Re: [rt-users] save addresses on tickets

[Alex Peters]

Do you have the option of using a multi-line custom field and writing one
address per line?

As far as I can see, that's the only really sane way to store multiple
free-form values per ticket.

This is a bit "dirtier," but could you create an "Address" queue, an
Address ticket for each address and then just link the other tickets to the
Address tickets as needed?  This would at least make searching for tickets
by address very easy.

On 27 November 2014 at 21:29, Christian Loos  wrote:
>
> Hi,
>
> has anyone made a local modification to save addresses on tickets?
> I'm looking for ideas how to implement this.
>
> Our requirements:
> * multiple addresses per ticket
> * address types (postal, installation)
> * search tickets by address
>
> We currently use CustomFields (Street, City, ZIP), but can't save more
> than one address per ticket with this.
>
> Chris
>

Re: [rt-users] save addresses on tickets

[Christian Loos]

Am 12.12.2014 um 13:33 schrieb Alex Peters:
> Do you have the option of using a multi-line custom field and writing
> one address per line?
> 
> As far as I can see, that's the only really sane way to store multiple
> free-form values per ticket.
I recently got the info from my users that we also need to group by
address (Charts), so this isn't possible with you suggestion.

> 
> This is a bit "dirtier," but could you create an "Address" queue, an
> Address ticket for each address and then just link the other tickets to
> the Address tickets as needed?  This would at least make searching for
> tickets by address very easy.
Interesting idea.
I currently investigate if your above solution fits better or if I
create a new Address object which I can link to tickets. This requires
more coding but would be the cleaner solution.

> 
> On 27 November 2014 at 21:29, Christian Loos  > wrote:
> 
> Hi,
> 
> has anyone made a local modification to save addresses on tickets?
> I'm looking for ideas how to implement this.
> 
> Our requirements:
> * multiple addresses per ticket
> * address types (postal, installation)
> * search tickets by address
> 
> We currently use CustomFields (Street, City, ZIP), but can't save more
> than one address per ticket with this.
> 
> Chris