Re: [rt-users] tickets created in RT don't line-wrap?
> >Thanks, Jesse. Should I assume that this is a personal version of >PlainTextPre ? Yes. >If so, I would possibly change the either the text >description and/or the implementation to simply use a fixed width font but >allow word wrap. This could be done with modern stylesheets. Actually, just this morning, I ran across: white-space: pre-wrap (That's a little different than "use a fixed width font", primarily in how it handles email text like .) Give that a shot. If it works well for you, I'll make the change to the default styles. > >-- > >Jo Rhett > >Net Consonance : consonant endings by net philanthropy, open source and >other randomness > > References > >Visible links >1. http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png -- pgp9KaHUZFbSJ.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Feb 11, 2009, at 9:16 AM, Jesse Vincent wrote: Click "Preferences" Scroll down to the "Ticket Display" section. You're looking for "Use Monospace Font" http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png It has the help text: "Use fixed-width font to display plaintext messages" Thanks, Jesse. Should I assume that this is a personal version of PlainTextPre ? If so, I would possibly change the either the text description and/or the implementation to simply use a fixed width font but allow word wrap. This could be done with modern stylesheets. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Tue 10.Feb'09 at 18:08:32 -0800, Jo Rhett wrote: > > On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote: >> If I: >>- Turn off the HTML composer >>- Turn off hard wrapping in the plain-text composition window >>- Go into my preferences and set RT to show plain text mail in a >> monospace font (inside a , essentially) >> >> Then yes, RT will not wrap the content of your message. >> >> I'm not really sure how much of a bug I consider that. > > > Perhaps a documentation bug? There actually isn't much RT documentation > saying "these are the settings we expect to work best for most people" > > You haven't even told me what this setting is... >>- Go into my preferences and set RT to show plain text mail in a >> monospace font (inside a , essentially) > Click "Preferences" Scroll down to the "Ticket Display" section. You're looking for "Use Monospace Font" http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png It has the help text: "Use fixed-width font to display plaintext messages" > > I'd be fine to disable this if it's not what you expect/test for/etc. > Just tell me what setting this is. > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source and > other randomness > > -- pgp19BlX8QMvz.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
No change. Full apache stop. rm -rf /var/run/rt38/mason_data/obj. Apache start. On Feb 10, 2009, at 6:48 PM, gor...@cryologic.com wrote: > Perhaps deleting the mason cache before restarting apache may fix it? > > Gordon > > > Jo Rhett wrote: >> FWIW, this setting is now 0 and there are still tags in the >> output. >> >> Go into my preferences and >> $ grep TextPre /usr/local/etc/rt38/* >> /usr/local/etc/rt38/RT_Config.pm:=item C<$PlainTextPre> >> /usr/local/etc/rt38/RT_Config.pm:to be displayed correctly. By >> setting $PlainTextPre they'll be >> /usr/local/etc/rt38/RT_Config.pm:Set($PlainTextPre, 0); >> /usr/local/etc/rt38/RT_SiteConfig.pm:Set( $PlainTextPre, 0 ); >> Apache has been fully stopped and started and this behavior >> continues. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
Perhaps deleting the mason cache before restarting apache may fix it? Gordon Jo Rhett wrote: > FWIW, this setting is now 0 and there are still tags in the > output. > > > Go into my preferences and > > $ grep TextPre /usr/local/etc/rt38/* > /usr/local/etc/rt38/RT_Config.pm:=item C<$PlainTextPre> > /usr/local/etc/rt38/RT_Config.pm:to be displayed correctly. By > setting $PlainTextPre they'll be > /usr/local/etc/rt38/RT_Config.pm:Set($PlainTextPre, 0); > /usr/local/etc/rt38/RT_SiteConfig.pm:Set( $PlainTextPre, 0 ); > > Apache has been fully stopped and started and this behavior continues. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
FWIW, this setting is now 0 and there are still tags in the output. Go into my preferences and $ grep TextPre /usr/local/etc/rt38/* /usr/local/etc/rt38/RT_Config.pm:=item C<$PlainTextPre> /usr/local/etc/rt38/RT_Config.pm:to be displayed correctly. By setting $PlainTextPre they'll be /usr/local/etc/rt38/RT_Config.pm:Set($PlainTextPre, 0); /usr/local/etc/rt38/RT_SiteConfig.pm:Set( $PlainTextPre, 0 ); Apache has been fully stopped and started and this behavior continues. On Feb 10, 2009, at 6:16 PM, Jo Rhett wrote: > The only thing I can find in the configuration is $PlainTextPre which > was set to 1. I changed it to 0 and restarted apache and this has not > changed anything. I even created another test ticket to be certain. > > On Feb 10, 2009, at 6:08 PM, Jo Rhett wrote: >> On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote: >>> If I: >>> - Turn off the HTML composer >>> - Turn off hard wrapping in the plain-text composition window >>> - Go into my preferences and set RT to show plain text mail in a >>>monospace font (inside a , essentially) >>> >>> Then yes, RT will not wrap the content of your message. >>> >>> I'm not really sure how much of a bug I consider that. >> >> >> Perhaps a documentation bug? There actually isn't much RT >> documentation saying "these are the settings we expect to work best >> for most people" >> >> You haven't even told me what this setting is... >>> - Go into my preferences and set RT to show plain text mail in a >>>monospace font (inside a , essentially) >> >> >> I'd be fine to disable this if it's not what you expect/test for/etc. >> Just tell me what setting this is. >> >> -- >> Jo Rhett >> Net Consonance : consonant endings by net philanthropy, open source >> and other randomness >> >> >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
