from\n";
$headers .= "X-Mailer: PHP4\n";
$headers .= "X-Priority: 3\n"; //1 = Urgent, 3 = Nmrmal
$headers .= "Return-Path: <" . $_POST['Email'] . ">\n";
$headers .= "This is a multi-part message in MIME format.\n";
$headers .= "--=MIME_BOUNDRY_main_message \n";
$headers .= "Content-Type: multipart/alternative;
boundary=\"=MIME_BOUNDRY_message_parts\"\n";
//Build message contents
$message = "--=MIME_BOUNDRY_message_parts\n";
$message .= "Content-Type: text/plain; charset=\"iso-8859-1\"\n";
$message .= "Content-Transfer-Encoding: quoted-printable\n";
$message .= "\n";
/* Add custom message, in this case it's plain text. You could also
add HTML by changing the Content-Type to text/html */
$message .= "Due: ".$duedate." ".$time."\n";
$message .= "Priority: ".$priority."\n";
if($admincc != 'none'){
$message .= "AdminCc: ".$admincc."\n";
}
$message .= "CustomField.{Client_Project}: ".$cltprj."\n";
$message .= "CustomField.{Task_Code}: ".$taskcode."\n";
$message .= "CustomField.{Category}: ".$category."\n";
$message .= "\n";
$message .= "$bodymessage\n";
$message .= "\n";
$message .= "--=MIME_BOUNDRY_message_parts--\n";
$message .= "\n";
//Send message
$ok = mail($to, $subject, $message, $headers);
if($ok == 1)
{
echo "Your ticket has been sent.";
}
else
{
print "We encountered an error sending your mail, please notify the RT
administrator";
}
}
?.
//Determine what state the form is in when the user gets to it
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