The only thing I can find in the configuration is $PlainTextPre which was set to 1. I changed it to 0 and restarted apache and this has not changed anything. I even created another test ticket to be certain. On Feb 10, 2009, at 6:08 PM, Jo Rhett wrote: > On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote: >> If I: >> - Turn off the HTML composer >> - Turn off hard wrapping in the plain-text composition window >> - Go into my preferences and set RT to show plain text mail in a >> monospace font (inside a , essentially) >> >> Then yes, RT will not wrap the content of your message. >> >> I'm not really sure how much of a bug I consider that. > > > Perhaps a documentation bug? There actually isn't much RT > documentation saying "these are the settings we expect to work best > for most people" > > You haven't even told me what this setting is... >> - Go into my preferences and set RT to show plain text mail in a >> monospace font (inside a , essentially) > > > I'd be fine to disable this if it's not what you expect/test for/etc. > Just tell me what setting this is. > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote: > If I: >- Turn off the HTML composer >- Turn off hard wrapping in the plain-text composition window >- Go into my preferences and set RT to show plain text mail in a > monospace font (inside a , essentially) > > Then yes, RT will not wrap the content of your message. > > I'm not really sure how much of a bug I consider that. Perhaps a documentation bug? There actually isn't much RT documentation saying "these are the settings we expect to work best for most people" You haven't even told me what this setting is... >- Go into my preferences and set RT to show plain text mail in a > monospace font (inside a , essentially) I'd be fine to disable this if it's not what you expect/test for/etc. Just tell me what setting this is. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
Ok, If I: - Turn off the HTML composer - Turn off hard wrapping in the plain-text composition window - Go into my preferences and set RT to show plain text mail in a monospace font (inside a , essentially) Then yes, RT will not wrap the content of your message. I'm not really sure how much of a bug I consider that. I'd be happy to see a css patch which improves the wrapping of plain text mail when you've told it to use a monospace font. pgpEOW1OYvnK0.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Tue 10.Feb'09 at 17:03:34 -0800, Jo Rhett wrote: > On Feb 10, 2009, at 4:58 PM, Jesse Vincent wrote: >> Can you provide a screenshot of a whole ticket (with history) that >> exhibits this? > > > Attached. Can you resend that after clicking 'full headers'? Also, have you customized RT's ticket display to show message content as a ? pgpsM7pAq80qM.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote: >> And back to my original report. When I create a ticket inside the RT >> web interface, the paragraphs of text DO NOT WRAP when I view them >> inside the very same RT web interface. > > That's very different. But with RT's "Web 2" style, I can't > replicate it > on Firefox (Mac), Safari (Mac), Opera (Mac) or IE6 (WINE). I just replicated it identically on Camino 2.0b1 (Max) Firefox 3.0.5 (Mac) Firefox 3.0.6 (Windows) This is using 3.8.2 on Freebsd, no extensions enabled. (I originally found it when we had no extensions, and I disabled them again for this test to be sure) To replicate: 1. Click "New Ticket In" on the top bar, or change the queue name to a different queue 2. Type something in the subject line. 3. Type a forever long paragraph in the body of the mail. 4. Click "Create" 5. View the ticket text under History and observe that the text is a single very long line with no wrapping -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Tue 10.Feb'09 at 16:55:11 -0800, Jo Rhett wrote: > I just replicated it on every brower for both Mac and Windows, so it's > definitely a "feature" in 3.8.2. Can you provide a screenshot of a whole ticket (with history) that exhibits this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
I just replicated it on every brower for both Mac and Windows, so it's definitely a "feature" in 3.8.2. On Feb 10, 2009, at 4:32 PM, Bill Davis wrote: > Jo Rhett wrote: >> On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote: And back to my original report. When I create a ticket inside the RT web interface, the paragraphs of text DO NOT WRAP when I view them inside the very same RT web interface. >>> >>> That's very different. But with RT's "Web 2" style, I can't >>> replicate it >>> on Firefox (Mac), Safari (Mac), Opera (Mac) or IE6 (WINE). >> >> I originally observed this in Camino(Mac) but replicated it on >> Firefox Windows. >> > I see this occasionally with specific inbound emails. Suspect it > has more to do with the format/content of that specific email than > with general RT behavior. > > Bill Davis -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
Jo Rhett wrote: > On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote: >>> And back to my original report. When I create a ticket inside the RT >>> web interface, the paragraphs of text DO NOT WRAP when I view them >>> inside the very same RT web interface. >> >> That's very different. But with RT's "Web 2" style, I can't replicate it >> on Firefox (Mac), Safari (Mac), Opera (Mac) or IE6 (WINE). > > I originally observed this in Camino(Mac) but replicated it on Firefox > Windows. > I see this occasionally with specific inbound emails. Suspect it has more to do with the format/content of that specific email than with general RT behavior. Bill Davis ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote: And back to my original report. When I create a ticket inside the RT web interface, the paragraphs of text DO NOT WRAP when I view them inside the very same RT web interface. That's very different. But with RT's "Web 2" style, I can't replicate it on Firefox (Mac), Safari (Mac), Opera (Mac) or IE6 (WINE). I originally observed this in Camino(Mac) but replicated it on Firefox Windows. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
> > And back to my original report. When I create a ticket inside the RT > web interface, the paragraphs of text DO NOT WRAP when I view them > inside the very same RT web interface. That's very different. But with RT's "Web 2" style, I can't replicate it on Firefox (Mac), Safari (Mac), Opera (Mac) or IE6 (WINE). pgpSm6T6ufM1E.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Feb 10, 2009, at 1:16 PM, Jesse Vincent wrote: > It sure can be. My mail clients all autowrap long lines. As a > _personal_ preference, I generally find myself happier having my > client > rewrap incoming mail than accepting someone else's default. This bug report was about the web interface. >> In theory, the input should be soft wrap, and the client should wrap >> text at whatever is appropriate for the viewer, yah? > > That's what soft wrapping is. "Wrap on display, not in the actual > text" And back to my original report. When I create a ticket inside the RT web interface, the paragraphs of text DO NOT WRAP when I view them inside the very same RT web interface. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
> I understand that, but I don't understand "no wrap at all". The ticket I > created has a few lines with 3000+ characters. That's *never* useful. It sure can be. My mail clients all autowrap long lines. As a _personal_ preference, I generally find myself happier having my client rewrap incoming mail than accepting someone else's default. > In theory, the input should be soft wrap, and the client should wrap > text at whatever is appropriate for the viewer, yah? That's what soft wrapping is. "Wrap on display, not in the actual text" > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source and > other randomness > > -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
On Feb 10, 2009, at 12:18 PM, Jesse Vincent wrote: > Different people and different organizations have different > preferences > for line wrap. When you're free of 80 column terminals, (either > because > you have a phone which displays 30-50 characters per line or a client > which displays 90ish columns as you make your window wider, you > might be > less thrilled with someone hard-wrapping at 72 characters. I understand that, but I don't understand "no wrap at all". The ticket I created has a few lines with 3000+ characters. That's *never* useful. In theory, the input should be soft wrap, and the client should wrap text at whatever is appropriate for the viewer, yah? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
> > Set($MessageBoxWrap, "SOFT"); > > > > Set($MessageBoxWrap, "HARD"); > > > I certainly can do -- but why is this an option? Is there any reason > for Soft mode, ever? Different people and different organizations have different preferences for line wrap. When you're free of 80 column terminals, (either because you have a phone which displays 30-50 characters per line or a client which displays 90ish columns as you make your window wider, you might be less thrilled with someone hard-wrapping at 72 characters. pgpGHiRbzAdrj.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
> Jo Rhett wrote: >> Most of our tickets are created through e-mail so I didn't notice >> this. >> I just created a ticket inside RT 3.8.2 using the "New Ticket In" >> button at the top of the page and the text is unreadable when >> viewing the ticket because my paragraphs simply aren't line >> wrapping. There is a scrollbar in the view and you can scroll >> back and forth but this is obnoxiously difficult. On Feb 9, 2009, at 3:14 PM, gor...@cryologic.com wrote: > in RT_Site_Config change > > Set($MessageBoxWrap, "SOFT"); > > Set($MessageBoxWrap, "HARD"); I certainly can do -- but why is this an option? Is there any reason for Soft mode, ever? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] tickets created in RT don't line-wrap?
Jo Rhett wrote: > Most of our tickets are created through e-mail so I didn't notice this. > > I just created a ticket inside RT 3.8.2 using the "New Ticket In" > button at the top of the page and the text is unreadable when viewing > the ticket because my paragraphs simply aren't line wrapping. There > is a scrollbar in the view and you can scroll back and forth but this > is obnoxiously difficult. in RT_Site_Config change Set($MessageBoxWrap, "SOFT"); Set($MessageBoxWrap, "HARD"); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
